This profile has been claimed by the business owner or representative.
uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
July 20th my items were picked up from ******, **. I stated I wanted them to arrive to ***** by September 19th. The transporter told me he would be in ***** within 2 weeks. My transporter didn't fulfill this promise. He stated he was stuck in ********** and "ran out of funds" to make it to his destinations. I was kind enough to extend the arrival due date until Oct 8th. He has came forward stating he put my items in a storage unit in ********** (along with 4 other customers belongings) WITHOUT my permission. The transporter ... read more
Business response:
Hi ******, I am very sorry to hear about your experience with this service provider. uShip Support is here to help. It appears that our support team is currently in touch with you and the service provider to assist with communication around this matter and to work towards a resolution. Please continue to respond within the dispute thread so that the service provider can address your questions and concerns.
Hi i booked a shipment from uship platform and carrier name elite express expedited took 50% advance,uship cancelled as service provider denied and still waiting for refund , uship is not helping as they confirmed me on recorded line to make the deposit, now i am in process to go legal because no one is helping from uship this is a kind of fraud going on uship platform i do not trust uship for business in future as not getting help from them
Business response:
The customer's driver was not able to pickup the shipment. The shipment was cancelled and the customer received a full refund from **********************. Any furhter action will need to be between the carrier and the customer's legal counsel.
I paid this awful company to find someone to ship a pickup truck bed from ********** to *******. Not only did uShip book a shipper that dropped the pallet off a truck ruining the bed, but when they put another pallet under the broken pallet they claimed the weight went up and tried to charge me more money.When the pallet was finally delivered mangled, they told me they sold me insurance for a $500 truck bed with a $500 deductible. So not only did uShip outsource to a company that ruined the thing I paid them to ship, they st... read more
Business response:
Thanks for reaching out. uShip will always be happy to intercede when rebills are applied to transactions in order to ensure they are done for appropriate reasons and with supporting evidence. In this case, our LTL Support team was able to provide assistance with disputing the rebills charged by YRC Freight and, as a result, one was overturned. YRC Freight responded to the second charge with evidence that the delivery location included a residence, which is why a residence charge was applied. I understand that the coverage p... read more
Uship is a terrible company. a driver hired through their company destroyed a brick wall on my property, refused to give me their insurance information and is refusing to pay for damages. Uship is hiding behind the "they are an independent contractor" nonsense to avoid responsibility. do not use this company and especially ***************************. they do not conduct background checks on these drivers nor confirm that they are insured. absolutely awful business model, except of course for uship. zero stars was not an opt... read more
Business response:
Hi, We are sorry to hear about the issues you had with your carrier. We encourage you to leave feedback for the carrier and their actions so future customers can avoid the issue.
If you are reading this do not hire uship. This is your warning. We just had thousands of dollars worth of furniture picked up but not delivered. Driver is giving every excuse and lie in the book. These drivers will steal your items!!!! We are in process of filing charges. Beware!
Business response:
Hi Tam, We are terribly sorry to hear about the experience you had with your carrier. Please work with the uShip support team so we can assist in any actions you take against the carrier who has your shipment. We will also make sure you receive a full refund due to the issue.
Booked a shipped through Uship. The shipper took our deposit and we never heard from him again. Uship refunded their portion but did nothing to help us get the rest of our money back. You are better off using a professional moving company!
Business response:
Hi there, I was only able to find 1 account under the email provided and the last booking was in December of 2021. Either way, we are sorry to hear about the experience you had with your carrier. We encourage you to work with uShip support to resovle any other issues.
I used to love Uship and business concept. This is my second shipment buying from my supplier and Uship is trying to overcharge me without any evidence. I ask to them please show me the evidence why are you overcharge me and they reply without evidence. This company is a scam who want charge you more without evidence.
Business response:
Hi ******** ***** to hear about the issues you had with your latest shipment. It looks like there was some incorrect information submitted with your last shipment that caused the carrier you selected to adjust the ****. All of these issues have been outlined in a email to you. Please see that email and work with uShip support if you have any issues.
I have used U Ship in the past with no issues however I recently used Uship to PU an expensive UTV in ********** to deliver to ***** , the carrier ********************** was only a day late with PU so no concern, however when he did not deliver on time and would not respond to calls or e-mails we looked into it further, there were new reviews on UShip for the carrier that were posted after I booked and before he picked up, one said they were notified by Uship the carrier was a scam and therefore he canceled, however there wa... read more
Bad service, they have an app - thats about it. In the event things goes sideways, they practically can't do anything. It is therefore better to deal with the service provider directly as it reduces the false hope/expectation that you may have. Or read the fine print before you do business with them. Uship is a third party who offers nothing but a ******* like app.
Business response:
We are sorry to hear about the issues you experienced with your service provider. I see there is a thread open with uShip customer support. We encourage you to keep them updated as we work towards a resolution.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,393 reviews.
When is uShip open?
uShip is closed now. It will open at 9:00 a.m.