West Hills Animal Hospital

Jan L. 

on Yelp

7 years ago

This is what happened when I went to West Hills Animal Hospital. When I arrived to bring our dog Alice in, there was one other person in front of me. We came in together. I was on my way to my own doctor's appointment and didn't have 15 minutes to spare. I thought it would have been better to have another staff member take prompt attention to get me on my way. The person who went over the "financial plan", was cross and judgemental with me about my decision to deny Alice more than the rabies shot. I was not asking her opinio... read more

Jacqueline Z. 

on Yelp

7 years ago

PROS: Same day appointment CONS: This vet will tell you that a million tests are required and upcharge everything Because I didn't return to their clinic for a follow up appointment they reported my dog to the city of Los Angeles as unlicensed - WTF I would never recommend this business to any animal owner. 

Juliet F. 

on Yelp

7 years ago

I took my cat, Oreo, in for a yearly exam. The staff is very friendly and obviously loves animals. I was shocked when the bill was $380 for a couple of shots, a blood test and a cursory exam. That seems like a lot of money for an animal that isn't even sick. I take some responsibility because I should have asked before I brought him in. 

Ron S. 

on Yelp

8 years ago

Walked in with my dogs severally broken paw. They took him in for x-ray knowing they can't fix this type of break and he would need to have surgery. He waited in severe pain then they had me take him to Veterinary Specialists on Ventura (who were great by the way). There was no apology or even discounting of their rate. Charged us full pop for the services that did nothing and I am sure hurt like heck. I mean at least give him a heavy pain med. unreal. We are out! BTW he is home and on the mend, no thanks to WHVH.... 

Susan R. 

on Yelp

9 years ago

Extremely disappointed yesterday at the care that I rec'd here for my senior chihuahua & just the overall posture of the group. I will not be back & will be advising all my neighbors of this. Now, to what happened. I have used this vet for 2.5 years as a secondary vet to my "kids" because their primary vet is a 40 minute drive away. Up until yesterday the care was adequate, albeit egregiously expensive. For the record, they mark up they prescription diets what appears to be 40%, & until I found Chewy.com, was being tak... read more

Brandy G. 

on Yelp

9 years ago

I should have stayed at my last veterinarian, but this place was closer to my new house. When I took my cat in for the first time, I was charged so much for a urinalysis, xrays, medications, etc., that I felt kind of forced into something they call their "comprehensive plans." The amount of single charges on that one appointment made it reasonable to just purchase the annual plan. What I should have thought about (and wish I'd known), is that when I take her in for one of these "included free" items on the comprehensive plan... read more

Agi P. 

on Yelp

9 years ago

I think Dr. Lawson is excellent. However the staff is out-of-control there impolite they're rude. I pulled my business after five years and thousands of dollars. When you own a company like this not only are you a vet but you have to make sure your staff members are behaving in the way that you want them to. There's a staff member either named Michele or Nicole: I can't tell because her enunciation is terrible. She was rude to me and rude to my daughter who has three dogs and whom I referred to West Hills animal hospital. ... read more

Cricket B. 

on Yelp

10 years ago

I am very unhappy with West Hills Animal Hospital. They quoted a price for neutering that included exam, blood work, vaccinations and medications. The surgery went well and my dog was fine. When I went to pick him up, the bill presented to me was $200 more than the quoted price. And they were going to charge even more for vaccinations even though he was up to date on vaccines. I complained and they lowered the price by $75 but did not take the price to the agreed quote. This is a bait and switch place. They quote one pric... read more

Wanda M. 

on Yelp

10 years ago

This place gives your animal expensive procedures and treatments they do not need just to jack up the bill. they actually admitted adding un-needed services to the bill. I called three other vets in the area, they were half the price and were much better. I am leaving West Hills Animal Hospital and will never come back. Don't buy the Paw Plan, huge rip off. The whole place is a huge rip off.