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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication was up to me. They wanted a 7 day pickup window. It took 9 days.Car showed up looking like it was driven on 5 miles of dirt road. Will never use them again. Who did they pay off to get a triple A rating.
I was missing 4 boxes and the bolts to my bed frame and when I contacted the company he was very defensive and unapologetic and said it was basically my problem. When I contacted uShip they had no solution and basically said the same thing. The mover only cared about my review and stood over me as I wrote it and I felt pressured to write a good one. That was before I found out items were missing and broken. I learned not to give a review until everything was unpacked and accounted for. Very disappointed in Aegis moving and s... read more
Fui vctima de estafa y robo de identidad la *** la compaa uShip me estafo en una compra de un vehculo
Business response:
uShip no participa en la venta o compra de artculos. Cualquier problema de este tipo debe ser informado a las autoridades. Si tiene alguna pregunta adicional, comunquese con ***********************************
Fui vctima de estafa y robo de identidad la *** la compaa uShip me estafo en una compra de un vehculo
Business response:
uShip no participa en la venta o compra de artculos. Cualquier problema de este tipo debe ser informado a las autoridades. Si tiene alguna pregunta adicional, comunquese con ***********************************
We hire Chapadeauxs Logistics to transport a Golf Cart thru Uship, *********** never deliver our golf cart instead is holding hostage the cart and asking for more money than we pre-paid thru Uship. Do Not use Chapadeauxs Logistics ******************* Looks like Uship does not do Background check .
Business response:
Hi ****,I am very sorry to hear about the experience you had with this service provider. uShip Support attempted to reach out to the provider on your behalf to discuss the request for additional payment but were unable to assist you both in coming to a mutual resolution. As uShip is a neutral platform for shipping services we are unable to determine fault in the case of a payment dispute. In order to continue pursuing this matter you may need to reach out to law enforcement and/or pursue the appropriate legal options. If you... read more
Uship is an Etsy vendor that failed to take responsibility for one of its shippers. I purchased heavy doors from an Etsy vendor who hired a Uship shipper to deliver them. The shipper was given a copy of the *** I needed to deliver the doors and reported back that he didn't have adequate insurance to meet my building's requirements. I canceled the order (this was after many delays from the vendor itself -- this being the final straw of months of begging for these doors), I called the shipper twice and left messages telling hi... read more
Business response:
Hi *****. I'm very sorry to hear that the doors were delivered to you despite having cancelled the purchase with the Etsy vendor. As uShip is a neutral marketplace for shipping services we are not directly involved in the shipment process, nor do we hire or contract the service providers to utilize our platform to book loads. Our User Agreement requires that the ************** on uShip.com work together to resolve any disputes, including cancellations and delivery issues. As you did not directly book with this service provid... read more
If we could provide a lower rating, it would be 0. We are a business who booked a shipment for our product through UShip. Uship provided a quote for the shipment, which included the cost for the shipping, a service charge, the cost of cargo insurance. Our credit card payment was provided to UShip directly and appears on our credit card statement as processed by UShip. When we asked for a W9 from the company, they refused and told us we did not pay them directly, that we would need to contact each supplier individually to obt... read more
Business response:
uShip is a software platform and is not involved in any shipping agreements nor do *********** with shipping customers for any shipping arrangements, therefore a W9 from us is not a requirement. Customers use uShip to find transportation services. The only money that uShip retains are the fees for using the service. The customer releases the funds to their carrier. The customer is able to log into their account and download an invoice from the Transaction History.
I booked with *************************************** (XXX) XXX*****, on 9/19/22. We paid up front deposit of half the costs. They kept delaying pick up date, and finally were a no show. I have been calling for a refund from them. They hang up on me and/or do not pick up. DO NOT USE THESE PEOPLE! They are a scam. UShip should cancel them off their site.
Business response:
Hi ****, I'm very sorry to hear about the experience you had with the service provider. I attempted to look into this matter on your behalf and was unable to locate a uShip.com account associated with your information. Please reach out to ********************************** with the email address registered to your account so we can be of better assistance. We're here to help.
******* lost half of my stuff. I had two motorcycles and gear shipped through uship. They lost half my gear, approximately $2200 in gear. Uship barely tried to help and after a couple weeks just said, "too bad". Don't ship with UShip if you value your products.
Business response:
Hi ***, I'm very sorry to hear about the experience you had with this service provider. Our support team attempted to mediate a conversation between yourself and the service provider regarding your missing gear, but ultimately that outreach came to an impasse. We also shared information about uShip's Ship with Confidence Guarantee, which may provide compensation for your lost items if they were listed as part of the shipment. You can read more about the Ship with Confidence Guarantee here: https://help.uship.com/hc/en-us/art... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,393 reviews.
When is uShip open?
uShip is closed now. It will open at 9:00 a.m.