Vacaville Animal Care Center

SassyCatz B. 

on Yelp

5 years ago

I was looking to switch my dogs to be patients at this clinic but it's a DEFINITE NO after my phone call with their receptionist. She was nothing but rude and in a hurry to get off the phone. She blamed me for being full and having no appointments. Their rude receptionist has nothing but attitude and zero compassion for our pets. It shows the DVMs are most likely the same if they hired such rude staff! 

Splooge C. 

on Yelp

5 years ago

Honestly the vets are rude and hardly help us, more on that at the bottem. now with covid19 we cant even see anyone in person, i understand that part, but i arrived for my appointment about 5 min early and they got upset about that, they then got upset after we called to tell them that we were here for are appointment. They ignored three calls after putting us of hold for fifteen minutes stright. Keep in mind that calling them is the only way to tell them that you've arrivednow, no more walk in. I left my vehicle and looked... read more

D S. 

on Yelp

6 years ago

Very disappointed. Was not told the amount of xrays until after. Over $300 and paws plan covers none of it. Then I received a quote for minor surgery for my dog honey in the amount of $1393.79. I was shocked it was more than getting her fixed and a lump removed from her belly. So I went for a second opinion with Family Pet Hospital on Elmira. Dr. Singh ( my daughters vet) was so nice and offered a better treatment. He also seemed more knowledgable about jer issue then Vacaville Animal Care. I requested a refund for my pre... read more

Tina C. 

on Yelp

6 years ago

Dr Lee is awesome... Unfortunately their service has Declined so much that I am leaving their hospital! I called this morning to have our Loyal Lab put down... heartbroken I was told by their receptionist that they are all booked up today, maybe have to schedule it for Another day. Their receptionist had NO clue what they are doing! Lately trying to get an appointment with them is 3 weeks out... Good bye Animal Care Center... 

Sharon P. 

on Yelp

6 years ago

I wasn't offered any help when it came to my bunny who was in need. My bunny could've past away in the hands of the vet here, but thanks to the lady at the front desk (blonde hair) my poor bunny wasn't tended as needed. Rip bun bun. 

Ryley O. 

on Yelp

7 years ago

This was one of the worst experiences ever. My dog had an appointment at 12 and I got there about 11:47 and was waiting patiently and then I get there and check and and this blonde lady who's a little Bit heavier said my appointment was at 11:30? Um no I made it for 12 for a reason If things changed they should've called a let me know, so I wasted my time going to a place where I heard good reviews about everyone but apparently they have shitty service and I will not be going back. Disappoint of a vet clinic 

Melanie W. 

on Yelp

7 years ago

Staff was very friendly I liked the vet she was very nice and seemed to know what she was talking about but that's where the good part of the visit ended. I was "prescribed" ear drops and ear cleaner for my dog which she made seem was necessary in her treatment along with given a very expensive shot to help her itching which they say can last 2-8 weeks? I'm ok with the shot she's our baby we can't to help her any way we can but when I get home and look online and find the "prescribed" eat stuff for half the cost of which the... read more

Amy Z. 

on Yelp

7 years ago

If I could this would be a 0 star. $170 bucks for a "fill in" Vet. Whom ONLY was interested in sales, probiotics & food. Since when is Science Diet Not a healthy food. Staff not really that great. All seemed to be having a bad day. I felt I was robbed as I walked out. So today I took the same cat to PAWSH. Boy Vacaville Animal Hospital you should be embarrassed of yourselves!!! I won't say more. I'll save it for the 5 star review I give PAWSH. 

Craig W. 

on Yelp

8 years ago

I have deleted my favorable comment on Vacaville Animal Care Center due to the office staff and their poor communication with their clients. We had been clients for over 35 years but the business has changed so much since Dr Barnes retired we felt it necessary to pull our 3 dogs from their care.