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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Booked a shipped through Uship. The shipper took our deposit and we never heard from him again. Uship refunded their portion but did nothing to help us get the rest of our money back. You are better off using a professional moving company!
Business response:
Hi there, I was only able to find 1 account under the email provided and the last booking was in December of 2021. Either way, we are sorry to hear about the experience you had with your carrier. We encourage you to work with uShip support to resovle any other issues.
I used to love Uship and business concept. This is my second shipment buying from my supplier and Uship is trying to overcharge me without any evidence. I ask to them please show me the evidence why are you overcharge me and they reply without evidence. This company is a scam who want charge you more without evidence.
Business response:
Hi ******** ***** to hear about the issues you had with your latest shipment. It looks like there was some incorrect information submitted with your last shipment that caused the carrier you selected to adjust the ****. All of these issues have been outlined in a email to you. Please see that email and work with uShip support if you have any issues.
I have used U Ship in the past with no issues however I recently used Uship to PU an expensive UTV in ********** to deliver to ***** , the carrier ********************** was only a day late with PU so no concern, however when he did not deliver on time and would not respond to calls or e-mails we looked into it further, there were new reviews on UShip for the carrier that were posted after I booked and before he picked up, one said they were notified by Uship the carrier was a scam and therefore he canceled, however there wa... read more
Bad service, they have an app - thats about it. In the event things goes sideways, they practically can't do anything. It is therefore better to deal with the service provider directly as it reduces the false hope/expectation that you may have. Or read the fine print before you do business with them. Uship is a third party who offers nothing but a ******* like app.
Business response:
We are sorry to hear about the issues you experienced with your service provider. I see there is a thread open with uShip customer support. We encourage you to keep them updated as we work towards a resolution.
Bad. The moving company delivered my broken items to a separate and unassociated business in the town of delivery with the instructions to repair and deliver. Then the Uship delivery company left town without completing documentation or paperwork. Insurance that I purchased was bunk. The company is designed to point fingers elsewhere and abdicate responsibility. Im disgusted. Bad business set up. No interest in customer.
Business response:
Sorry to hear about the issues you had with your carrier. Remember that the carriers that operate on uShip are not associated with uShip. Any insurance that was purchased is handled by a 3rd party company. Please feel free to reach out to our support team for more assistance.
Got ripped off **** dollars on uShip. Driver picked up the load, I sent the money to him, and brought the load back. Uship allowed me to get ripped off. I still havent received my money. Dont get ripped off like me. Before I sent the money I called them on the phone, and they told me my money was safe. Supervisor listened to the tape and acknowledged how I could have gotten that. Needless to say I lost ****(TWELVE HUNDRED) dollars on this website and they did nothing to help me get my money. DONT DO IT!!!!!!! Unless u want t... read more
Business response:
The shipping customer was refunded all the fees paid to uShip for this booking. uShip does not have control over money paid outside of uShip.
While the people (customers)you help are real, USHIP itself be wary of, as of today I am stranded over a ***** miles from home because USHIP told me I could have funds instantly deposited. It did not say only after multiple deliveries, and a 10 business day letter chasing ordeal so here I am stuck over a ***** miles from home, no gas, no food and no place to take shelter and my wife and 5 year old needing the funds as well as me, meanwhile they take their sweet time giving me my money( uship fault). So be careful, either use... read more
Business response:
uShip.com *********** clearly states that new carriers must be opted into Instant Withdrawals. The other withdraw method is via ACH, which can take up to 1-7 business days in the **.
uship hires felons Do not use uship, they allow felons with history of stealing to pickup your shipment and steal it.These people *************************, ***************** were allowed to book our shipment and steal **** worth of motorcycle parts.They do no background checks and send any felon with history of stealing to your shipment.I simple ****** search of their names shows they have been caught breaking into cars and stealing.
Business response:
Sorry to hear about any issues you had using the uShip platform. Please feel free to contact uShip support if you have any questions or concerns. **********************************
This company is trash. Their tracking and communication are less than good. They had no clue my shipment was picked up and was in transit. When my shipment did arrive it was damaged and would not fix, as it was "not eligible for deductible ". When you see this company suggested just keep moving to the next one.
Business response:
Sorry to hear about the issues you had with your service provider. Remember that uShip is simply the marketplace and does not ship anything ourselves. Any insurance issues that occurred should be taken up with the 3rd party insurance company.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.