WellNow Urgent Care

Hanthi A. 

on Yelp

a year ago

Have multiple cat bites (deep and bleeding). Called them before going; after a few minutes wait of automatic answer, the person on the line is not the one in the western ave clinic (the contact # is western ave clinic number). The person told me that the clinic open until 8pm. I arrived around 7:25pm, but the counter asked me what for, and then told me either to come back tomorrow or go virtual chat with the doctor. What is the point of going to the urgent care to get the treatment of my bleeding hand? 

Joe I. 

on Yelp

a year ago

My wife had an appointment, one person ahead of her. She was brought into a room, only a blood pressure check, she had a serious hacking cough. No temp taken. Almost 2 hours to see a Dr. who orders the temperature taken and a chest xray. We left with a prescription. I am listed on all her medical records, and was present during the whole time but they would not give me a copy of her report to bring to our primary. I asked the primary to get a copy for her follow up visit. They said they would try but have a difficult time ge... read more

Aidan O. 

on Yelp

a year ago

Listen to the reviews, they are scammy and try to take advantage of sick college kids 

Karen A. 

on Yelp

a year ago

Made an appointment for 12:35. My phone said I was number 1 in line. I was number 2 to go into an an exam room. Ok, great! Sat in exam room for 10 minutes when a nurse arrived to take vitals. Still great! Now it's been an hour since seeing the nurse. Another hour. Hey doctor arrived to give me a script for antibiotics, prednisone and prescription cough medicine. I think the prednisone is overkill but..... 

Annej F. 

on Yelp

a year ago

Horrible customer service they will take appointments and then refuse you or lock the door. Then they will also say no walk-ins when you try to come the next day. DO NOT GO HERE. The woman at the front desk is very very rude. They will waste your time days in a row. The one in Latham is way better customer service. 

Nic J. 

on Yelp

a year ago

Refused to see me until I could provide my card number when I've been a patient there before. Made me wait 38 minutes in a lobby chair with a neck injury! If you don't have electronics or smart devices they don't know how to do their jobs to register you. No common sense here! The Troylet location! The birds that work there all gathered together in the back to talk about the patients waiting to be helped. 

Camila P. 

on Yelp

a year ago

TERRIBLE! T I went to this Urgent Care because I need a x-Ray of a rib injury. My first question to the front desk was exactly that.. Will I be able to get an x-Ray, which she replied yes we have a technician here. Two hours and a half waiting to see a doctor, I checked in to see how long more of waiting which they refused to answer, I asked if they could x-ray me as I was having trouble breathing, seating or laying down. The clinic was closing and then I find out that the technician had left. I was never able to see the do... read more

Michele A. 

on Yelp

a year ago

Terrible business and very poor customer service! They did not bill my insurance in a timely manner (over 2 years) and are now billing me for the visit because my insurance does not lawfully have to pay at this point. They are texting me at all times of the day! Almost impossible to speak to anyone in person. 

Tammy W. 

on Yelp

a year ago

wish I could give zero stars. the staff seemed nice. took my daughter in for a possible broken arm. Part of signing in was running my insurance and me paying the co-pay (they don't actually process money there, they send a link for you to pay on your phone... should have been red flag number one). They took her back and did X-rays... then they came and said their machine was too big to do X-rays on a child... AFTER they did the X-ray (red flag #2). They sent us to another place and would not charge us. Then, we got a bill al... read more