uShip

GIRARD M 

on BBB

2 years ago

A Ushipper picked up my shipment.. a $2295 paddle board, and disappeared with it.. blocked my ph #s etc... I had purchased full insurance.. or so I thought. My claim was approved, but found out they were charging me a $500 "Service Fee"!!!! Not an industry standard. What a nightmare. 

joe r 

on BBB

2 years ago

I used you ship to send my motorcycle race motor for WI to ** to my sponsor for rebuild. I did purchase the extra protection. My engine shipping crate is heavy duty with a poly bottom, 2 x 4 structure with panels all screwed together, over built to protect my valuable motor. It has many orange decals indicating "Fragile" I chose 3 day shipping beginning on a Monday pick up so that it is not being kicked around on a loading doc through weekend. The motor showed up, not strapped down or loaded properly. It had traveled from th... read more

T P 

on BBB

2 years ago

I have been a user of ******************** for over seven years. After briefly leaving the industry and returning with the hope that the platform had improved, I found that significant challenges persist. Truckers continue to rely on Uship due to their dominance in available loads. The platform tends to overcharge customers for shipping while undercompensating drivers, resulting in substantial profit retention by Uship. Communication with Uship has become increasingly impersonal, likely due to the strain on their staff from ... read more

Todd A 

on BBB

2 years ago

I joined USHIP 10 years ago as a Carrier and I was required to go through a screening process to be established as a Legal Carrier (Transporter). I am Spending over $26,000 just on insurance a year and then I am required to file reports with the ***** ********************************************** they are the Governing Body to ensure that all businesses operating in the transportation business are covered with insurance and follow the law. USHIP, is a online company who told me that they are not "RESPONSIBLE" for ensuring t... read more

Lucius M 

on BBB

2 years ago

I've used Uship more than five times now. Up until the most recent incident, the transactions were great and it felt like Uship provided a forum for two parties to get a motorcycle from one place to another.My most recent experience was eye-opening and is a strong warning to future users. I bought a motorcycle from a guy outside of ******* sight-unseen. We did a video walkaround and the usual Bill of Sale, etc. I was in jury duty when I got a message that a shipper had accepted the job. I accepted and two days later they wer... read more

Jordan B 

on BBB

2 years ago

Employees are unresponsive. The expectation for you is to take time off and Uship be ready a week late, have a wide timeframe to be available for pickup: example ****pm for a day shift worker(you). If you don't make this, they will drive back to their origin and forgot about your shipment until it's in their best interest to ship extra items in the area for delivery. The extra money asked for is used as a safety net in case something goes wrong, which still keeps uship in the positive in event your shipment goes poorly. They... read more

Roni R 

on BBB

2 years ago

Do not deal with uship. Trust and safety team is a joke. They will hold youre money play games with youre account leave you stranded 2k miles from home then when u get upset they shut the account down. This is a big company so they have the money to play games. But hopefully they lose money and get shut down like the rest. People are already struggling to pay bills and uship would take 20% from me on every load plus from shipper. So a 5k loaf would cost me and the shipper almost 1k and I have proof I would Pay all my feedbac... read more

Roni O 

on BBB

2 years ago

Uship trust and safety is a racist garbage company. I transported fir them for over 15 years had a problem with a customer about a pickup so ********************** decided to put my account on hold I couldn't release funds got stuck 2k miles from home with no money I message uship 24 emails then Monday I get my 15 year old account revoked. I am taking them to court over this. 

Ben B 

on BBB

2 years ago

Communication was good until 50% of the shipping cost was etransferred to shipping company. After that a date was scheduled and ***** auto shipping does not communicate back anymore.Terrible system. There is no way to make a complaint about the shipper and also no one to talk to at uship. Will never do business again.