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VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
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The team was Prompt, professional, courteous & polite.
Business response:
Hello, Thank you for choosing VIK Complete Care at Lakeway and taking the time to share your positive experience with us. We appreciate your kind words about our team being prompt, professional, courteous, and polite. It was a pleasure serving you. Thank you once again for your review!
Doctors and nurse were really nice and helpful
Business response:
Hello, Thank you for taking the time to share your experience with us. We are thrilled to hear that our doctors and nurses provided you with excellent care during your visit. Our team at VIK Complete Care at Lakeway is dedicated to ensuring our patients receive the best possible service. We look forward to serving you in the future if the need arises.
Been there three different times and the service is outstanding.
Business response:
Hello Ms. Rudic, Thank you so much for taking the time to share your wonderful experience at VIK Complete Care at Lakeway! We are thrilled to hear that our service has consistently met your expectations during all three visits. Your kind words truly mean the world to us. We are dedicated to providing outstanding care and service to all our customers, and it is feedback like yours that motivates us to continue delivering the highest level of service. Thank you once again for choosing VIK Complete Care at Lakeway! We look fo... read more
Your all staff is absolutely top notch!!!! Keep doing what you’re doing!!!
Business response:
Hello Ms. Johnson, Thank you so much for taking the time to share your positive feedback about your experience at VIK Complete Care at Lakeway. We truly appreciate your kind words and are thrilled to hear that our staff met your expectations. We value your support and will continue to strive for excellence in providing top-notch care. We look forward to serving you again if you ever need us again. Please take care.
Treated promptly and well by all staff. Abby, Miriah, Dr. Roe, and Mario were great! In and out in less than an hour WITH X-rays. Thanks!
Business response:
Hello Jennifer, Thank you so much for taking the time to leave us a great review! We are thrilled to hear that you had a positive experience at VIK Complete Care at Lakeway. Your kind words about Abby, Miriah, Dr. Roe, and Mario will be passed along to them. We strive to provide prompt and efficient care to all of our patients, and we're glad that you were in and out in less than an hour, including X-rays. We appreciate your feedback and look forward to serving you again.
I was seen straight away by a very courteous staff, and after filling out paperwork was advised that my Medicare and BC BS insurances would not pay for today’s services, i.e., a covid test and health assessment. So feeling very ill, I agreed to personal pay and was immediately seen by a nurse and a doctor. Dr. Informed me my covid test was positive then checked my lungs and told me they were clear so no X ray, discussed my symptoms and vaccination status and prescribed Paxlovid. Paid $275 and left. Couple of days later got a... read more
Business response:
Hello Mr. Lupton, Thank you for taking the time to share your experience at VIK Complete Care at Lakeway. We appreciate your kind words about our courteous staff and prompt service. We understand your disappointment regarding your Medicare and BC BS insurances not covering the services you required on that day. We apologize for any inconvenience caused. Complete Care wants to permanently extend Medicare benefits to include Freestanding Emergency Centers. Our Medicare beneficiaries deserve equal access to high-quality eme... read more
I have nothing bad to say about them! Nurses and doctor were both caring and calming in a very stressful situation, very thankful for them in a time like this.
Business response:
Hello Mr. Hoeting, Thank you for taking the time to share your positive experience at VIK Complete Care at Lakeway. We greatly appreciate your kind words and are thrilled to hear that our nurses and doctor provided you with excellent care during a stressful situation. At VIK Complete Care, we strive to provide the best possible care and support to all of our patients, and we are glad that you felt cared for and comforted during your visit. Your gratitude means a lot to us. Please get well soon and thank you again.
Staff was especially friendly and helpful. Very cold in exam room but was given a warmed blanket which was wonderful! X rays taken quickly and doctor diagnosed issue. Referral given for surgeon specialist if eventually needed. Overall excellent experience.
Business response:
Hello Ms. Arroyo, Thank you for taking the time to leave such a positive review for VIK Complete Care at Lakeway. We are delighted to hear that our staff was friendly and helpful during your visit. We apologize for the cold temperature in the exam room, but we are glad to know that the warmed blanket provided some comfort. It's great to hear that the X-rays were taken quickly and that the doctor was able to diagnose the issue promptly. We always strive to provide excellent care and ensure that our patients receive appropr... read more
It was great everyone base me feee welcomed
Business response:
Hello Mr. Vanckhoven, Thank you for taking the time to leave such a positive review for VIK Complete Care at Lakeway! We are thrilled to hear that your experience with us was great and that you felt welcomed by our team. Providing exceptional care and making our customers feel valued is always our top priority. We look forward to serving you again in the future! Please take care.
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 5 star rating with 1,526 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.