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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is just another broker. They refer you to other brokers but get a $150 fee for nothing. The broker they referred me to claimed theyd pick up my vehicle I. 5 days. Four days later they said we couldnt find a shipper **** UShip and their fee and just search yourself. These brokers barely speak English and are a total scam
Business response:
Hi ****,We are sorry to hear about your experience. Wed like to help by offering a bit more of an explanation of uShips role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistan... read more
They completed the delivery just fine but 10 days later they tried charging an addition $125 saying we didn't tell them the delivery address was a farm. I put the address in their system and received a quote which I paid. It is not my responsibility to tell them its going to a farm
Business response:
Hi ****,Thanks for making us aware of this issue. Rebills are common within the freight industry and not specific to uShip. We always notify users via email if a rebill occurs so we can assist with that invoice dispute if needed. You can reach our *** Support team at ************, our support hours are 8am-5pm CST Mon-Thurs & 8am-4pm Fri.
U- ship does not vet their shippers enough. They booked a crackhead to ship my cart. Some damage occurred not to mention the cart showed up 2 1/2 weeks late and U-ship did not help me at all filing insurance claim.
Business response:
Hi *******,Thank you for reaching out. Wed like to help by offering a bit more of an explanation of uShips role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. uShip advises our shipping customers to consult our Safe Shipping Guide before booking with a service provider on the site. Here is a link to our Safe Shipping Guide: ************... read more
**** ! Very bad experience, be prepared to be hit with additional charges after shippment is completed, TOTAL SCAM !
Business response:
Hello,I'm sorry to hear about the reported additional charges. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise- I would encourage you to reach out to Member Support at************** or ************************************** assistance.Kind regards,
Entirely not satisfied. I picked a bad supplier who never shipped, but uShip never helped me. I was never told that the carrier would charge every time they tried to pick up the freight at origin, and even though I emailed uShip several times, and spoke with the transporter and the origin several times, I was charged over $600 for a shipment that never happened and uShip did nothing to help me with the issue! Look elsewhere for a broker!
Business response:
Hello,I am sorry to hear about the reported charges. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. Please follow up with us at ************************************* so we can further review.Kind regards,
Uship is a scam. They cancel my order after the driver had delivered, because I wouldnt take a picture of my credit card. Totally screwed over the driver who hauled from ******************* to *****.
Business response:
Hello,Thank you for reaching out. I do see that our Trust & Safety team has reached out directly and advised further on the need for additional review of the information provided at the time of booking. For any additional questions or concerns, please respond to the email titled "IMPORTANT: uShip Response Requested - Account Information."
Very bad experience, the shipping person messed up our order and our $125,000 lift was damaged Uship did nothing to get my money back.
Business response:
Hello,Thank you for reaching out. I am sorry to hear about the reported damages to your shipment.Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. I see that you are currently in contact with our support team in order to discuss a resolution with your carrier. At this time, the carrier has advised insurance information has been provided for a claim to be filed. As a neutral venue, we are happy to continue to assist with communication with your ... read more
Terrible Experience. I would stay away from UShip. They do not vet their drivers. My shipment arrived over a month late, was damaged and I had to pay via Zelle outside UShip platform. Never again. Terrible.
Business response:
Hi ****, I'm sorry to hear that you had a negative experience with the carrier you matched with Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. We can see that you have already been in touch with our support team regarding the delays. However, if you require further assistance or have any additional inquiries related to the reported damages, please do not hesitate to contact us at ************** or ********************************************... read more
Worst experience of my life. My perfect car was was delivered totaled and my insurance claim denied. I am out around 10k. Do not trust these people.
Business response:
Hi *****,I'm sorry to hear you had a negative experience with the service provider. It's important to note that the uShip Protection Plan has a Terms of Service that is shared prior to check out. If you have any further questions regarding your uShip Protection Plan Case, please respond to the email from your case manager sent on 3/18.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,393 reviews.
When is uShip open?
uShip is closed now. It will open at 9:00 a.m.