WellNow Urgent Care

4.1

Urgent Care
Albany, NY

About this business

Healthcare Urgent Care

Location details

1438 Western Ave, Albany, NY, 12203, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:30 p.m.
Tue	08:00 a.m. to 7:30 p.m.
Wed	08:00 a.m. to 7:30 p.m.
Thu	08:00 a.m. to 7:30 p.m.
Fri	08:00 a.m. to 7:30 p.m.
Sat	08:00 a.m. to 7:30 p.m.
Sun	08:00 a.m. to 7:30 p.m.

4.11,128 reviews

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Mark K.

a year ago

Terrible business. I have been waiting for a $100 refund for almost 3 months because the did not accept my AARP United Healthcare insurance, only to find out the procedure was covered and they should have filed a a claim with United Healthcare. They forced us to pay full price and now will not refund the difference. They are liars.

Business response:

Hi Mark. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Stephanie W.

a year ago

Awful! Would give a zero, like the non-existent customer service I received. Ridiculous hold times (called 3xs over 40 min wait) & no one answers the phone. The automated service is only useful to make a payment. Tried 716-699-9032, 1-888-430-5870 & online. Shame on you Wellnow

Business response:

Hi Stephanie. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Frank R.

a year ago

One of the worst customer service experiences I have ever had. Their billing department requires a minimum of 60 minutes on hold time before reaching someone to speak with. Their billing tactics are deplorable. The representative I finally got through to had a rooster crowing in the background, requiring that she repeatedly mute her phone. What a joke of an operation. Find a different urgent care facility at all costs.

Business response:

Hi Frank. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Devine C.

a year ago

I had the same experience as other people when using a credit card to pay a co-pay and they charge the remaining balance to my card a month later. IT was for a visit for my son and I used my card. I called my insurance company and they paid the bill a week ago and they STILL charged my card. When I call, it is of course a call center so I it is useless. They didn't even see my charge yet so the representative told me I should dispute the charge with my bank and if that doesn't work then as soon as my charge shows up they... read more

Business response:

Hi Devine. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Nicole R.

a year ago

Can I give a 0? Please avoid this abomination. My husband and I visited on separate occasions. My husband is under my insurance. This joke of a company charged both my husbands accou t and mine (that's a hippa violation) to my card. Legally they can only charge mine. He is a seperate account. So when the insurance (which was not ran yet) finally went through we owed nothing! Oh did I Mention that if you leave a card on your account which I normally do not do, they can automatically charge your card the minute you have a bill... read more

Business response:

Hi Nicole. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Peter G.

a year ago

Booked a 6:30. Got a message at 5:10 saying, "You are now 3 in line. Please head to Albany and let us know when you are here by texting "A". Reply STOP to stop." I was confused so I called in and they said I can come in early if I want. I arrived at 5:20 but wasn't seen by the PA until 7:40. I have a feeling i didn't save any time coming in early vs my scheduled 6:30 time. Frustrating they have a such a fancy self scheduling service online but still make you wait hours inside the waiting room. The website count... read more

Jon S.

a year ago

I brought my daughter here for an earache. The front desk was less than welcoming and all of them pointed to self check-in. My daughter suffers from anxiety and has a support dog and they refused to let us bring our little dog in. This only made things worse. Then right before we were directed to go back to an exam room the clerk told us the insurance card didn't go through. The nurse and PA were professional and appropriate but the front of the house needs a makeover of staff!

Business response:

Hi Jon. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Katie M.

a year ago

Wish I'd looked at this prior to an appointment. I've always had a great experience at the now closed Troy location. My appt was at 10:20 I got seen for BP and strep swab at 12:07. It's now 1:16 and no one has come back to see me. I'm exhausted hungry feel like crap hence why I'm here I just want some antibiotics to heal. Never coming back infuriating.

Business response:

Hi Katie. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Barbara V.

a year ago

The people who work there are fine but my son was there for more than 2 hours because apparently there was only 1 PA on. Wait times there are ridiculous regardless of how many patients are in front of you. We couldn't even pick of his meds because by the time he was done the pharmacy was closed. Very frustrating.

Business response:

Hi Barbara. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.