This profile has been claimed by the business owner or representative.
8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
We love 8x8! Our favorite Cloud Solution.
Business response:
Hi Tera! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
8x8 is a good VoIP platform. The call quality, feature set and support is on par with other providers but their cost tends to be a little bit lower. We replaced our mixed on-prem and VoIP phone systems with 8x8 (work and VCC) as a single solution about 3 years ago and have been happy with the results. 8x8's live support has been especially helpful when we run into issues like corrupt accounts, questions on configuration and integration or even getting designated as spam. Their online help and knowledge base does need to be... read more
Business response:
Hi Paul! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
8x8 is wonderful and great to work with. The dashboard and reporting feature from the analytics tab is awesome!
Business response:
Hi Ameya! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
8x8 is an outstanding communications solution. I just love the very friendly screen interface. It is so easy on the eyes.
Business response:
Hi Kenneth! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We have been using 8x8 for 10 years now and have little to complain about. All of my team members work remotely. We rely on the unified communications of our 8x8 product to provide the best customer support experience we can for our clients.
Business response:
Hi Julie! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
It has been a pleasure working with 8x8. They always keep me informed of new updates and upcoming trainings.
Business response:
Hi Kyle! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
The service works well. It has a lot of capabilities and at times is less than straight forward on how to configure things but I have seen a steady trend to make it easy to use. Technical support has worked well the few times we needed it. Call quality is good even on my current less than optimal network configuration.
Business response:
Hi Thomas! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Great for interoffice phone systems. So easy to view metrics, change extensions, add users etc.
Business response:
Hi Natasha! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.
Our experience with 8x8 has been solidly OK--not great, but not bad. We were very disappointed we could never get the Salesforce integration to work. Also, there are some features with the ring groups that my client services team doesn't like (they can't reject the call if they are busy without rejecting the call for the whole group). After 2 years of using 8x8, we have decided to switch to Zoom Phone. It offers the same features as 8x8 and solves the ring group issue, has a functional Salesforce integration, and will co... read more
Business response:
Hi Jenna! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with reviews@8x8.com and someone will be in touch. Thanks!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com