WellNow Urgent Care

Nic J. 

on Yelp

11 months ago

Refused to see me until I could provide my card number when I've been a patient there before. Made me wait 38 minutes in a lobby chair with a neck injury! If you don't have electronics or smart devices they don't know how to do their jobs to register you. No common sense here! The Troylet location! The birds that work there all gathered together in the back to talk about the patients waiting to be helped. 

Camila P. 

on Yelp

a year ago

TERRIBLE! T I went to this Urgent Care because I need a x-Ray of a rib injury. My first question to the front desk was exactly that.. Will I be able to get an x-Ray, which she replied yes we have a technician here. Two hours and a half waiting to see a doctor, I checked in to see how long more of waiting which they refused to answer, I asked if they could x-ray me as I was having trouble breathing, seating or laying down. The clinic was closing and then I find out that the technician had left. I was never able to see the do... read more

Michele A. 

on Yelp

a year ago

Terrible business and very poor customer service! They did not bill my insurance in a timely manner (over 2 years) and are now billing me for the visit because my insurance does not lawfully have to pay at this point. They are texting me at all times of the day! Almost impossible to speak to anyone in person. 

Tammy W. 

on Yelp

a year ago

wish I could give zero stars. the staff seemed nice. took my daughter in for a possible broken arm. Part of signing in was running my insurance and me paying the co-pay (they don't actually process money there, they send a link for you to pay on your phone... should have been red flag number one). They took her back and did X-rays... then they came and said their machine was too big to do X-rays on a child... AFTER they did the X-ray (red flag #2). They sent us to another place and would not charge us. Then, we got a bill al... read more

Derek C. 

on Yelp

a year ago

I had to wait an awful long time to get antibiotics for an abscess I was suffering which was just enough for a relatively lousy experience but that was not what really bothered me. What really bothered me was the fact that at 8:00 pm (after normal business hours), I get a text and an email about how my payment for $315.00 was scheduled for 5 days from now. Now, I didn't authorize this wretched company to charge my bank. They told me that the bill was covered by my insurance. So why, 3 months later, do they inform me tha... read more

Mark K. 

on Yelp

a year ago

Terrible business. I have been waiting for a $100 refund for almost 3 months because the did not accept my AARP United Healthcare insurance, only to find out the procedure was covered and they should have filed a a claim with United Healthcare. They forced us to pay full price and now will not refund the difference. They are liars. 

Stephanie W. 

on Yelp

a year ago

Awful! Would give a zero, like the non-existent customer service I received. Ridiculous hold times (called 3xs over 40 min wait) & no one answers the phone. The automated service is only useful to make a payment. Tried 716-699-9032, 1-888-430-5870 & online. Shame on you Wellnow 

Frank R. 

on Yelp

a year ago

One of the worst customer service experiences I have ever had. Their billing department requires a minimum of 60 minutes on hold time before reaching someone to speak with. Their billing tactics are deplorable. The representative I finally got through to had a rooster crowing in the background, requiring that she repeatedly mute her phone. What a joke of an operation. Find a different urgent care facility at all costs. 

Devine C. 

on Yelp

a year ago

I had the same experience as other people when using a credit card to pay a co-pay and they charge the remaining balance to my card a month later. IT was for a visit for my son and I used my card. I called my insurance company and they paid the bill a week ago and they STILL charged my card. When I call, it is of course a call center so I it is useless. They didn't even see my charge yet so the representative told me I should dispute the charge with my bank and if that doesn't work then as soon as my charge shows up they... read more