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Wallace Energy
- Heating & Air Conditioning/HVAC
- Middletown, NY
About this business
For over 85 years, Wallace Energy has been the name that our NY neighbors have trusted for heating oil, propane, AC, and other home services that are all designed to help you save on energy costs and provide total peace of mind. No matter what your home comfort needs are, you can count on us for fast, reliable service in any weather!
Location details
10 Sands Station Rd, Middletown, NY, 10940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service via phone: 1st lady was lovely to talk with & patient In-person: tech was great, efficient & polite There seems to be some lack of communication between the main office, delivery & technicians...re: where the tank was & what it was used for. Overall, I was very satisfied...and can now get my laundry dried!
The end result was fine. A couple of scheduling hiccups but every one cooperated and the job was done.
The mechanic was very polite and explained everything to me. His work was neat and clean when he left
Wallace has the best customer service by far. Always responsive the same day.
I cant believe how much I dislike this company. They have milked me out of so much more money than I ever thought I could pay for a heating and oil company. I learned a tough lesson dealing with this company and I will pass it on to whoever is reading this. you better monitor the crap out of your energy bill because any chance they have to sneakily increase your oil prices they will do it. Then I made the mistake of using their installation service to put in a new oil tank. They found all kinds of creative ways to over charg... read more
Late in the evening, on 12.25.24, the customer returned home and observed the boiler was off with no heat and no hot water. The customer checked the oil tank and noticed it was empty. In adherence to the contract, the customer promptly informed Wallace Energy to fulfill its part of the agreement to deliver oil. However, instead of fulfilling their obligation, Wallace Energy offered the customer the option to dispatch a technician for a service fee for diagnosis. This response not only failed to provide a solution but also ad... read more
Was supposed to get an estimate for central air and never did
Travis C Tech #688 (forgot to add tech # on earlier review) (Wallace Energy); Have a service contract (Great Idea) with Wallace. Had a hot water issue and Travis responed after hours and got me back on line asap. Extremely professional, knowledgeable and personable. He provided superb customer service. Would request him every time. Wallace Energy is very responsive as well.
Travis (Wallace Energy); Have a service contract (Great Idea) with Wallace. Had a hot water issue and Travis responed after hours and got me back on line asap. Extremely professional, knowledgeable and personable. He provided superb customer service. Would request him every time. Wallace Energy is very responsive as well.
Frequently asked questions about Wallace Energy
How is Wallace Energy rated?
Wallace Energy has a 3.5 star rating with 365 reviews.
When is Wallace Energy open?
Wallace Energy is closed now. It will open on Monday at 9:00 a.m.