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VIK Complete Care at Lakeway - Lakeway, TX

5.0
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About this business

VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more

Location details

1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States

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5.01,465 reviews
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Sally N.'s profile image
Sally N. 
on Birdeye

7 months ago

I appreciate the friendly and efficient way the care is handled. Fast, easy, but thorough. 

Business response:

Hello Ms. Naftzger, Thank you for taking the time to leave us a positive review! We are delighted to hear that you appreciate the friendly and efficient care we provide at VIK Complete Care at Lakeway. Our team strives to make your experience fast, easy, and thorough. Thank you once again for choosing VIK Complete Care at Lakeway.  

Andrew K.'s profile image
Andrew K. 
on Birdeye

7 months ago

Everything was smooth and efficient from intake to diagnosis to discharge. 

Business response:

Hello Mr. Kampen, Thank you so much for taking the time to share your experience with VIK Complete Care at Lakeway. Greetings to you and we greatly appreciate your kind words. We are thrilled to hear that your journey with us, from intake to diagnosis, and finally your discharge, was smooth and efficient. It is our top priority to provide exceptional care and ensure a seamless experience for all our customers. If you have any further feedback or suggestions for us, please feel free to reach out. We value your input and a... read more

Fate R.'s profile image
Fate R. 
on Birdeye

7 months ago

it was a great experience. 

Business response:

Hello, Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with VIK Complete Care at Lakeway. Your satisfaction is our top priority, and we appreciate your kind words. Thank you again.  

Kerry P.'s profile image
Kerry P. 
on Birdeye

8 months ago

The team was Prompt, professional, courteous & polite. 

Business response:

Hello, Thank you for choosing VIK Complete Care at Lakeway and taking the time to share your positive experience with us. We appreciate your kind words about our team being prompt, professional, courteous, and polite. It was a pleasure serving you. Thank you once again for your review!  

Padma M.'s profile image
Padma M. 
on Birdeye

8 months ago

Doctors and nurse were really nice and helpful 

Business response:

Hello, Thank you for taking the time to share your experience with us. We are thrilled to hear that our doctors and nurses provided you with excellent care during your visit. Our team at VIK Complete Care at Lakeway is dedicated to ensuring our patients receive the best possible service. We look forward to serving you in the future if the need arises.  

Claudia R.'s profile image
Claudia R. 
on Birdeye

8 months ago

Been there three different times and the service is outstanding. 

Business response:

Hello Ms. Rudic, Thank you so much for taking the time to share your wonderful experience at VIK Complete Care at Lakeway! We are thrilled to hear that our service has consistently met your expectations during all three visits. Your kind words truly mean the world to us. We are dedicated to providing outstanding care and service to all our customers, and it is feedback like yours that motivates us to continue delivering the highest level of service. Thank you once again for choosing VIK Complete Care at Lakeway! We look fo... read more

Zoe J.'s profile image
Zoe J. 
on Birdeye

8 months ago

Your all staff is absolutely top notch!!!! Keep doing what you’re doing!!! 

Business response:

Hello Ms. Johnson, Thank you so much for taking the time to share your positive feedback about your experience at VIK Complete Care at Lakeway. We truly appreciate your kind words and are thrilled to hear that our staff met your expectations. We value your support and will continue to strive for excellence in providing top-notch care. We look forward to serving you again if you ever need us again. Please take care.  

Jennifer K.'s profile image
Jennifer K. 
on Birdeye

8 months ago

Treated promptly and well by all staff. Abby, Miriah, Dr. Roe, and Mario were great! In and out in less than an hour WITH X-rays. Thanks! 

Business response:

Hello Jennifer, Thank you so much for taking the time to leave us a great review! We are thrilled to hear that you had a positive experience at VIK Complete Care at Lakeway. Your kind words about Abby, Miriah, Dr. Roe, and Mario will be passed along to them. We strive to provide prompt and efficient care to all of our patients, and we're glad that you were in and out in less than an hour, including X-rays. We appreciate your feedback and look forward to serving you again.  

Christopher L.'s profile image
Christopher L. 
on Birdeye

8 months ago

I was seen straight away by a very courteous staff, and after filling out paperwork was advised that my Medicare and BC BS insurances would not pay for today’s services, i.e., a covid test and health assessment. So feeling very ill, I agreed to personal pay and was immediately seen by a nurse and a doctor. Dr. Informed me my covid test was positive then checked my lungs and told me they were clear so no X ray, discussed my symptoms and vaccination status and prescribed Paxlovid. Paid $275 and left. Couple of days later got a... read more

Business response:

Hello Mr. Lupton, Thank you for taking the time to share your experience at VIK Complete Care at Lakeway. We appreciate your kind words about our courteous staff and prompt service. We understand your disappointment regarding your Medicare and BC BS insurances not covering the services you required on that day. We apologize for any inconvenience caused. Complete Care wants to permanently extend Medicare benefits to include Freestanding Emergency Centers. Our Medicare beneficiaries deserve equal access to high-quality eme... read more

Frequently asked questions about VIK Complete Care at Lakeway

How is VIK Complete Care at Lakeway rated?

VIK Complete Care at Lakeway has a 5 star rating with 1,465 reviews. 

When is VIK Complete Care at Lakeway open?

VIK Complete Care at Lakeway is open now. It is open 24/7. 

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