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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer service . They will work with you. Very very satisfied. Thanks uship.com
Business response:
Thank you for leaving feedback! Our support team works hard to make sure our customers have the best experience. Please reach out to us in the future if you need anything at all.
Horrible experience. Im a driver for 8 years with 114 completed shipments and 80 reviews and suddenly my account is being suspended with no explanation. I assume it may be because of one cancellation, as the customer provided incorrect dimensions and we ended up receiving a cancellation. Zero explanation.
Very disappointed with uShip. Not only was the shipment picked up a day later than scheduled, but I was also charged additional fees for a lift gate service and a remote delivery surcharge that were completely unnecessary.I had a forklift available at the pickup and delivery location, so there was no need for a lift gate. In addition, my delivery address is located in a city and should not have been classified as a remote delivery. These extra charges significantly increased the cost and felt misleading.The delayed pickup ca... read more
BE CAREFUL!!! Its far better to contact, and pay a shipper directly. It will cost almost double to use uShip, and they will take no responsibility for any issues with shipping. Furthermore, after delivery of my last package, they hit me with an additional $300 fee and charged my card without permission!
Business response:
Hello,Thank you for reaching out. We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistance, please do not hesitate to contact us at ************** or *********************************** We're here to help.
I have used uShip many times over the years to transport furniture & other large items, and unfortunately my experience has been consistently disappointing. My biggest issue is the lack of ************************** over many of the carriers operating on the platform. As a customer inviting strangers to my home for pickups and deliveries, I expected a higher level of vetting & professionalism. Instead, I encountered drivers whose conduct, reliability, & professionalism raised serious concerns. Several interactions became unc... read more
Business response:
Thank you for reaching out. We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistance, please do not hesitate to contact us at ************** or *********************************** We're here to help.
Booked with UShip to have my car transported from ******* to *********. They assigned the company *************************. After a week of waiting they were still waiting for a driver to pick up the vehicle. No communication after two weeks we canceled our order. Worst experience with no communication. Would not recommend.
Business response:
Thanks for your message. I'm sorry that you had a negative experience with your service provider. If you would like to discuss any specific concerns with a uShip member support specialist we would be happy to address the situation with you. You can reach our support department at ************** or ***********************************
Never use them to transport a dog. We ship for less was the so called business that took my dog and then lost her. Thank God I found her 3 days later. They let her out of the car without a leash. She ran off and they left. Never ever use them!!!
Business response:
We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. I am glad to hear that your dog was able to be found, but understand the stress of this experience. If you are in need of any assistance, please do not hesitate to contact us at ************** or *********************************** We're here to help.
Shipment was delivered 5 weeks late and driver went **** Company was not helpful and it cost me $500 more than the shipment to have movers move ever to install the rug. Do not do business with this company.
Business response:
Hello,Thank you for reaching out. We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistance, please do not hesitate to contact us at ************** or *********************************** We're here to help.
PNSLOGISTIC left us in the lurch. Shipper lost all the hardware required for the very expensive bed he picked up in *********** and delivered to *****. Told us his truck broke down delaying delivery and then when he arrived stated that he DID get the hardware, but must have left it in broken truck. ZERO proactive communication from this shipper, ALWAYS us chasing him. He promised to mail the hardware, but 3 weeks after delivery, still no ************* HAS STOPPED RESPONDING to our texts asking for completed service we paid h... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,432 reviews.
When is uShip open?
uShip is closed now. It will open at 9:00 a.m.