Vita Bella Pizza

Tony C. 

on Yelp

4 years ago

I placed an online order for a pizza and appetizer on Friday May 28th at 4:00 P.M. (FYI - this wasn't my first order) I received notification thru Vita Bella's "Track your order" that it would be delivered between 5:00 and 5:10, which was fine. They usually arrive early. I waited until 5:25 P.M. to call Vita Bella and see what the delay was. After being on hold for 5 minutes I was told there was an issue and it should be ready soon, couldn't give me a time range. I then asked to talk to the manager and he finally explained ... read more

Tony C. 

on Yelp

4 years ago

I placed an online order for a pizza and appetizer on Friday May 28th at 4:00 P.M. (FYI - this wasn't my first order) I received notification thru Vita Bella's "Track your order" that it would be delivered between 5:00 and 5:10, which was fine. They usually arrive early. I waited until 5:25 P.M. to call Vita Bella and see what the delay was. After being on hold for 5 minutes I was told there was an issue and it should be ready soon, couldn't give me a time range. I then asked to talk to the manager and he finally explained ... read more

Kristen W. 

on Yelp

5 years ago

I REALLY don't want to give them a poor review because their food is fantastic, but they have some major staffing issues. Our last few orders have been extremely late and tonight's order never arrived. We actually had to drive to the store, which had a line wrapped around it with angry customers wondering where their orders are, only to find out that they could give us a little something for our trouble but that "something" was cold pizza. It was inedible and ended up in the trash. We will be seeking a refund in the morning ... read more

Kristen W. 

on Yelp

5 years ago

I REALLY don't want to give them a poor review because their food is fantastic, but they have some major staffing issues. Our last few orders have been extremely late and tonight's order never arrived. We actually had to drive to the store, which had a line wrapped around it with angry customers wondering where their orders are, only to find out that they could give us a little something for our trouble but that "something" was cold pizza. It was inedible and ended up in the trash. We will be seeking a refund in the morning ... read more

Scott C. 

on Yelp

5 years ago

This place can NOT get an order correct!!! I don't have time to return and wait for the correct food to be prepared. Burnt pizzas, wrong toppings, missing side items, 2 hour waits, you name it. Not sure how they stay in business. Take a minute or two to train your employees. Never again for our family - order at your own risk who knows what you'll get. 

Scott C. 

on Yelp

5 years ago

This place can NOT get an order correct!!! I don't have time to return and wait for the correct food to be prepared. Burnt pizzas, wrong toppings, missing side items, 2 hour waits, you name it. Not sure how they stay in business. Take a minute or two to train your employees. Never again for our family - order at your own risk who knows what you'll get. 

Athena M. 

on Yelp

5 years ago

What I once thought was a great place to order from for the last 12 years I have now decided is NOT an honest franchise. Took out a double payment. Called a manager who could do nothing but advise me to wait and see if it drops off. Just to have to show up on Monday with proof they double charged. Spoke to owner "Rafa" he claims even though staff error entering a wrong zipcode I have no wait 7 days to see if bank to bank rectifies refund. How's that for customer service. No honor whatsoever. 

K S. 

on Yelp

5 years ago

In the 20 years I've lived in Plainfield we've ordered from VitaBella a good amount of times, a few times for my daughters' bday parties too. My girls & I decided we wanted "better quality" pizza for dinner last night so we ordered an 18" thin with half mushroom, an order of fries & poppers. The delivery window is usually up to an hour & a half but it was delivered in less than an hour by a super nice gal. That's where the positivity ends. The poppers were the best part of the order. The fries were soft & barely warm. The pi... read more

K S. 

on Yelp

5 years ago

In the 20 years I've lived in Plainfield we've ordered from VitaBella a good amount of times, a few times for my daughters' bday parties too. My girls & I decided we wanted "better quality" pizza for dinner last night so we ordered an 18" thin with half mushroom, an order of fries & poppers. The delivery window is usually up to an hour & a half but it was delivered in less than an hour by a super nice gal. That's where the positivity ends. The poppers were the best part of the order. The fries were soft & barely warm. The pi... read more