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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Uship is an Etsy vendor that failed to take responsibility for one of its shippers. I purchased heavy doors from an Etsy vendor who hired a Uship shipper to deliver them. The shipper was given a copy of the *** I needed to deliver the doors and reported back that he didn't have adequate insurance to meet my building's requirements. I canceled the order (this was after many delays from the vendor itself -- this being the final straw of months of begging for these doors), I called the shipper twice and left messages telling hi... read more
Business response:
Hi *****. I'm very sorry to hear that the doors were delivered to you despite having cancelled the purchase with the Etsy vendor. As uShip is a neutral marketplace for shipping services we are not directly involved in the shipment process, nor do we hire or contract the service providers to utilize our platform to book loads. Our User Agreement requires that the ************** on uShip.com work together to resolve any disputes, including cancellations and delivery issues. As you did not directly book with this service provid... read more
If we could provide a lower rating, it would be 0. We are a business who booked a shipment for our product through UShip. Uship provided a quote for the shipment, which included the cost for the shipping, a service charge, the cost of cargo insurance. Our credit card payment was provided to UShip directly and appears on our credit card statement as processed by UShip. When we asked for a W9 from the company, they refused and told us we did not pay them directly, that we would need to contact each supplier individually to obt... read more
Business response:
uShip is a software platform and is not involved in any shipping agreements nor do *********** with shipping customers for any shipping arrangements, therefore a W9 from us is not a requirement. Customers use uShip to find transportation services. The only money that uShip retains are the fees for using the service. The customer releases the funds to their carrier. The customer is able to log into their account and download an invoice from the Transaction History.
I booked with *************************************** (XXX) XXX*****, on 9/19/22. We paid up front deposit of half the costs. They kept delaying pick up date, and finally were a no show. I have been calling for a refund from them. They hang up on me and/or do not pick up. DO NOT USE THESE PEOPLE! They are a scam. UShip should cancel them off their site.
Business response:
Hi ****, I'm very sorry to hear about the experience you had with the service provider. I attempted to look into this matter on your behalf and was unable to locate a uShip.com account associated with your information. Please reach out to ********************************** with the email address registered to your account so we can be of better assistance. We're here to help.
******* lost half of my stuff. I had two motorcycles and gear shipped through uship. They lost half my gear, approximately $2200 in gear. Uship barely tried to help and after a couple weeks just said, "too bad". Don't ship with UShip if you value your products.
Business response:
Hi ***, I'm very sorry to hear about the experience you had with this service provider. Our support team attempted to mediate a conversation between yourself and the service provider regarding your missing gear, but ultimately that outreach came to an impasse. We also shared information about uShip's Ship with Confidence Guarantee, which may provide compensation for your lost items if they were listed as part of the shipment. You can read more about the Ship with Confidence Guarantee here: https://help.uship.com/hc/en-us/art... read more
July 20th my items were picked up from ******, **. I stated I wanted them to arrive to ***** by September 19th. The transporter told me he would be in ***** within 2 weeks. My transporter didn't fulfill this promise. He stated he was stuck in ********** and "ran out of funds" to make it to his destinations. I was kind enough to extend the arrival due date until Oct 8th. He has came forward stating he put my items in a storage unit in ********** (along with 4 other customers belongings) WITHOUT my permission. The transporter ... read more
Business response:
Hi ******, I am very sorry to hear about your experience with this service provider. uShip Support is here to help. It appears that our support team is currently in touch with you and the service provider to assist with communication around this matter and to work towards a resolution. Please continue to respond within the dispute thread so that the service provider can address your questions and concerns.
Hi i booked a shipment from uship platform and carrier name elite express expedited took 50% advance,uship cancelled as service provider denied and still waiting for refund , uship is not helping as they confirmed me on recorded line to make the deposit, now i am in process to go legal because no one is helping from uship this is a kind of fraud going on uship platform i do not trust uship for business in future as not getting help from them
Business response:
The customer's driver was not able to pickup the shipment. The shipment was cancelled and the customer received a full refund from **********************. Any furhter action will need to be between the carrier and the customer's legal counsel.
I paid this awful company to find someone to ship a pickup truck bed from ********** to *******. Not only did uShip book a shipper that dropped the pallet off a truck ruining the bed, but when they put another pallet under the broken pallet they claimed the weight went up and tried to charge me more money.When the pallet was finally delivered mangled, they told me they sold me insurance for a $500 truck bed with a $500 deductible. So not only did uShip outsource to a company that ruined the thing I paid them to ship, they st... read more
Business response:
Thanks for reaching out. uShip will always be happy to intercede when rebills are applied to transactions in order to ensure they are done for appropriate reasons and with supporting evidence. In this case, our LTL Support team was able to provide assistance with disputing the rebills charged by YRC Freight and, as a result, one was overturned. YRC Freight responded to the second charge with evidence that the delivery location included a residence, which is why a residence charge was applied. I understand that the coverage p... read more
Uship is a terrible company. a driver hired through their company destroyed a brick wall on my property, refused to give me their insurance information and is refusing to pay for damages. Uship is hiding behind the "they are an independent contractor" nonsense to avoid responsibility. do not use this company and especially ***************************. they do not conduct background checks on these drivers nor confirm that they are insured. absolutely awful business model, except of course for uship. zero stars was not an opt... read more
Business response:
Hi, We are sorry to hear about the issues you had with your carrier. We encourage you to leave feedback for the carrier and their actions so future customers can avoid the issue.
If you are reading this do not hire uship. This is your warning. We just had thousands of dollars worth of furniture picked up but not delivered. Driver is giving every excuse and lie in the book. These drivers will steal your items!!!! We are in process of filing charges. Beware!
Business response:
Hi Tam, We are terribly sorry to hear about the experience you had with your carrier. Please work with the uShip support team so we can assist in any actions you take against the carrier who has your shipment. We will also make sure you receive a full refund due to the issue.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.