Vita Bella Pizza

Erik M. 

on Yelp

4 years ago

I ordered a pizza for pick up and placed it at 6:07. Said it would be ready at 6:40-6:50. I arrived at 6:40 and checked in. They said it would be a few minutes. At 6:57 the cashier called my phone when I was 5 feet away and said there was an issue and they haven't started my pizza. I asked for a refund and she said refunds will be processed at the end of the night and I'll get a credit in 3-4 days. Every other place will process a cancellation and provide a receipt. She said there systems don't adjust the wait times... read more

Erik M. 

on Yelp

4 years ago

I ordered a pizza for pick up and placed it at 6:07. Said it would be ready at 6:40-6:50. I arrived at 6:40 and checked in. They said it would be a few minutes. At 6:57 the cashier called my phone when I was 5 feet away and said there was an issue and they haven't started my pizza. I asked for a refund and she said refunds will be processed at the end of the night and I'll get a credit in 3-4 days. Every other place will process a cancellation and provide a receipt. She said there systems don't adjust the wait times... read more

Lo F. 

on Yelp

4 years ago

Ordered the chicken vesuvio. The potatoes were crunchy and the chicken was quite pink when cut into. The sauce was completely separated and everything was covered in lumps from the flour or cornstarch they use to thicken sauce. It was inedible. We tried to call right away, but no one was answering. And the chicken was definitely not sautéed as they claim it to be - the texture seemed overly processed. It was greasy too. 

Lo F. 

on Yelp

4 years ago

Ordered the chicken vesuvio. The potatoes were crunchy and the chicken was quite pink when cut into. The sauce was completely separated and everything was covered in lumps from the flour or cornstarch they use to thicken sauce. It was inedible. We tried to call right away, but no one was answering. And the chicken was definitely not sautéed as they claim it to be - the texture seemed overly processed. It was greasy too. 

Katherine E. 

on Yelp

4 years ago

Used to be our go to pizza for 10+ years. Unfortunately the service has gone down tremendously. Food is still good, however every time we order tirramisu it comes frozen... Seriously, every time... Then the past 3 orders : order one came 75 min past delivery time, order two wasn't ready for another 45 min after we were told to to pick up, order three 35 min past delivery time. I understand that maybe your short staffed, but if thats the case limit your orders. In my case though, I pre order every time online hours before ... read more

Katherine E. 

on Yelp

4 years ago

Used to be our go to pizza for 10+ years. Unfortunately the service has gone down tremendously. Food is still good, however every time we order tirramisu it comes frozen... Seriously, every time... Then the past 3 orders : order one came 75 min past delivery time, order two wasn't ready for another 45 min after we were told to to pick up, order three 35 min past delivery time. I understand that maybe your short staffed, but if thats the case limit your orders. In my case though, I pre order every time online hours before ... read more

Mel B. 

on Yelp

4 years ago

Ordered tonight at 6pm it said 2 hours for delivery which I understand being New Years Eve. After 2 hours and 20 minutes I called to check on it the woman who I yanked to said that it just left for delivery. 30 minutes later different woman called me to say they were out of Chicago style pizza so after almost 3 hours I got nothing but lied to and will never order there again. 

Mel B. 

on Yelp

4 years ago

Ordered tonight at 6pm it said 2 hours for delivery which I understand being New Years Eve. After 2 hours and 20 minutes I called to check on it the woman who I yanked to said that it just left for delivery. 30 minutes later different woman called me to say they were out of Chicago style pizza so after almost 3 hours I got nothing but lied to and will never order there again. 

Jessica N. 

on Yelp

4 years ago

I am so disappointed. I've loved them for so long but over the past year the service is absolutely horrible. The manger never solves any issues. Food is always super late, and cold. DO NOT RECOMMEND. You can go to rosatis down the street they're always amazingg