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WellNow Urgent Care
- Urgent Care
- Albany, NY
About this business
Location details
1438 Western Ave, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
My wife had an appointment, one person ahead of her. She was brought into a room, only a blood pressure check, she had a serious hacking cough. No temp taken. Almost 2 hours to see a Dr. who orders the temperature taken and a chest xray. We left with a prescription. I am listed on all her medical records, and was present during the whole time but they would not give me a copy of her report to bring to our primary. I asked the primary to get a copy for her follow up visit. They said they would try but have a difficult time ge... read more
Business response:
We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
Listen to the reviews, they are scammy and try to take advantage of sick college kids
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
Made an appointment for 12:35. My phone said I was number 1 in line. I was number 2 to go into an an exam room. Ok, great! Sat in exam room for 10 minutes when a nurse arrived to take vitals. Still great! Now it's been an hour since seeing the nurse. Another hour. Hey doctor arrived to give me a script for antibiotics, prednisone and prescription cough medicine. I think the prednisone is overkill but.....
Business response:
Hey Karen, we’re sorry for any delay you experienced. Our team is working hard to get every patient seen as quickly as possible. If you’d like to share more, feel free to email us at wecare@wellnow.com. -The Customer Service Team
Horrible customer service they will take appointments and then refuse you or lock the door. Then they will also say no walk-ins when you try to come the next day. DO NOT GO HERE. The woman at the front desk is very very rude. They will waste your time days in a row. The one in Latham is way better customer service.
Business response:
Hi Annej, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.
Refused to see me until I could provide my card number when I've been a patient there before. Made me wait 38 minutes in a lobby chair with a neck injury! If you don't have electronics or smart devices they don't know how to do their jobs to register you. No common sense here! The Troylet location! The birds that work there all gathered together in the back to talk about the patients waiting to be helped.
Business response:
Hi Nic, thank you for sharing your concerns. We’d like to look into this for you. Please email us at wecare@wellnow.com with the patient’s full name, visit date, and your preferred contact method.
TERRIBLE! T I went to this Urgent Care because I need a x-Ray of a rib injury. My first question to the front desk was exactly that.. Will I be able to get an x-Ray, which she replied yes we have a technician here. Two hours and a half waiting to see a doctor, I checked in to see how long more of waiting which they refused to answer, I asked if they could x-ray me as I was having trouble breathing, seating or laying down. The clinic was closing and then I find out that the technician had left. I was never able to see the do... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Terrible business and very poor customer service! They did not bill my insurance in a timely manner (over 2 years) and are now billing me for the visit because my insurance does not lawfully have to pay at this point. They are texting me at all times of the day! Almost impossible to speak to anyone in person.
wish I could give zero stars. the staff seemed nice. took my daughter in for a possible broken arm. Part of signing in was running my insurance and me paying the co-pay (they don't actually process money there, they send a link for you to pay on your phone... should have been red flag number one). They took her back and did X-rays... then they came and said their machine was too big to do X-rays on a child... AFTER they did the X-ray (red flag #2). They sent us to another place and would not charge us. Then, we got a bill al... read more
Business response:
Hi Tammy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I had to wait an awful long time to get antibiotics for an abscess I was suffering which was just enough for a relatively lousy experience but that was not what really bothered me. What really bothered me was the fact that at 8:00 pm (after normal business hours), I get a text and an email about how my payment for $315.00 was scheduled for 5 days from now. Now, I didn't authorize this wretched company to charge my bank. They told me that the bill was covered by my insurance. So why, 3 months later, do they inform me tha... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 1,128 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.