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Wallace Energy
- Heating & Air Conditioning/HVAC
- Middletown, NY
About this business
Location details
10 Sands Station Rd, Middletown, NY, 10940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service via phone: 1st lady was lovely to talk with & patient In-person: tech was great, efficient & polite There seems to be some lack of communication between the main office, delivery & technicians...re: where the tank was & what it was used for. Overall, I was very satisfied...and can now get my laundry dried!
Business response:
Jennifer, Thank you for the positive and thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us to be your service provider! Best, Wallace Energy
The end result was fine. A couple of scheduling hiccups but every one cooperated and the job was done.
Business response:
Thanks for the positive rating Martin, and thank you for the feedback! It is our goal to provide total customer satisfaction. Thank you for choosing Wallace Energy.
The mechanic was very polite and explained everything to me. His work was neat and clean when he left
Business response:
Christian, We are delighted to hear that you are satisfied with our services and technicians! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Wallace Energy
Wallace has the best customer service by far. Always responsive the same day.
Business response:
Thank you so much for your kind words, RICHARD. We really appreciate you taking the time out to share your experience with us. Cheers, Wallace Energy
I cant believe how much I dislike this company. They have milked me out of so much more money than I ever thought I could pay for a heating and oil company. I learned a tough lesson dealing with this company and I will pass it on to whoever is reading this. you better monitor the crap out of your energy bill because any chance they have to sneakily increase your oil prices they will do it. Then I made the mistake of using their installation service to put in a new oil tank. They found all kinds of creative ways to over charg... read more
Business response:
Django We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.wallaceenergy.com/contact-wallace-energy/feedback and a manager will be in touch with you shortly. Regards, Wallace Energy
Late in the evening, on 12.25.24, the customer returned home and observed the boiler was off with no heat and no hot water. The customer checked the oil tank and noticed it was empty. In adherence to the contract, the customer promptly informed Wallace Energy to fulfill its part of the agreement to deliver oil. However, instead of fulfilling their obligation, Wallace Energy offered the customer the option to dispatch a technician for a service fee for diagnosis. This response not only failed to provide a solution but also ad... read more
Business response:
Alexandre We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.wallaceenergy.com/contact-wallace-energy/feedback and a manager will be in touch with you shortly. Regards, Wallace Energy
Was supposed to get an estimate for central air and never did
Travis C Tech #688 (forgot to add tech # on earlier review) (Wallace Energy); Have a service contract (Great Idea) with Wallace. Had a hot water issue and Travis responed after hours and got me back on line asap. Extremely professional, knowledgeable and personable. He provided superb customer service. Would request him every time. Wallace Energy is very responsive as well.
Travis (Wallace Energy); Have a service contract (Great Idea) with Wallace. Had a hot water issue and Travis responed after hours and got me back on line asap. Extremely professional, knowledgeable and personable. He provided superb customer service. Would request him every time. Wallace Energy is very responsive as well.
Frequently asked questions about Wallace Energy
How is Wallace Energy rated?
Wallace Energy has a 3.5 star rating with 364 reviews.
When is Wallace Energy open?
Wallace Energy is closed now. It will open at 9:00 a.m.