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VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
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I was seen straight away by a very courteous staff, and after filling out paperwork was advised that my Medicare and BC BS insurances would not pay for today’s services, i.e., a covid test and health assessment. So feeling very ill, I agreed to personal pay and was immediately seen by a nurse and a doctor. Dr. Informed me my covid test was positive then checked my lungs and told me they were clear so no X ray, discussed my symptoms and vaccination status and prescribed Paxlovid. Paid $275 and left. Couple of days later got a... read more
Business response:
Hello Mr. Lupton, Thank you for taking the time to share your experience at VIK Complete Care at Lakeway. We appreciate your kind words about our courteous staff and prompt service. We understand your disappointment regarding your Medicare and BC BS insurances not covering the services you required on that day. We apologize for any inconvenience caused. Complete Care wants to permanently extend Medicare benefits to include Freestanding Emergency Centers. Our Medicare beneficiaries deserve equal access to high-quality eme... read more
I have nothing bad to say about them! Nurses and doctor were both caring and calming in a very stressful situation, very thankful for them in a time like this.
Business response:
Hello Mr. Hoeting, Thank you for taking the time to share your positive experience at VIK Complete Care at Lakeway. We greatly appreciate your kind words and are thrilled to hear that our nurses and doctor provided you with excellent care during a stressful situation. At VIK Complete Care, we strive to provide the best possible care and support to all of our patients, and we are glad that you felt cared for and comforted during your visit. Your gratitude means a lot to us. Please get well soon and thank you again.
Staff was especially friendly and helpful. Very cold in exam room but was given a warmed blanket which was wonderful! X rays taken quickly and doctor diagnosed issue. Referral given for surgeon specialist if eventually needed. Overall excellent experience.
Business response:
Hello Ms. Arroyo, Thank you for taking the time to leave such a positive review for VIK Complete Care at Lakeway. We are delighted to hear that our staff was friendly and helpful during your visit. We apologize for the cold temperature in the exam room, but we are glad to know that the warmed blanket provided some comfort. It's great to hear that the X-rays were taken quickly and that the doctor was able to diagnose the issue promptly. We always strive to provide excellent care and ensure that our patients receive appropr... read more
It was great everyone base me feee welcomed
Business response:
Hello Mr. Vanckhoven, Thank you for taking the time to leave such a positive review for VIK Complete Care at Lakeway! We are thrilled to hear that your experience with us was great and that you felt welcomed by our team. Providing exceptional care and making our customers feel valued is always our top priority. We look forward to serving you again in the future! Please take care.
Staff starting from the reception to the nurse to the doctors were so lovely and treated me so much care.They really helped me recover soon. Thanks to the entire VIK team!
Business response:
Hello. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that your experience at VIK Complete Care at Lakeway was phenomenal, and that our staff provided you with exceptional care and attention. Our team takes great pride in ensuring that every patient feels valued and well taken care of throughout their journey to recovery. At VIK Complete Care, we strive to offer top-notch medical services, and your positive feedback inspires us to continue providing the highest level of c... read more
Excelente servicio muchas gracias todos muy amables excelente trabajo gracias
Business response:
Hello Mr. Gracia-Osorio, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you were pleased with the service provided by VIK Complete Care at Lakeway. Our team is committed to delivering excellent work and ensuring a friendly experience for our valued customers like yourself. We appreciate your feedback and look forward to serving you again.
Great experience as always with Complete Care! The staff are always amazing! My son felt relaxed and comfortable during his stay even though he needed blood work performed. I highly recommend!
Business response:
Hello Mr. Esmay, Thank you for taking the time to share your positive experience at VIK Complete Care at Lakeway. We're delighted to hear that both you and your son felt relaxed and comfortable during his visit, especially during a procedure like blood work. At VIK Complete Care, providing exceptional care and ensuring our patients' comfort is our top priority. We're thrilled that our staff lived up to your expectations and made your son's stay a great experience. We truly appreciate your recommendation and hope to contin... read more
Terrific care!
Business response:
Hello Ms. Sullivan, Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had a terrific experience with us at VIK Complete Care at Lakeway. Your five-star rating means a lot to us, as we strive to provide top-notch care to all our customers. We are always here to help and open 24/7 for your convenience. Thanks again.
0 wait, staff was friendly and warm. And I was out of there with my prescription ready fill within 35 min.
Business response:
Hello Ms. Lopez, We're thrilled to hear that you had a great experience at VIK Complete Care at Lakeway and we appreciate your kind words. It's always our goal to make sure our patients receive the highest quality of care in a timely manner. Thank you for choosing us for your healthcare needs. We hope you feel much better very soon.
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 4.9 star rating with 1,505 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.