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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
Pros: 8x8 has a very good product with just the right amount of features that our company needs. They have very little downtime and Maintenance usually takes place on the weekends. Support is quick to respond but often slow to resolve issues. Overall, I’d give them an A-. Cons: Billing outside of the US is extremely complicated to understand. If your company is in the US only, then you may be fine. But, in Europe, and especially in Asia-Pacific countries, you might find some overspending. Depending on the user’s calling hab... read more
Business response:
Hi Brianz! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
The system is user friendly. It was pretty much plug and play and did not take a long time to get trained or get used to using. The cell phone app is very good and makes the system even more flexible when it comes to calls or meetings away from your desk. The only negative is that some of the analytics and other "next level" things require a higher licensing permission that was not told to me in the beginning.
Business response:
Hi MDaniel! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
We have been selling 8x8 for years. All of our 8x8 users have had only positive experiences, especially with their great auto-attendant and feature set. All have told us how this service has helped them improve their business.
Business response:
Hi Jay! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Setting up 8X8 was intuitive, easy and if I got confused, all I had to do was call them. They answer calls quickly and followed up several times as I was setting up my account. I would definitely recommend them.
Business response:
Hi Helena! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day!
Providing all features that a call center would need to run their operation smoothly, in addition to a 5 star customer support.
Business response:
Hi Soufiane! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I wish there was more communication between the vendor and the client. I would like it if 8x8 took the time to properly introduce new customers to the complex platform and the bells and whistles
Business response:
Hi Alex! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Cutover went fine.
Business response:
Hi Craig! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We moved a 10 person contact center over from a different vendor. The team is very happy with 8x8 and we look forward to adding additional users shortly.
Business response:
Hi Katie! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
8x8 has worked seamlessly with our operations. The customer support is fantastic and highly responsive. Would recommend for anyone who uses a call center as a part of their business.
Business response:
Hi Robert! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.