Vita Bella Pizza

Joycelynn S. 

on Yelp

4 years ago

I have ordered from this restaurant for the past 7 years. Their service has always been stellar, their delivery timely and their product excellent. That is until today. I was trying to order delivery for another family for 6 o'clock and was inquiring about the # of people fed by each order. The person on the other line was getting annoyed and frustrated with my questions, but he answered them as best he could. While I appreciate his explanations, I found his tone and lectures about ordering a day in advance condescendin... read more

Acira T. 

on Yelp

4 years ago

I ordered my pizza at 4:44 on Wednesday, I got a used their pizza tracker and it was saying my pizza was done at 515 I left my house a few minutes after 515 to ensure my order was good to go. I arrived at the restaurant at 528. I was told it would be 20 minutes although annoyed I waited 20 minutes I then waited 30 and still nothing not even a smile. Asked for a refund because after waiting 30 minutes and watching kitchen staff screwing around and the order taker lick her nails and play with her hair... Pizza didn't sound ... read more

Acira T. 

on Yelp

4 years ago

I ordered my pizza at 4:44 on Wednesday, I got a used their pizza tracker and it was saying my pizza was done at 515 I left my house a few minutes after 515 to ensure my order was good to go. I arrived at the restaurant at 528. I was told it would be 20 minutes although annoyed I waited 20 minutes I then waited 30 and still nothing not even a smile. Asked for a refund because after waiting 30 minutes and watching kitchen staff screwing around and the order taker lick her nails and play with her hair... Pizza didn't sound ... read more

Mai N. 

on Yelp

4 years ago

Came with the family for pizza dinner, what a disaster!! The pizza was made totally wrong, so only half of us had a chance eat at first. The next pizza to 30 minutes to arrive. We never ate together. The manager (was really the pizza maker, no mgr on duty) offered a 15% discount and assured me that made everything ok. Total ! I'll NEVER come back again!! The "manager " was disrespectful and had no idea how to handle the situation. And the service was terrible!!! 

Mai N. 

on Yelp

4 years ago

Came with the family for pizza dinner, what a disaster!! The pizza was made totally wrong, so only half of us had a chance eat at first. The next pizza to 30 minutes to arrive. We never ate together. The manager (was really the pizza maker, no mgr on duty) offered a 15% discount and assured me that made everything ok. Total ! I'll NEVER come back again!! The "manager " was disrespectful and had no idea how to handle the situation. And the service was terrible!!! 

Tony C. 

on Yelp

4 years ago

I placed an online order for a pizza and appetizer on Friday May 28th at 4:00 P.M. (FYI - this wasn't my first order) I received notification thru Vita Bella's "Track your order" that it would be delivered between 5:00 and 5:10, which was fine. They usually arrive early. I waited until 5:25 P.M. to call Vita Bella and see what the delay was. After being on hold for 5 minutes I was told there was an issue and it should be ready soon, couldn't give me a time range. I then asked to talk to the manager and he finally explained ... read more

Tony C. 

on Yelp

4 years ago

I placed an online order for a pizza and appetizer on Friday May 28th at 4:00 P.M. (FYI - this wasn't my first order) I received notification thru Vita Bella's "Track your order" that it would be delivered between 5:00 and 5:10, which was fine. They usually arrive early. I waited until 5:25 P.M. to call Vita Bella and see what the delay was. After being on hold for 5 minutes I was told there was an issue and it should be ready soon, couldn't give me a time range. I then asked to talk to the manager and he finally explained ... read more

Kristen W. 

on Yelp

4 years ago

I REALLY don't want to give them a poor review because their food is fantastic, but they have some major staffing issues. Our last few orders have been extremely late and tonight's order never arrived. We actually had to drive to the store, which had a line wrapped around it with angry customers wondering where their orders are, only to find out that they could give us a little something for our trouble but that "something" was cold pizza. It was inedible and ended up in the trash. We will be seeking a refund in the morning ... read more

Kristen W. 

on Yelp

4 years ago

I REALLY don't want to give them a poor review because their food is fantastic, but they have some major staffing issues. Our last few orders have been extremely late and tonight's order never arrived. We actually had to drive to the store, which had a line wrapped around it with angry customers wondering where their orders are, only to find out that they could give us a little something for our trouble but that "something" was cold pizza. It was inedible and ended up in the trash. We will be seeking a refund in the morning ... read more