West Hills Animal Hospital

Shirley B. 

on Yelp

14 years ago

Excellent service, detailed information, caring attitude, worked out an excellent payment plan for us! I can't say enough positive things about my experience at West Hills Animal Hospital, their caring staff and dedicated doctors. I came in for the first time under the most challenging circumstances. My Chihuahua, "Foxy" (1 year old) mysteriously started to vomit and then passed out. I drove to West Hills Animal Hospital because it was closer than my vets office hoping they would see her immediately. I ran in with Foxy wi... read more

Su D. 

on Yelp

15 years ago

I have had 4 dogs under the care of Dr. Lawson and West Hills Animal Hospital for the last 18 years. I wouldn't THINK of going anywhere else. If you're shopping for a Veterinarian by price, you shouldn't have a pet. What you look for in a Vet, is: "Will they be there, and accomodate me, in a time of need?" "Will they explain in detail, and make sure I understand my treatment options, yet leave the ultimate decision to me, without feeling swayed?" "Will they in fact have different options to choose from in a given situation... read more

Patrick R. 

on Yelp

3 months ago

Took my dog in for a Sr. blood panel and a Spec CPL - they charged me ~$700 for the visit . When they called me we with results they said they forgot to run the Spec CPL - which was critical and requested. They offered NO solution and no refund. I have extensive experience in the pet care industry - this is a simple mix-up that they refused to correct. Happy to provide a lot more context. 

John E. 

on Yelp

a year ago

Pet Owners Beware: A Costly Experience at West Hills Animal Hospital Same dog, same day--two very different veterinary experiences. I initially took my dog to West Hills Animal Hospital, where I paid $328 for an X-ray. They then recommended an additional $480 for a radiologist to read the X-ray. However, when I received the treatment plan, the cost listed was $376--contradicting what I was told verbally. West Hills Treatment Plan: $1,480-$1,708 * $325 for an X-ray (reasonable for a dog showing signs of bloating). * $1,3... read more

Dolores A. 

on Yelp

a year ago

I was told after two and a half year that my dog died of heart failure that I still owed 550.00 for what they did to the dog back then When the dog got sick they just sent me to the hospital didn't even saw it for a minute They said it was part of a treatment I never paid for when you can't come out of the clinic without paying the last cent I told them I would pay to avoid issues but I feel like I was ripped off I'm tired of walking g out of that place owing so much money I'm done with them 

Jodi H. 

on Yelp

a year ago

Please read my previous rating as I cannot add on to it. My dog also had an ear infection. Since I took him home, I noticed his hearing got worse. This place agreed to refund the $700 for misdiagnosing my dog's obvious ruptured patella tendon. They admitted they got it wrong. My dog also had an ear infection. They refused to refund my dog's infection procedure. Ointment in his ear was put in two weeks ago and still hasn't improved. They told me I was supposed to have a two week check up, which was not the case. They told me ... read more

Raul C. 

on Yelp

a year ago

I adopted a seemingly healthy kitty last June. I was told I would pay a certain fee for all the shots and procedures and that's it. However, upon returning to follow through with the spay ( price included in the initial adoption) I was told I needed to pay more money for further tests. I was not informed of this prior however I paid the fee and they said she was good to go (spay) but surprise surprise now I needed to pay for the spay. I took her to Petco and they found a heart condition, something this place did NOT inform. ... read more

Mark M. 

on Yelp

2 years ago

If I could give a negative review I would. No issues with their care but they are basically thieves. BEWARE the paw plan B/S. I signed up for it and then lost my job for a few months. I called and told them that I would begin paying again when I could. They began randomly taking whatever money was in my account to try and get their money. Literally WHATEVER was in the account. I found charges for .18c, .12c, $12.00, basically they just kept going in and grabbing literally everything that was available in the account. SHAME... read more

Pouya Chavol .. 

on Yelp

2 years ago

The lady at the front desk was rude and impatient. When she did answer questions she was constantly giving wrong information and when I would tell her she is giving wrong information, she would take a minute and realize what she had said then respond with a nastier attitude. This was about a prescription so I had to make sure I was getting the right information. Also They told me to come at a specific time to pick it up and it wasn't ready, I asked her why I was told to come at this time if you haven't filled the prescriptio... read more