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University Plaza Apartments
- Apartments
- DeKalb, IL
About this business
Location details
900 Crane Dr, DeKalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 12:00 p.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
The manager is terrible; they don't help you. They lie about your sublease being done, and later we find out it is not. They give your person to another sublease.
Business response:
Hi Chris, Thank you for your feedback. I’m sorry to hear about your experience and would like the opportunity to help make things right. I noticed you mentioned speaking with a manager—however, I’m the manager (Jes) here and don’t recall having a conversation with you. I’d really appreciate the chance to speak with you directly to better understand what happened and see how I can assist. Please feel free to contact me at 815-758-0666 or jholmes@creimail.com, or stop by at your convenience. Looking forward to connecting, Je... read more
Unscrupulous business practices. They will make up charges when you move out to get you to pay for their normal maintenance and painting. Will charge you for damages that they cannot prove are even your apartment. They do not respond or communicate either.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like these very seriously. At University Plaza, we provide all residents with detailed move-out instructions and a breakdown of potential fees in advance to ensure transparency. Any charges assessed are based on documented maintenance and repair costs, and our team is always available to discuss and clarify these with residents. We regret if you felt communication was lacking and encourage anyone with questions or concerns to rea... read more
To start this review, the company pressures you to renew in the first two months of renting and threaten that your rent will increase if you do not do it immediately. This is a basic scam tactic. They do not care about their no smoking policy as everyday my room smelt like weed and so did the hallway. The air conditioning does not exist as each unit cannot control its own temperature and the entire building is controlled by the company. Therefore it is almost never comfortable in the room. The walls are paper thin and all co... read more
Business response:
Calvin S., we truly appreciate your honest feedback. Just for clarification we offer our current residents a chance to renew "Secure their Apartment" a week before opening to the market. We sell out every year, offering renewals early is an option that benefits our current residents. Thank you for leaving feedback. Please reach out to us at (815) 768-3554 so we may identify ways to improve your experience.
I have lived at UP for three years and have positive and negative experiences from it. When I lived in the B units with a roommate they offered direct transfer to my studio apartment the second year I lived their. It was $250 and worth the money versus taking everything out of my apartment and moving it 1.5 hours back home. When I asked about the direct transfer again to move to my studio to one bedroom apartment, they accused me of not checking the absent marketing posters of direct move-in transfers that were "scattered ac... read more
First let me start off with RUDE staff! They always say something different than the TRUTH! It seems like Jessica is the only one with compassion. Upon living here, the washers were always broken! Id get charged twice for the laundry services! You have to pay for washing and drying and sometimes they dont even wash your clothes. Elevators break frequently, there is a side door that does not work, only available for exit, once you walk your dog you'll have to walk All the way around the building. Appliances are outdated and o... read more
Everything is always damaged. Multiple leaks in my room because they decided every room needed to have an entire wall of windows for some reason, which also leads to temperature problems. They attempt to solve these temperature problems by kicking your air conditioning unit to the most extreme cold or heat possible, there is no in between. Laundry room always has at least 2-3 machines out of service. Promised a number of amenities that are simply broken. Had one of the employees try to enter my room unannounced, and they wou... read more
Just had a lot of snow in the area last week. 90% of the property still remains unplowed with a lot of residents who got either plowed in by the little plowing they did or got stuck. The only spots to my knowledge that they plowed so far are the staff spots. Not even the handicapped spots or any other spots in the parking lot. There's also ice everywhere on the plowed pavement with NO salt in sight or icemelt. This wouldn't piss me off as much if we didn't have to pay for parking IN A LOT THAT IS UNUSABLE DURING SNOWFALL. Th... read more
Beware, these are furnished apartments, but condition of furniture may be more garage sale style. My son moved in 8/17/23. He was promised furniture similar to that on their website. He received this couch, which looks like they took it off the curb and put it in his apartment. Alerted manager that day, was handed a cheap couch cover. Said they may get in new couches in January. Emailed her photos of couch next day, no response for 6 weeks! What type of management team is this? Please make sure you understand that if there a... read more
Can we give them negative stars? Be careful. They continuously add erroneous charges to your account. When providing cancelled checks to show it was paid, they still don't remove the charges. Their failure to process checks correctly should not be a residents problem. They are such scam artists - I would NEVER recommend living here to anyone. We have spent more time proving we paid rent (even resorted to physically dropping off 1 check for rent, 1 check for insurance and 1 check for parking). They still could not get it... read more
Frequently asked questions about University Plaza Apartments
How is University Plaza Apartments rated?
University Plaza Apartments has a 4 star rating with 299 reviews.
When is University Plaza Apartments open?
University Plaza Apartments is open now. It will close at 7:00 p.m.