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West Hills Animal Hospital
- Veterinarians
- West Hills, CA
About this business
Location details
6402 Platt Avenue, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Been coming to this facility for the last three years. I've noticed a decline in the service that my pet and self have been receiving; while getting a significant increase in costs. The former caring staff seems to have all been let go or resigned. Was being charged triple the cost of medications I was told I could not order online or from Costco. Found out after a year of being overcharged; that I could have ordered the medications online from the beginning. Also noticed a constant of the staff constantly upselling... read more
I should have left my previous review a lot earlier than I did. This place tortured my dog in his last moments of life. It was a terrible thing. Our dog yelped in pain for at least 15 minutes. I did a review recently and got a response saying that they had seen my dog three years ago. This is true because I never thought of leaving a yelp review. Never bring your dog to this facility for euthanasia.
Business response:
Hi Lynda, we are sorry to hear about your experience while visiting West Hills Animal Hospital. Our records indicate that we have not seen you or any of your pets in 3 years. We take your concerns seriously, please give us a call at your convenience if you would like to discuss the situation when we last saw you in 2019. Review response Aug 29, 2022 Hi Lynda, we are sorry to hear about your experience while visiting West Hills Animal Hospital. Our records indicate that we have not seen you or any of your pets i... read more
Seems like they got a scam going on. I have taken my dog here a few times. They are very nice, but always do my dogs check up without me. They seem to have a strange routine to get you to pay more. The check your dog in private, then have a book keeper type person come discuss the finding with you. Before the vet does. Every time o am there there are customers (always different ones) in the parking lot complaining about the service and trying to figure out what they were just charged for.
Business response:
Hi C.J- I would love to explain the protocol that we have here at West Hills Animal Hospital. Your pet is seen in the treatment room if there are no available exam rooms. We do this so your wait time is reduced because we realize that our clients are very busy. After the doctor finishes your pets exam, their recommendations are put onto a treatment plan by that doctor and one of our highly trained staff technicians goes over that with you. The treatment plans has the exact prices for anything that will be done for your pet t... read more
I brought my sweet and loving new puppy here for a puppy checkup and shots. I was not allowed in the exam room with my puppy. Once the exam was over I was called into an exam room and met the Veterinarian in person... still no puppy in sight. She told me that the puppy behaved horribly and she had to show him who was boss. She warned me that his breed may bite when older and I may have to euthanize if that happens. I was shocked by this. The puppy was only 10 weeks old and was frightened being away from me - he has separatio... read more
I am very skeptical about this vet. My dog had a lump and i brought her in and paid 700 for a biopsy. The results took longer to get than expected and i had to call to find out. Thankfully they said not cancer. In the 1 week following the biopsy the lump has now grown. I called to find out if this is normal and they want to charge me for another visit. Come on guys i was there last week and chased you around for results. You are refusing to do a follow up check now without me paying for an entirely new visit. I will not be r... read more
Business response:
Hi Jon, Can you please call me at 818-888-8111 to discuss your experience at West Hills Animal Hospital. From the information that you shared in this review, I am having a difficult time finding you and your pet in our client database. There are actually two different West Hills Animal Hospitals in the San Fernando Valley and I'm wondering if you are possibly reviewing the other facility. Typically, at least 1 surgical recheck is done at no charge depending on the surgery and the amount of after care needed. As the hospital ... read more
This place is terrible and dishonest. Money doesn't keep dogs healthy; good Vets keep dogs healthy. Gerard gave unreasonable advice about a simple ear infection, of course, at the highest cost. She had me purchase treatments in advance! Crazy or what? Assuming and nickle and dime-ing me through her costly treatment, that was way overkill.. The condition went away as a result of dietary changes 2 weeks later, and now I'm stuck with a 1500 bill, of which I have not received goods for.. Why treat the dog if unessessary? No... read more
UPDATE How sad that we live in a time when people just want to take advantage of others instead of just being honest and doing the right thing. WEST HILLS ANIMAL HOSPITAL, you thought you could rip me off again, WRONG! My bank just reversed the ENTIRE charge to my account!!!!!!!!!! It seems this is not the first complaint against them for adding charges that were not necessary but also for services that have not been approved by the owner, and so it was reversed. DR. LAWSON is a complete crook who doesn't care about the ... read more
Business response:
Ms. Peleg - We understand that you were unhappy with the service you received during your visit in June 2021. We hope you are able to find veterinary services that meet you and your pets' needs. Previous Response 7/7/2021 Cindi - We are sorry to hear that you were not pleased with your visit. We provided the best care for your pet in that situation.
The vets themselves seem to be great so this review is strictly regarding their support staff. I have been bringing my puppy into this animal hospital since he was 7 weeks old. I brought him in today to get microchipped (he's 8 months old now) and when I arrived the tech asked me if I was there for a wellness visit. I responded, no, I'm here to have him microchipped which is what I told the front desk when I scheduled the appointment. She said ok, took my puppy and out came the vet asking whether or not I wanted to have ... read more
Business response:
Michele, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
I started bringing my little puppy here when I first got her. She started having some serious health problems and instead of trying to fix it and help her get better, they just kept giving her more and more medicine Which only made her sicker and she is now in the hospital. I do not recommend taking any animal here. IT IS SCARY ON HOW LITTLE THEY DO CARE.
Frequently asked questions about West Hills Animal Hospital
How is West Hills Animal Hospital rated?
West Hills Animal Hospital has a 4.4 star rating with 685 reviews.
When is West Hills Animal Hospital open?
West Hills Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.