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WellNow Urgent Care
- Urgent Care
- Albany, NY
About this business
Location details
1438 Western Ave, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
You will wait 1.5 hours after your appointment time to be seen. I checked in 20 minutes before my appointment time and after waiting 1 hour, they cancelled my appointment. WHILE I WAS SITTING IN THE WAITING ROOM.
Business response:
We understand long wait times can be frustrating, Alicia, and we appreciate you sharing your feedback. Providing prompt urgent care services is a priority for us, and we want to make sure your concerns are addressed. Please email your visit details (full name, date of birth, location, and date visited) to wecare@wellnow.com so we can review your concerns and follow up with you.
This was the second urgent care clinic my daughter saw within a span of a few days. On the plus side, this clinic at least cultured her strep test when it showed negative on the rapid strep (the first place she visited didn't bother to culture it). But, the doctor she saw failed to enter a prescription into her chart for rx lidocaine gel, even though she said she was going to. The front office was useless in escalating the issue. My daughter had to track down this physician at another WellNow clinic and leave messages f... read more
Business response:
Hi, Sharon. Thank you for bringing your concerns to our attention. We appreciate you sharing both your experience and your feedback. We'd like the opportunity to look into what happened during your visit. When you have a moment, please email us at wecare@wellnow.com with the patient's full name, date of birth, visit date, and the WellNow location you visited, so we can review your concerns and follow up with you.
I came in on a Sinday about a year ago after a tick byte. I knew it was tick since had been bitten before. I needed a prescription for the specific antibiotic for tick bites. They overcharged me $5 over my Written copay on card.. The person who saw me eventually was a male maybe PA or just RN.. He was cavalier, dismissive, and REFUSED to write a prescription... Instead, someone just handed me ONE pill and insisted i swallow it right there... I called my GP next day. He pres ribes the full course of antibiotic. As he had do... read more
Business response:
We’re disappointed to hear this was your experience, Rachel. Providing high-quality medical services and transparent billing is a top priority for our team When you have a moment, please reach out to wecare@wellnow.com with your name, date of birth, visit date, and location so we can assist.
My experience with their billing system was extremely frustrating and poorly coordinated. My statements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their au... read more
Business response:
Hi, Sierra. We understand billing issues can be frustrating and want to make this right. Please email us at billing@wellnow.com with your name, date of birth, visit date, and location so we can help.
I went in with bad toothache and I was basically denied service. I was seen by a tele-med third party service, I wasn't made aware of the qualifications of the provider. I wasn't not given any meds, and I was told to call my dentist. This happened on a Sunday (yesterday).
Business response:
Your experience matters to us, Ahmad. If there’s anything we can do to help, please don’t hesitate to email us at wecare@wellnow.com!
Terrible customer service (repeats the same thing over and over without giving you an answer) not sure they know the answers to any questions, just reading off of a script. Payment was taken out of my debit card without notice and my insurance company paid the bill as well so I was charged twice and no one can let me know when I will receive my refund. I have been told to call back in several days and I have called back 3 times over a 2 month span and still no answers as to when I will receive my refund. Make sure you are... read more
Business response:
We're sorry to hear about your experience and want to look into this for you. Please reach out to us at billing@wellnow.com so we can sort this out.
this building needs to be seized and shut down. absolute trash. the nurses are in the back online shopping on SHEIN & watching YouTube. not to mention they only have ONE doctor in a whole building with dozens of people. staff is dumb and fat and nasty. nothing "urgent" about this place. burn it to the ground!!!
Business response:
Hi Isaac, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Avoid if at all humanly possible. Like others who have reviewed here, I found that their supposed "appointment scheduling" is a joke. You arrive on time, are told you are number 1 in line, then wait more than an hour to be taken back. Meanwhile none of the people who went in before you have come out so it's clear that they are all just sitting in exam rooms. As I was leaving (without having been seen), I could hear a crying child in the back who must have been in there for over an hour since I never saw them in the waiting ... read more
Business response:
Hi Lisa, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I recently visited WellNow Urgent Care and was extremely disappointed with the service I received. Despite testing positive for COVID at the clinic as well as twice with over-the-counter tests prior to my visit and then explaining my urgent need for Paxlovid--based on a previous positive experience with the medication--I was denied a prescription without a clear or rational explanation. I shared my medical history, including a prior COVID infection where Paxlovid helped me recover quickly. I also explained that I was visiti... read more
Business response:
Hi S G, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 1,199 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.