Vacaville Animal Care Center

Karen B. 

on Yelp

15 years ago

My animals (dogs)have received great care from Dr. Ohr. He always follows up with phone calls as promised and he is very honest about what will work and what he doesn't think will work, but leaves the final decisions up to you. He is very aware of your pocketbook and doesn't want to drum up unnecessary charges. The front staff is friendly, caring and professional. I always get in promptly if not same day for routine things. The building is a little worn down and tired looking but I'd rather pay less for great care than mo... read more

Debra W. 

on Yelp

15 years ago

I agree with Stephanie they are soooo wonderful here!!! I think the aspca is waaaaay worst! They are rude nor helpful! They didn't give me tags for my pups shots, rabies just a piece of paper! Everytime I walk into the animal care center they come to my baby and talk and love on her it so sweet. I really had an emergency and called them they called me right back and got me in!!! Every time I call concerned about something they always ask me questions explaining everything so well. I go every couple of months for a check up a... read more

Stephanie D. 

on Yelp

15 years ago

I love Animal Care center. They have always been wonderful with my animals and correct in their diagnoses. The previous reviewer complaining about the "79 year old", well, all I can say is that man was one of the best veterinarians you could ask for - and it's too bad that some people see advanced age as a handicap. Knowing that vet as I do, I have a feeling that we are not getting the whole story here. Those older vets are golden, they don't make them like they used to. 

Chris A. 

on Yelp

3 weeks ago

I still really like Dr. Garberson, I've taken my dog here for years, but this office has fallen into that place where they'll never dig out of. Greedy, greedy, greedy owners. The first task, without even asking about my dog, has always been to cross-sell me products and services I have never asked for. Shots, food, etc., and it sets a bad tone. Please, stop doing that to your customers. I was with Dr. Barnes for decades. When he retired and the business was sold, that's when the price gouging began. I accepted it for yea... read more

Allison M. 

on Yelp

a month ago

Do not recommend this place! They were part of the reason why my dog passed away. I was given horrible advice by the veterinarian when my dog had kennel cough to wait a month and they advise me it would probably go away on its own. Symptoms appeared to get better. But my dog ended up getting pneumonia from the kennel cough, which caused sepsis which ended up taking her life. The veterinarians at the emergency vet that I took her to say that this was the absolute worst advice of that could give a client by telling them to wai... read more

S L. 

on Yelp

2 months ago

Been going here for years I called over a month ago to schedule my dog's yearly appointment at that time my dog was covered with their plan when I showed up they canceled his insurance 2 days prior and I had to pay outta pocket. They blamed new staff for not letting me know. Bad business 

Meme F. 

on Yelp

10 months ago

At our first appointment, I brought my dog in for a routine check-up, vaccines (which were discussed and agreed upon), flea/tick medication, and a nail trim. After the initial exam, the staff took my dog to the back to complete the vaccines. When they returned, I was informed that they could not prescribe Simparica Trio because they were unsuccessful in drawing blood for a heartworm test. However, I was also told that during the vaccination process, they had "accidentally" administered an influenza vaccine that I did not aut... read more

Anthony C. 

on Yelp

3 years ago

I hesitated to write this updated review, but I feel it's necessary. Ever since the pandemic, the customer service/experience at VACC has suffered. I looked into taking our pet elsewhere, but all the local private veterinarians aren't taking new patients (probably because they have staffing issues, since young people don't want to work anymore), so we're kind of stuck here. What should be a simple task of obtaining rabies vaccination records for my county's pet licensing process has turned into a month-long back-and-forth ... read more

Ashley B. 

on Yelp

3 years ago

Please be careful when going to Vacaville animal care center I have been taking my dog there for over 5 years since then they have been bought out by a corporation  When I requested information about the corporate office I am told they are not allowed to give any type of information out and have become money hungry after years of expressing that I was concerned at my dog's tooth rotting it was black they did not want to take it out due to it being a defense mechanism 3 years later his bone is completely disintegrated inside ... read more