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Vacaville Animal Care Center
- Veterinarians
- Vacaville, CA
About this business
Location details
201 Bella Vista Rd, Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Dr Lee is awesome... Unfortunately their service has Declined so much that I am leaving their hospital! I called this morning to have our Loyal Lab put down... heartbroken I was told by their receptionist that they are all booked up today, maybe have to schedule it for Another day. Their receptionist had NO clue what they are doing! Lately trying to get an appointment with them is 3 weeks out... Good bye Animal Care Center...
I wasn't offered any help when it came to my bunny who was in need. My bunny could've past away in the hands of the vet here, but thanks to the lady at the front desk (blonde hair) my poor bunny wasn't tended as needed. Rip bun bun.
Business response:
We are so sorry to hear about your experience, Sharon, and are so sorry for your loss . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (707) 448-6275 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, Vacaville Animal Care Center
This was one of the worst experiences ever. My dog had an appointment at 12 and I got there about 11:47 and was waiting patiently and then I get there and check and and this blonde lady who's a little Bit heavier said my appointment was at 11:30? Um no I made it for 12 for a reason If things changed they should've called a let me know, so I wasted my time going to a place where I heard good reviews about everyone but apparently they have shitty service and I will not be going back. Disappoint of a vet clinic
Business response:
Thank you for letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at 707-448-6275 and ask for the manager so that we can better assist you. Thank you, Vacaville Animal Care Center
Staff was very friendly I liked the vet she was very nice and seemed to know what she was talking about but that's where the good part of the visit ended. I was "prescribed" ear drops and ear cleaner for my dog which she made seem was necessary in her treatment along with given a very expensive shot to help her itching which they say can last 2-8 weeks? I'm ok with the shot she's our baby we can't to help her any way we can but when I get home and look online and find the "prescribed" eat stuff for half the cost of which the... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Melanie W. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We try our best to work with the needs of our community, including finding alternative options for those who cannot afford to have their medications filled within the hospital. Unfortunately, as per the FDA under CPG Sec. 460.300, as per the California Board of Pharmacy, and for the general safety of our patients, we cann... read more
If I could this would be a 0 star. $170 bucks for a "fill in" Vet. Whom ONLY was interested in sales, probiotics & food. Since when is Science Diet Not a healthy food. Staff not really that great. All seemed to be having a bad day. I felt I was robbed as I walked out. So today I took the same cat to PAWSH. Boy Vacaville Animal Hospital you should be embarrassed of yourselves!!! I won't say more. I'll save it for the 5 star review I give PAWSH.
Business response:
Thank you for providing your feedback and letting us know about this issue, Amy Z.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We did see in the appointment documentation that our doctor's recommendations for your pet's health were declined during your visit. If you would like to give us a call on (707) 514-3456, we would be more than happy to discuss your dissatisfaction with our care. Cheers, Vacaville Animal Care Center
I have deleted my favorable comment on Vacaville Animal Care Center due to the office staff and their poor communication with their clients. We had been clients for over 35 years but the business has changed so much since Dr Barnes retired we felt it necessary to pull our 3 dogs from their care.
Business response:
Craig, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. We wish you and your pups the best.
This place gave me a quote over the phone then doubled it, for the EXACT same treatment, when I was actually in their office. I told them what I'd already been quoted, just 1 day prior. The receptionist brought the Dr. out ( that's Dr. Amber Behnke ) and with zero compassion or even an apology, the Dr. said they had to stick to their prices (which of course was the greater of the two). Sadly, I had to drive my sick pet elsewhere. I did save a bunch by leaving but did not appreciate the cold attitude given by Dr. Behnke. This... read more
I'm not usually one to go and bash a business or leave a negative review, but I'm VERY DISAPPOINTED in the way the staff at Animal Care Center in Vacaville handled a situation today. I had called yesterday to get a quote on euthanizing my pet rabbit. I was quoted $75.00 to have a group cremation and $65.00 if I wanted to take her home and bury her. I said I would like to make an appointment ASAP and I'll decide what I wanted to do with her remains at the appointment. The appointment was for this morning. I took a half day of... read more
Business response:
Melanie, we are truly sorry for your loss and apologize you were not satisfied with your experience at our hospital. Please know that we take your feedback very seriously and will make updates to our training to ensure this incident doesn't happen again. Please feel free to give our office manager a call to further discuss your concerns.
If you're income is limited for whatever reason, I don't recommend Dr. Lee. She is only willing to help if you're willing to agree to 100% of her full care recommendedation. I offered to sign a waiver of liability to do less than full reccommendation & she told me that wouldn't be good enough. I was given a quote for $1200, not including the cost to transfer to Solano Pet Emergency that night. I went to U.C. Davis, who took care of my kitty for $360 & over night stay at $40/ 6 hours. Far better priced than what Animal Care ... read more
Business response:
We are truly sorry you feel this way, as all of our doctors and staff are dedicated to providing exceptional care to every client and patient. We know having a sick pet can be a stressful experience, but we do stand by the high quality care we provide and will always act in your pet's best interest. If you wish to discuss anything in more detail, please feel free to give us a call and ask to speak with our practice manager.
Frequently asked questions about Vacaville Animal Care Center
How is Vacaville Animal Care Center rated?
Vacaville Animal Care Center has a 4.4 star rating with 551 reviews.
When is Vacaville Animal Care Center open?
Vacaville Animal Care Center is closed now. It will open on Monday at 8:00 a.m.