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WellNow Urgent Care
- Urgent Care
- Albany, NY
About this business
Location details
1438 Western Ave, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
The staff is not personable. It is poorly staffed with just one PA. for an urgent care. When checking in the staff tries its best to discourage patients from checking. The very first thing out of the staff's mouth is " if your checking in there are x amount of people ahead of you and it will be x amount of hours wait. It is very sad how people are treated when trying to be seen. NO RESPECT! There is a women that keep coming out for the back wearing the same blue gloves who is NASTY to everyone she talks to.
Came in today to get an X-ray for a possible broken foot because the automated message says they always have an X-ray tech there. Well, the X-ray tech apparently roams (mention that on your automated message). The receptionist wasn't the most pleasant person at all. Maybe because she doesn't like working Sundays and was already swamped....get another job. Asked if I could pay my copay after service because I wasn't going to sit there for 5 hours waiting for a tech who according to your automated message is "always on site". ... read more
Business response:
Hi William. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
After leaving a 5 star review last year as to the care I received it is sad that I must make another review. From that visit I received a bill which I paid. Only to find out my insurance company also paid. I called and was told a check would be sent out. Month later same. Another month same. Here we are in 2023 and nothing yet. I now can't even contact them through the number for billing. No answer. I have no idea how I will get my money if ever. Don't paid your bill people until you are sure your insurance company didn't. T... read more
Business response:
Hi Donna. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include the patient's full name, the date and location of your visit, and the best way to contact you.
I was slandered to a potential employer by the Wellnow staff. They did not communicate to me how I could receive my work physical. They were happy to take my money for the physical, as I do not have health insurance, but would not give me a paper copy of the physical form until after I returned several times. They called the employer and slandered me and used harassment tactics. I am a poor woman trying to improve her life. They took my only opportunity away. I have lost any hope for my life.
Don't waste your time. Very inefficiently run, which means hours of wait and you still might not see a doctor.
Business response:
Hi Generic. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
2 1/2 hours and still waiting. if I didn't already pay my copay I would've left. That is way too long for any appointment anywhere! I'm glad I'm not dying. I don't think they would notice. They should change their name to Well Way Later if ever!
Business response:
Hi Tracey. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
Unpleasant experience! I went in this morning with a bad ear infection. Arrived around 8:10 a.m. I was seen right away. Young black lady by the name of Shayla walked in and her 1st words were, "take your jacket off!" So I did. She had the machine taking my blood pressure that was very tight. I had issues before with this machine at the last appointment I had. She said it didn't work, took a strep swab and left. She came back and said she had to redo the blood pressure machine, and I explained to her that I did not want to do... read more
I went in 1.5 weeks ago with symptoms of Lyme disease. FINALLY, today, I was able to get the results after about an hour+ on hold spread over two days. At the time of the visit, I specifically asked that results be sent to my GP. They weren't. When I asked again today, I was told they needed his fax number. Person refused to look it up from info I had in hand; I was not about to go thru the whole on-hold routine -- AGAIN -- to do HER job. INCOMPETENT office staff!!!!!
I tried making an appointment to be seen but they couldn't see me on the same day so I tried to call them. At first I got the 'virtual assistant' that probably couldn't understand me because I have a sore throat that feels on fire. I was put on hold. And on hold. And on hold. When someone is sick they are hurting, can't think as clearly, longing for 'HELP' 'NOW', not tomorrow. I was on hold for almost ten minutes. My first experience is that I can't even talk to a human and I'm hurting - I'm not a robot so don't really wa... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 1,128 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.