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USA Brooklyn Delicatessen
- Restaurants
- New York, NY
About this business
Location details
200 W 57th St, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Horrible food , terrible service , the staff couldn't communicate or speak English, yikes
Business response:
We’re disappointed to hear this and appreciate your feedback. We will share your comments with our team as we continue working to improve the guest experience. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
the food and customer service was good until the general manager came out screaming to the employees " I am the general manager no one tells me what to do" that was pretty appalling to hear and see while I'm eating with my children. If I was the employee I would not tolerate that
Business response:
We take concerns like this seriously and are sorry that this affected your experience. Your comments will be shared internally for review. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Walked in, stood behind the pastries, waiting to order my pastrami sandwich and a pastry. The heavyset, Dominican lady walks by me, actually says, excuse me so I know she notices my presence, then proceeds to take an order from the European couple that clearly walked in way after me. Here I am just standing by the pastries, twiddling my thumbs, as she struggles to complete the transaction for this European couple. No eye contact, no "I'll be with you in one second.", no " have you ordered yet?". I got pretty offended aft... read more
Business response:
We’re very sorry you felt overlooked during your visit. We appreciate your feedback and will review this with our team to ensure all guests are treated promptly and respectfully. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
One of the worst sandwiches I've had in a very long time. I ordered a turkey Swiss sandwich to go so I could take it on my flight. When I ended up eating the sandwich about a half hour later, the bread was lightly toasted, but it tasted like it was toasted stale bread. And even though they had some of their cranberry mayonnaise on it, it was a very dry sandwich. There was very little meat on this sandwich and what there was was balled up in the center of the bread. The sandwich was a joke, lame tasting, and poorly construc... read more
Business response:
We’re sorry to hear that your sandwich did not meet expectations. We appreciate your feedback and hope to impress you with a better experience in the future. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Sad Service weak Customer service acted like they were doing Me a favor Acted like I was bothering them....Buying stuff 20.00 plus for a McDonald's dollar menu size bun with pastrami Sad just sad
Business response:
Thank you for your feedback. I’m sorry to hear that both the service and food did not meet your expectations. Your comments have been shared with our team for review and improvement. Warm regards, Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
WATCH OUT FOR THE BLACK HEAVY SET WOMAN WITH GLASSES/TOMBOY AT THE COUNTER. While asking a question about where I could retrieve my fountain drink, she replied rather rudely, "you can get it yourself", when I wasn't even clear on where to dispense my own drinks. Without another word, I immediately asked another female cashier who assisted me with my food and she kindly provided me directions. Upon doing a so, the heavy set woman called me STUPID in the open. Asking a simple question does not make ANYONE stupid, and HOW is th... read more
Business response:
Nicholas, Thank you for bringing this to our attention. I’m deeply sorry for the unacceptable behavior you experienced from our staff member. This is not how we treat any guest, and I will be addressing this immediately with our team to ensure it does not happen again. I’m glad to hear you enjoyed the food, and we hope to have the chance to provide you with a fully positive experience in the future. Warm regards, Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
My family went into this restaurant and was asked to take a menu and come up to the counter and order when we are ready. We didn't think anything of it so we did as we were told. We had to get our own water as well. When other guests came into the restaurant, we noticed that the waiter seated the guests and took their orders and got them water. So did we received a different treatment because we were an Asian family.
Business response:
Thank you for sharing your experience. We take concerns about unequal treatment very seriously and apologize if you felt your family was treated differently. We will review this with our team to ensure all guests receive fair and respectful service. Sincerely, Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
one of the worst pepperoni slices I've ever had ate it because i needed calories and now i hate myself
Business response:
Walter, We’re genuinely sorry to hear our pepperoni slice made such a dramatic impact—and not in the way we’d hoped. Pizza should never be a source of regret (or self-loathing), and we hate that we let you down. Thanks for giving us a shot, even under dire calorie-related circumstances. We’ll be passing your feedback along to the team so our future slices bring more joy—and fewer existential crises. Warm regards, Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
This was a good place to stop in if you are looking for a quick lunch. I had the turkey and Swiss, I almost did t get it because it had cranberries on it, but it ended up being delicious! Only complaint was that they did not restrict the bathrooms to only customers and we had an odd experience with a man in the bathroom line. Overall fast and delicious
Frequently asked questions about USA Brooklyn Delicatessen
How is USA Brooklyn Delicatessen rated?
USA Brooklyn Delicatessen has a 3.8 star rating with 350 reviews.
When is USA Brooklyn Delicatessen open?
USA Brooklyn Delicatessen is open now. It will close at 8:00 p.m.