Zoro

Darryl 

on BBB

3 years ago

I read the reviews but I ordered anyway because the price was better than I could find elsewhere. I ordered on May 18 and it was sitting on my front porch an May 20. I can't ask for faster service than that. 

Glen W 

on BBB

3 years ago

I ordered an electric motor arbor and was informed that the supplier was unable to ship it due to a stock out. I was informed that **** would attempt to get the item and cancel my order in 7 days if unsuccessful. I called the service number provided in the email as I very much needed the item. The customer service representative was friendly, apologized for the delay, found a substitute item and cancelled the original order. She placed the new order over the phone all taking place on Thursday morning. My replacement item was... read more

Gryphon A 

on BBB

4 years ago

They sent me the items I ordered in a timely fashion, and were transparent as to when they would be getting them out! 

Roberto M 

on BBB

4 years ago

I never new of Zoro until I was searching for the lowest price on an item that I was buying for an up coming project. They had the lowest price plus offered free shipping plus a 10% discount if I registered my email address BEST PRICE BY FAR. The large item weighing over 600lbs was delivered on a freight *********** was surprised on how professional this company was, it's hard to find out there. Sadly my project was canceled and I had to return the item which I thought, I was going to take a loss on having to ship the item b... read more

Rob B 

on BBB

4 years ago

I ordered on Sunday and received my order on Tuesday. Item exactly as described. Very happy with everything. First time I shopped Zoro, surely not my last. 

William C 

on BBB

4 years ago

I have to say that I'm surprised by the reviews I'm seeing. I've used Zoro for a handful of purchases, including a major power tool, and the experience has been excellent. I was aware that Zoro was the retail outlet for Grainger, so never had looked them up, but did so today to see where they are physically located as I was surprised that an item I ordered a few hours ago was being delivered ***** Ground the next day. (I'm in FL, Zoro is in IL). My guess is that they are delivering from a local Grainger location, though I do... read more

Alan B 

on BBB

4 years ago

Sorry you all have been having such a bad time. Just want to say I've been ordering from Zoro for many years and have had nothing but positive experiences with them. Orders, returns, good prices, fast delivery and the need for occasional phone calls have ALL been exceptionally positive. Surprised and shocked at the negative reviews. These are not indicative of my relationship with them whatsoever - so despite what you read here I suggest giving them a try anyways and you too will be pleasantly surprised and happy with their ... read more

John C 

on BBB

a week ago

The item was etched as being a product of CHINA. However, the packaging had "CHINA" blacked out with a marker. In the right light/angle it was readable but I don't trust a supplier that attempts to obscure the source of the products they're selling. 

Teresa L 

on BBB

a week ago

DO NOT ORDER FROM THIS COMPANY!! THEY DO NOT SEND WHAT YOU ORDER AND TAKE YOUR MONEY, STATING ITS FROM A 3RD PARTY.ZORO TOOK MY MONEY AND THEY HAVE THE PICTURES OF WHAT WAS SENT AND WHAT WAS ORDERED!GREEDY,GREEDY,GREEDY!!!