WellNow Urgent Care

4.1

Urgent Care
Albany, NY

About this business

Healthcare Urgent Care

Location details

1438 Western Ave, Albany, NY, 12203, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:30 p.m.
Tue	08:00 a.m. to 7:30 p.m.
Wed	08:00 a.m. to 7:30 p.m.
Thu	08:00 a.m. to 7:30 p.m.
Fri	08:00 a.m. to 7:30 p.m.
Sat	08:00 a.m. to 7:30 p.m.
Sun	08:00 a.m. to 7:30 p.m.

4.11,173 reviews

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Michele A.

a year ago

Terrible business and very poor customer service! They did not bill my insurance in a timely manner (over 2 years) and are now billing me for the visit because my insurance does not lawfully have to pay at this point. They are texting me at all times of the day! Almost impossible to speak to anyone in person.

Tammy W.

a year ago

wish I could give zero stars. the staff seemed nice. took my daughter in for a possible broken arm. Part of signing in was running my insurance and me paying the co-pay (they don't actually process money there, they send a link for you to pay on your phone... should have been red flag number one). They took her back and did X-rays... then they came and said their machine was too big to do X-rays on a child... AFTER they did the X-ray (red flag #2). They sent us to another place and would not charge us. Then, we got a bill al... read more

Business response:

Hi Tammy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Derek C.

a year ago

I had to wait an awful long time to get antibiotics for an abscess I was suffering which was just enough for a relatively lousy experience but that was not what really bothered me. What really bothered me was the fact that at 8:00 pm (after normal business hours), I get a text and an email about how my payment for $315.00 was scheduled for 5 days from now. Now, I didn't authorize this wretched company to charge my bank. They told me that the bill was covered by my insurance. So why, 3 months later, do they inform me tha... read more

Mark K.

a year ago

Terrible business. I have been waiting for a $100 refund for almost 3 months because the did not accept my AARP United Healthcare insurance, only to find out the procedure was covered and they should have filed a a claim with United Healthcare. They forced us to pay full price and now will not refund the difference. They are liars.

Business response:

Hi Mark. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Stephanie W.

a year ago

Awful! Would give a zero, like the non-existent customer service I received. Ridiculous hold times (called 3xs over 40 min wait) & no one answers the phone. The automated service is only useful to make a payment. Tried 716-699-9032, 1-888-430-5870 & online. Shame on you Wellnow

Business response:

Hi Stephanie. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Frank R.

a year ago

One of the worst customer service experiences I have ever had. Their billing department requires a minimum of 60 minutes on hold time before reaching someone to speak with. Their billing tactics are deplorable. The representative I finally got through to had a rooster crowing in the background, requiring that she repeatedly mute her phone. What a joke of an operation. Find a different urgent care facility at all costs.

Business response:

Hi Frank. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Devine C.

a year ago

I had the same experience as other people when using a credit card to pay a co-pay and they charge the remaining balance to my card a month later. IT was for a visit for my son and I used my card. I called my insurance company and they paid the bill a week ago and they STILL charged my card. When I call, it is of course a call center so I it is useless. They didn't even see my charge yet so the representative told me I should dispute the charge with my bank and if that doesn't work then as soon as my charge shows up they... read more

Business response:

Hi Devine. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Nicole R.

a year ago

Can I give a 0? Please avoid this abomination. My husband and I visited on separate occasions. My husband is under my insurance. This joke of a company charged both my husbands accou t and mine (that's a hippa violation) to my card. Legally they can only charge mine. He is a seperate account. So when the insurance (which was not ran yet) finally went through we owed nothing! Oh did I Mention that if you leave a card on your account which I normally do not do, they can automatically charge your card the minute you have a bill... read more

Business response:

Hi Nicole. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Peter G.

a year ago

Booked a 6:30. Got a message at 5:10 saying, "You are now 3 in line. Please head to Albany and let us know when you are here by texting "A". Reply STOP to stop." I was confused so I called in and they said I can come in early if I want. I arrived at 5:20 but wasn't seen by the PA until 7:40. I have a feeling i didn't save any time coming in early vs my scheduled 6:30 time. Frustrating they have a such a fancy self scheduling service online but still make you wait hours inside the waiting room. The website count... read more