Vita Bella Pizza

Scott C. 

on Yelp

4 years ago

This place can NOT get an order correct!!! I don't have time to return and wait for the correct food to be prepared. Burnt pizzas, wrong toppings, missing side items, 2 hour waits, you name it. Not sure how they stay in business. Take a minute or two to train your employees. Never again for our family - order at your own risk who knows what you'll get. 

Scott C. 

on Yelp

4 years ago

This place can NOT get an order correct!!! I don't have time to return and wait for the correct food to be prepared. Burnt pizzas, wrong toppings, missing side items, 2 hour waits, you name it. Not sure how they stay in business. Take a minute or two to train your employees. Never again for our family - order at your own risk who knows what you'll get. 

Athena M. 

on Yelp

4 years ago

What I once thought was a great place to order from for the last 12 years I have now decided is NOT an honest franchise. Took out a double payment. Called a manager who could do nothing but advise me to wait and see if it drops off. Just to have to show up on Monday with proof they double charged. Spoke to owner "Rafa" he claims even though staff error entering a wrong zipcode I have no wait 7 days to see if bank to bank rectifies refund. How's that for customer service. No honor whatsoever. 

K S. 

on Yelp

4 years ago

In the 20 years I've lived in Plainfield we've ordered from VitaBella a good amount of times, a few times for my daughters' bday parties too. My girls & I decided we wanted "better quality" pizza for dinner last night so we ordered an 18" thin with half mushroom, an order of fries & poppers. The delivery window is usually up to an hour & a half but it was delivered in less than an hour by a super nice gal. That's where the positivity ends. The poppers were the best part of the order. The fries were soft & barely warm. The pi... read more

K S. 

on Yelp

4 years ago

In the 20 years I've lived in Plainfield we've ordered from VitaBella a good amount of times, a few times for my daughters' bday parties too. My girls & I decided we wanted "better quality" pizza for dinner last night so we ordered an 18" thin with half mushroom, an order of fries & poppers. The delivery window is usually up to an hour & a half but it was delivered in less than an hour by a super nice gal. That's where the positivity ends. The poppers were the best part of the order. The fries were soft & barely warm. The pi... read more

Erin A. 

on Yelp

4 years ago

This isn't the first time I've been disappointed with the quality of Vita Bella, but the service this time ended chances of renewal. We ordered a stuffed pizza w/several toppings. When it arrived it seemed gooey when cutting it.Upon tasting the dough was raw in places.After a call & being on hold for 12 mins. I was told after the manager spoke to the owner my option was to return the pizza for a fresh one. Literally leave the discarded pizza on the step. (Because they don't believe me?)I was told T"his couldn't happen beca... read more

Erin A. 

on Yelp

4 years ago

This isn't the first time I've been disappointed with the quality of Vita Bella, but the service this time ended chances of renewal. We ordered a stuffed pizza w/several toppings. When it arrived it seemed gooey when cutting it.Upon tasting the dough was raw in places.After a call & being on hold for 12 mins. I was told after the manager spoke to the owner my option was to return the pizza for a fresh one. Literally leave the discarded pizza on the step. (Because they don't believe me?)I was told T"his couldn't happen beca... read more

Cheyenne H. 

on Yelp

4 years ago

Would not recommend going here. When I came in to get my pizza the two girls and a man at the phone were not wearing masks and ignored me for 10 mins just talking. The man was even talking loudly how he was "doing" one of their phone girls. Unprofessional and unclean. Next time I'll just order somewhere else 

Deena M. 

on Yelp

4 years ago

Picked up a pizza for my mother a few days ago and received the wrong pizza. I talked to one of the managers Carlos. He was very unprofessional and didn't seem eager to fix the problem. He was also acting inappropriate towards one of the girls in the front. I usually love this place, but they have definitely gone down hill the last few years. They have a bunch of kids running the place!