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West Hills Animal Hospital
- Veterinarians
- West Hills, CA
About this business
Location details
6402 Platt Avenue, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Response from them was vets can be expensive ! Yet I found vet within 2 miles that charged $40 for ear treatment Not $300 Followup is $15 Not $100 Guess that vet drives a Chevy-not a Mercedes
Business response:
Hi Erik, thank you for your feedback. We understand veterinary care can be costly, but we are confident that your pet will receive the best possible treatment using the most advanced technology from one of our knowledgeable and qualified doctors. We are also very passionate about preventative care, which is why we developed our wellness plans, which are not insurance, but actually bundled care packages to offer a year's worth of both necessary and preventative treatment for your furry friend with the benefit of spreading ou... read more
If I could give this place a negative review I would. Horrible place that isn't a "hospital" at all- their name is as misleading as their shady vet practices. They more than overcharge- they lie to you and inflate prices to squeeze money- they don't actually care about your pet at all. They tried to charge 800 dollars for a double ear infection. Seriously?! Oh and when my dog was a puppy and had parvo - the vet wasn't able to diagnosis it for 5 days - but managed to charge us almost 1000 dollars while "figuring it out" and t... read more
Business response:
Thank you for your feedback, Tabatha. We apologize for your negative experience with our hospital. It is never our intention, nor have we ever lied, to inflate prices or overcharge our client. Responsible veterinary care can be costly, but we are confident that your pet is receiving the best possible treatment while in our care. We are thorough in our testing to eliminate other possibilities, as many times symptoms overlap with different causes. We apologize if this was miscommunicated at all to you during your time here. In... read more
The worst Veterinary Hospital I have ever been to. Rude, seemingly uncaring staff, super expensive and seem to care more about selling you Heartworm Medication and testing, Flea & Tick medication etc. then they care about your pet. You pay for an exam and the exam is brief and tells you virtually nothing, you have to get blood work for that. That of course is more money, a lot more. That is what they care about. The young Doctor there (Dr. Hangst) seems quite nice but the other 2 seem jaded and are crabby. They know nothin... read more
Appointment was well over 400$ solely to remove a thorn from under our dogs skin. It took a whopping ten minutes of time and that includes waiting. We had to talk them down to $350. They line by line itemized every cost like its a hospital, even charging for the room. Then they said the follow up visit was free, but after the appointment gave us a bill anyway. (my fault for not making them put it in writing or recording them saying it I guess). We asked about having his vaccinations done (what he would need) and they trie... read more
These people are slower than molasses here. Appointment was at 4pm. Vet didn't come in until 4:58pm. What's the point of an appointment if they're going to come in an hour later?? They can't find out what is wrong with my dog (1yr old) or what fungus she has. Just completely annoyed we have to go back every 2 weeks and deal with the same waiting problem and keep paying because they can't find out what's wrong.
My dog, a patient at West Hills Animal Hospital for over a year, injured her foot in an accident. For her follow up visit, they charged me twice what the emergency veterinarian had charged for her initial visit. I was shocked. The bandage they applied, which I paid an additional $45 for, was unraveling and falling off by the time I got my dog home. They did not bother to clean the wound or use any antiseptic, which resulted in an awful infection. When I called to complain, the person I spoke to on the phone was snarky and ru... read more
Taking my dog here was like taking my car to the dealership for service. They took my dog to the back room, (for service) after he was attacked by another dog. A service advisor, 'front desk clerk" walks into the holding room with an itemized list of services they need to perform on my dog, totaling $1000.00. I was required to sign and agree to this estimate before they even checked under the hood or kicked my tires, This estimate included hospitalation, 3 x-rays, (my dog weighs 4 lbs). Of course I want the best for my dog,... read more
Business response:
Thank you for taking the time to review us on Yelp, and for your feedback. We are so sorry to hear about your experience. Unfortunately, veterinary care and pet medicine can be costly. Your pet is our number one priority and we always strive to provide the highest level of medical care. We understand that economic times are tough for many of our clients. We believe that no pet should be denied medical attention due to money issues, so we try to work with our clients and provide less costly alternatives when available. H... read more
Frequently asked questions about West Hills Animal Hospital
How is West Hills Animal Hospital rated?
West Hills Animal Hospital has a 4.4 star rating with 685 reviews.
When is West Hills Animal Hospital open?
West Hills Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.