Vacaville Animal Care Center

Anthony C. 

on Yelp

3 years ago

I hesitated to write this updated review, but I feel it's necessary. Ever since the pandemic, the customer service/experience at VACC has suffered. I looked into taking our pet elsewhere, but all the local private veterinarians aren't taking new patients (probably because they have staffing issues, since young people don't want to work anymore), so we're kind of stuck here. What should be a simple task of obtaining rabies vaccination records for my county's pet licensing process has turned into a month-long back-and-forth ... read more

Ashley B. 

on Yelp

3 years ago

Please be careful when going to Vacaville animal care center I have been taking my dog there for over 5 years since then they have been bought out by a corporation  When I requested information about the corporate office I am told they are not allowed to give any type of information out and have become money hungry after years of expressing that I was concerned at my dog's tooth rotting it was black they did not want to take it out due to it being a defense mechanism 3 years later his bone is completely disintegrated inside ... read more

Ani S. 

on Yelp

3 years ago

Update: Received a phone call from VACC to update me about finalizing my account. I asked the in-house hospital manager if there was a superior that I could speak to about how my account was handled and she hung up on me. 

William C. 

on Yelp

3 years ago

My Aussie started having seizures for which I took him to the Animal Care center. They took blood and urine samples to see if there might be a problem but none was found. At the time we were giving him Gabapentin for the seizures but it did not do the job. The doctor we visited had suggested another medication that would have worked out but they kept insisting we make another visit. By the time I insisted they prescribe the seizure meds it was to late. Each seizure worsened his ability to function and consequently had to be ... read more

Barb E. 

on Yelp

3 years ago

It's been a year since they killed my beautiful woola kitty he was only 10 & we always gave him the very best care. Woola went to the vet every 2 weeks for injections and took meds daily for all his life. We never spared a dime on his treatment. So when covid was crazy no one was seeing pets much. So my husband found this place. He took him in and he was there 8 hours sitting in the car waiting for them to talk to him about woola. After 8 hours and a couple thousand we had to let them hold on our credit card we were able to ... read more

Robin M. 

on Yelp

3 years ago

Made an online appointment for puppy and they waited two weeks and then canceled because they don't want new pets. Horrid! Now I've got to track down someone so he doesn't fall behind on his shots. Rotten customer service! 

J J. 

on Yelp

3 years ago

A zero star is necessary for such a location with poor management, care, service, and dishonesty. These people will take advantage of your distress for maximum profit, and lie while doing it. Go somewhere else, there are places that will take care of you and your pet far better then they can. 

Carols R. 

on Yelp

4 years ago

Dear Vacaville Animal Care. I received my email to you as "deleted and unopened". Your website contact form limits me to only 100 characters. So ... I turn to Yelp. If I could give less than a "1" ... I certainly would. Please remove me from your email list: We had one of our pets euthanized last month, The animal was in obvious pain as the drugs were being administered. She cried out and tried to back away. We believe there was no sedative given prior to the drugs being injected. Our pup ... was sitting up o... read more

Tiffany B. 

on Yelp

4 years ago

Wow, moved here 2 years ago and established care with this vet for my little dog. When she severely cut her dewclaw and was bleeding a lot, I was so worried. Called this vet and was told in a not so nice manner, cannot help you try someone else. Called my old vet, Alpine in concord and as usual, they were able to see her within an hour. Love them. I understand vets get busy, but if a true emergency comes up what do you do? Called 6 other vets in Vacaville area and no one would see us? Very disappointed!