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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
Overall the product is great. Especially for remote users. Admin features can be complex and sometimes when you call for support, it is hard to understand the person speaking with you.
Business response:
Hi Killian! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Our 8x8 onboarding team was outstanding!! They were patient, knowledgeable & extremely helpful with project management and deployment. We knocked off one star because 8x8 support is OK. Its a tough shift from our amazging onboarding team to an answer desk that typically gives the same answer Google gave me.
Business response:
Hi Crystal! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
I enjoy using 8 x 8 as our call center platform but I do wish the VCC and the VO could be combined into ONE system!!
Business response:
Hi Derek! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Lowered the TCO. Added UCaaS features for meetings and collaboration.
Business response:
Hi Dan! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Keeps updating for added features
Business response:
Hi Jolene! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.
A solution which fits our internal back-office functional requirements and with the ability to mix n match client licenses offers to our Customer supplier contact centres a true Unified Customer Experience
Business response:
Hi Tony! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I use it on my laptop and cell phone. It's a great way to keep my personal cell phone separate from my work number while maintaining both numbers on the same device. Besides calls, 8x8 also has messaging and fax features which is enables me to do my work from anywhere. I recommend 8x8 for business users.
Business response:
Hi Melanie! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Premier support Plus is responsive to our tickets
Business response:
Hi Maria, we just want to make sure that your issue has been resolved. Could you please share your contact details with us and also the case ID on reviews@8x8.com so that we can get in touch with you.
8x8 is one of the better VOIP products i've used in quite some time. Very easy to use and the product is solid
Business response:
Hi Steve! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.