Vacaville Animal Care Center

Deb A. 

on Yelp

8 years ago

This place gave me a quote over the phone then doubled it, for the EXACT same treatment, when I was actually in their office. I told them what I'd already been quoted, just 1 day prior. The receptionist brought the Dr. out ( that's Dr. Amber Behnke ) and with zero compassion or even an apology, the Dr. said they had to stick to their prices (which of course was the greater of the two). Sadly, I had to drive my sick pet elsewhere. I did save a bunch by leaving but did not appreciate the cold attitude given by Dr. Behnke. This... read more

Melanie C. 

on Yelp

8 years ago

I'm not usually one to go and bash a business or leave a negative review, but I'm VERY DISAPPOINTED in the way the staff at Animal Care Center in Vacaville handled a situation today. I had called yesterday to get a quote on euthanizing my pet rabbit. I was quoted $75.00 to have a group cremation and $65.00 if I wanted to take her home and bury her. I said I would like to make an appointment ASAP and I'll decide what I wanted to do with her remains at the appointment. The appointment was for this morning. I took a half day of... read more

A H. 

on Yelp

9 years ago

If you're income is limited for whatever reason, I don't recommend Dr. Lee. She is only willing to help if you're willing to agree to 100% of her full care recommendedation. I offered to sign a waiver of liability to do less than full reccommendation & she told me that wouldn't be good enough. I was given a quote for $1200, not including the cost to transfer to Solano Pet Emergency that night. I went to U.C. Davis, who took care of my kitty for $360 & over night stay at $40/ 6 hours. Far better priced than what Animal Care ... read more

Elizabeth F. 

on Yelp

9 years ago

I've waited to write this review until I calmed down a bit. I will say that in the past we have taken our cats here without issue and the vet made an attempt to follow up once I called and laid into her about the current situation, hence the two stars. However, at the end of September we took our young (1.5 year old) cat in due to a variety of symptoms and our suspicion that she had a bowel obstruction. The vet did an x-ray and said no, it was a double kidney infection. To make a long story short, after bringing her back in ... read more

Marilyn E. 

on Yelp

11 years ago

When I called to try and get an appointment for our dog because she was lethargic, not eating well and vomiting of and on, I was told unless she was bleeding or barely breathing they could give me an appointment, but would see her in a couple of days!!!!! I called another clinic that saw her within 2 hours. We had to end up putting her down a week later. I will not return, not because of the end results, but because of not caring or taking the time to see her when she was so ill. 

Pam B. 

on Yelp

11 years ago

I have been taking by dogs there for years and had very good service. Lately it has been terrible. I have a new puppy and took her there for all of her puppy shots and a few weeks later had to get a kennel cough shot for training class and they were going to charge me an exam fee even though my dog was just there. I tried to talk to them about it and they would just argue with me about it. So, I took her some where else. I went ahead and had her spayed there. When I picked her up the price was $184.00 more than what I was t... read more

Chris W. 

on Yelp

12 years ago

I brought my dog in for neutering on a Thursday but was not told ahead of time to make sure & not feed him so then I had to reschedule and bring them in a different day. After the neutering was done, my dog was not given a cone to prevent him from licking the operated area. Dr. Howard said he hoped that he wouldnt lick it "most dogs don't." Well unfortunately my dog (like most in my experience) was able to sneak licks here and there until the area was fully aggravated. Now having to take a day off of work I took him back ... read more

Todd D. 

on Yelp

12 years ago

My dog had to have surgery on her foot at an after hours clinic. We took her to Vacaville Animal Care Center for the follow up appointment and bandage changes. After they changed the first bandage we took our dog home and she promptly chewed the bandage off (which is common among dogs and hence the vets usually do something to prevent it). So we marched the dog back to Vacaville Animal Care Center and they were nice about changing the bandage and they were nice about charging us for the additional bandage change. So we t... read more

Yfrge T. 

on Yelp

13 years ago

My dog was supposed to be cremated and returned before Christmas! On Christmas Eve I was told that his ashes were lost or misplaced, to come and get my money back!! Unbelievable and unforgivable!!! I will spread the word to everyone I can to not go here!!! They are heartless people that work there!