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Wallace Energy
- Heating & Air Conditioning/HVAC
- Middletown, NY
About this business
Location details
10 Sands Station Rd, Middletown, NY, 10940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Due to severe flooding my heat was out for 3 days. Once the water drained, Evan #705 came out and had my heat going very quickly. He also took the time to explain the mechanism and gave me a better understanding of what caused the problem and advice on precautions to take. Thanks Evan!
Business response:
Thank you for taking the time to leave us a positive rating, Bernadette. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Wallace Energy, and that we were able to meet all of your service needs! Best regards
Tony. #691 is the greatest. I had an emergency on a freezing night. He did a great job !
Business response:
Thank you for the positive feedback, Bernadette. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Wallace Energy - Middletown, NY.
Wallace Energy is charging $5.32 per gallon for oil on a price protected contract when everyone else is charging $3.68 - $3.89 a gallon. Not sure why that is or how they get away with it but they do. Do yourself a favor and get oil somewhere else!
Business response:
Jennifer- We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Wallace Energy - Middletown, NY remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Wallace Energy
Overpriced and unprofessional. Had multiple issues with them so I put my account on hold and they still sent me a $325 bill to renew my account. Needless to say, I am not going to renew with them. Ulster energy is $1.00 a gallon cheaper and they don’t charge you over $300 just to be their customer.
Business response:
Melissa -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Wallace Energy
And I am still on hold for all three lines we have called on. Someone call me or answer the phone at the call center. I would get a new call center since they are not doing their job.
Business response:
R Dz- We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.wallaceenergy.com/contact-wallace-energy/feedback and a manager will be in touch with you shortly. Regards, Wallace Energy
Had annual maintenance done last week. Turned on the heat zones today since it was 50 or so outside for the last few days and the one I asked to be checked did not heat up. I specifically requested the zone valve to be changed but today when I turned it on, the valve did not open. Needless to say if it was very cold out I would not have heat in that zone. Please change the zone valve. I paid for the service so just do it.
Business response:
R Dz- We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.wallaceenergy.com/contact-wallace-energy/feedback and a manager will be in touch with you shortly. Regards, Wallace Energy
Been on line now waiting for a CSR to pick up for over 45 minutes. Also also called from two other lines. Still no answer. What is the problem? And why can I not just submit a review without you needing info?
Business response:
R -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Wallace Energy
Been on hold for hours. My parents unit was serviced a week ago. This morning the unit began gushing water. There is no emergency number at Wallace and haven’t been able to speak to anyone at Wallace. Thankfully, the police came out to help turn it off. Here I am - still on hold. My parents are long time customers. Be aware - no emergency help.
This rating goes out to Mrs. Debora Stewart in customer service. She is one of those rare customer service reps that are mostly God send to various companies. She took care of my problems with a very big smile that I could almost see through the earpiece. Wallace Oil should take care of this gem of a employee. Mrs. Stewart, thank you so much for your help and caring. God bless you and yours.
Business response:
Thank you for taking the time to give your feedback. We really appreciate it. At We look forward to continuing to provide you with the best customer service and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm Regards, Wallace Energy - Middletown, NY.
Frequently asked questions about Wallace Energy
How is Wallace Energy rated?
Wallace Energy has a 3.5 star rating with 364 reviews.
When is Wallace Energy open?
Wallace Energy is closed now. It will open at 9:00 a.m.