Your Home Improvement Company - Windows & Bath

Andy G 

on BBB

3 years ago

Its been 8 months 4 rescheduled services to come and fix our bathroom, very unprofessional, no communication from them unless I call them. The flooring is messed up, the shower rod bent and the door wont close. the shower leaks between the door and the tub. What a horrible experience we have had with this company. 

Tony H. 

on BBB

3 years ago

If it were possible to give zero stars I would. In my case our window project was supposed to be finished by 12/20/2022. As of today 02/15/2023 it is still not finished. On Jan 25th YHIC was scheduled to install the windows. Ten minutes after 8am they call saying they will be a couple hours late. At 1:30pm I call and find out they will not be coming at all. Talked to the scheduler she states they don't have a crew working in Duluth MN. I live over 700 miles away from Duluth. I don't care that they don't have a crew there. No... read more

Chuck C 

on BBB

3 years ago

Yhic charges an average of $15,000 for 3 wet walls and a shower pan. That is absolutely ridiculous. They claim is based of the national average and you are getting a premium product. They also call it affordable. It’s just plastic that they sell as a high tech polymer. 15k should in all reality cover the whole bathroom. The prices they are charging for what they do is criminal. Same with windows, charging premium prices for a basic vinyl window. Plus not to mention it takes upwards near a year for them to install your projec... read more

JOHN D 

on BBB

3 years ago

YHI installed a new shower for 18,677 dollars and it leaks water all over our floor. It's been a year almost and they haven't fixed it and they keep putting us off, since we have pay in full. I just cannot imagine Home Depot referred Your Home Improvement Co. to us. Haven't had a shower since the day it was installed. It's getting to the point where we'll have to contact the BBB and Oregon Attorney Generals office for help. This started in April 2022 now it's January 2023. 

John Schneeberger 

on BBB

3 years ago

We contracted with this company out of Missoula MT in July for a shower stall and shower bath tub combo. They scheduled a date before Thanksgiving for installation. We heard nothing from them and so we called after Thanksgiving and was told there was a delay and they would call back. The local office would not answer any calls, so we had to contact their Minnesota office. At no time have they ever called us to inform us on the status of our order. None of the sales reps returned our calls. The Missoula office is unreachable ... read more

james m 

on BBB

3 years ago

We talked with salesman last sept. 2021, was told it would be as late as this spring to get windows and new shower installed. we said that was fine and was also told we didn't have to pay a dime until all work was completed to our satisfaction. They showed up on 5/31 to install the new bath. The young man did an amazing job, and we are happy with it. then it all went south with the window install, they showed up on 6/1 to install the windows, all went well until the ******* told me they didn't have enough trim and casing for... read more

Keisha K 

on BBB

3 years ago

HORRIBLE! This company has no integrity and does NOT know what they are doing! They do NOT deliver products or results as promised, nor do they care to take care of their customers! If you are reading this then PLEASE consider a different company! ******** and ***** are much better with their customer service, I just got off the phone with them! I ordered custom windows with this company in April after their convincing sales pitch and double warranty and waited patiently for them to be produced for 6 months. At the 6 months ... read more

logan M 

on BBB

4 years ago

This company is not very professional, they’re not cleanly, they do not keep their word and I really do not recommend using this company. Now, at first during our consultation we thought everything was good. The salesman Grady, was very nice and respectful, or so we thought. He told us that we could pick out our own fixtures for our shower as long as we didn’t “buy them from wish.com or Amazon.com” he told us to buy them from Home Depot or Menards, any brick and mortar store. So we bought everything we wanted them to install... read more

Destiny W 

on BBB

4 years ago

They lied, they didn’t start our install on time. They told us it would be done in one day and it was done three weeks later. after they ripped our prior shower out that worked just fine they walked off the job. they didn’t alert their manager either because i was on the phone with him they just left. they told us we were a waste of their time and Michael the project manager did nothing. His employees were very rude and unprofessional and he did not care at all. Grady the salesman lied and left out key details about our inst... read more