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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will summarize my experience in the fact that the vehicle I hired uShip and their transporter to deliver to me was totaled while in transit to me. I fully realize accidents will happen, that's not the biggest issue, the issue is that the transporter delivering the vehicle to me didn't even have a commercial insurance policy. All he had was standard full coverage insurance, which does not offer the coverages when transporting vehicles as a business. I asked the uShip rep if they verify insurance coverages when I "company" i... read more
Business response:
Thank you for reaching out to us regarding this incident. Unfortunately cargo insurance was not purchased at checkout, which means the only option is to work with the service provider for compensation. We can confirm there was a full refund from uShip. If you need assistance communicating with your service provider, please reach out to our support staff.
they wanted me to pay a lot of money for a dog to be shipped and then they said I had to pay more because the ticket expired then they suddenly sent a thing that said that you had to pay720 for insurance and I'm not the one that joined the website and I didn't even know about them I believed it was a scam when they said quarantined for 000 a lots been going on in my life I had a family emergency this week so I've been stressed
My response is very similar to the 03/28/2020 complaint documented here. I was involved with Uship without choice due to a job another party eed to direct through a broker. The other party managed poorly and place Uship in a hard position. When I called uShip to straighten it out, understanding there was a problem and giving them credit to work it out, uShip stated they could not disclose the issue. I stayed close with contacting “B***t” out of Austin office with a sale still defined as a sale and in the ownership of someone... read more
Business response:
We are unable to locate any accounts on uShip.com based off the information the customer provided. Regardless, we hate to hear about a negative experience and we appreciate the feedback.
DO NOT USE THESE SCAMMERS ! I had picked up a boat . A 28ft Crownline from Wichita Kansas and was to transport it to grove Oklahoma. Day I picked it up had issues with trailer. Fixed it. Customer released code and I have yet to receive my money! Nothing, no way to call and talk to a live person, no response to my emails. BIGGEST SCAMMERS IVE SEEN IN YEARS ! DO NOT USE USHIP!!
Business response:
It appears the customer released payment to the service provider, but Kevin was not aware of how to withdraw the funds to his personal banking account. Our records indicate Kevin called uShip support and spoke to an agent who immediately assisted him with the issue.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.