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Wallace Energy
- Heating & Air Conditioning/HVAC
- Middletown, NY
About this business
For over 85 years, Wallace Energy has been the name that our NY neighbors have trusted for heating oil, propane, AC, and other home services that are all designed to help you save on energy costs and provide total peace of mind. No matter what your home comfort needs are, you can count on us for fast, reliable service in any weather!
Location details
10 Sands Station Rd, Middletown, NY, 10940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great job and excellent service technicians!
Business response:
Edward- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Wallace Energy. Best regards
Wallace never seizes to impress me. Their service and their technicians are excellent. I called on a sunday pm letting them know I had no heat in my second level and they send someone to diagnose the problem and they informed me why it could not be fixed at that time, then I received a call letting me know they will be back in the am to fix the problem. that is excellent customer service. Thank you!
Business response:
Yurcania –We’d like to sincerely thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Wallace Energy. Best regards
The technician was prompt and courteous. The repair was performed quickly and effectively.
Business response:
Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us. Best, Wallace Energy
The tech arrived early and knew how to fix the problem right away.
Business response:
Susanne ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Wallace Energy
The Technician was professional and knowledgeable to his work.
Business response:
Thank you so much for your kind words, Humphrey. We really appreciate you taking the time out to share your experience with us. Best, Wallace Energy
The technician was able to come earlier than expected and was able to diagnose and fix the issue quickly and even had the replacement part on his truck. This is the third time I've had Wallace service my system and they have been excellent every time.
Business response:
Bartholomew ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Wallace Energy
Customer service via phone: 1st lady was lovely to talk with & patient In-person: tech was great, efficient & polite There seems to be some lack of communication between the main office, delivery & technicians...re: where the tank was & what it was used for. Overall, I was very satisfied...and can now get my laundry dried!
Business response:
Jennifer, Thank you for the positive and thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us to be your service provider! Best, Wallace Energy
The end result was fine. A couple of scheduling hiccups but every one cooperated and the job was done.
Business response:
Thanks for the positive rating Martin, and thank you for the feedback! It is our goal to provide total customer satisfaction. Thank you for choosing Wallace Energy.
The mechanic was very polite and explained everything to me. His work was neat and clean when he left
Business response:
Christian, We are delighted to hear that you are satisfied with our services and technicians! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Wallace Energy
Frequently asked questions about Wallace Energy
How is Wallace Energy rated?
Wallace Energy has a 4.8 star rating with 214 reviews.
When is Wallace Energy open?
Wallace Energy is open now. It will close at 6:00 p.m.