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8x8
About this business
The absolute worst!! Incompetent tech support that lies to the customer rather than admitting they don't know a resolution. Ridiculously long hold times to speak with tech support and return phone calls that never happen. You'd be better off with 2 soup cans and a string!!
The absolute worst!! Incompetent tech support that lies to the customer rather than admitting they don't know a resolution. Ridiculously long hold times to speak with tech support and return phone calls that never happen. You'd be better off with 2 soup cans and a string!!
Business response:
Hello Jed, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. If you could send us the case number of the said complain, we are more than glad to assist. Please email it on reviews@8x8.com Cheers, 8x8
Great softphone app for business but absolutely horrible experience porting over phone numbers. It's almost 4 days now since the port and our SMS messaging still doesn't work properly. Opened tickets, they never call on time or if they do they call once and leave a voicemail and never call back. Trying to call their support line? Good luck. On hold for over 50 minutes and had to hang up the call because you know... business. Live chat support? Chat now button doesn't even work now and can't open live chat for support.... read more
Business response:
Hi Ross, Thank you for your review. We are sorry to hear you had a horrible experience in porting over your number, but we really appreciate you bringing this issue to our attention. Please share with us your latest case ID and we will escalate this internally. Please do send it on reviews@8x8.com thanks!
You guys came recommended from a tech associate, but my experience so far has been horrible. I'm not with a large company so I understand not being high on the priority list. To date I've attempted to create an account on your website, but the account creation failed ("We can’t log you in because of an authentication error."). I reached out to tech support yesterday and was told there was a 30+ minute wait to talk to a human, that there is no way to get a callback, and that it may be best to try this morning around 6am PS... read more
Business response:
Hi Chris, Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please share with us the email you use to register to our system and we will escalate this internally. Please do send it on reviews@8x8.com thanks!
It has been a headache dealing with 8x8 at every step of the process. Recently had account disconnected for non-payment after a credit card expired. The thing is, I had updated the card in the online billing system. Now I am going in circles trying to resolve the account, need to get ahold of someone from billing on the phone and can't seem to reach a real person however I try. Best I got was automated chat on their website, who didn't seem to know up from down. If you go with 8x8 and have a problem that needs fixed prepare ... read more
Business response:
Hello Dina, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please send us your account details together with your latest case ID on reviews@8x8.com and we will escalate the issue internally.
No one to talk to. very confusing. Just trying to update payment info.
Business response:
Sorry to hear about your issues with payment, Steve. You may follow the guide for updating your payment on this link https://support.8x8.com/support-services/billing-account-management/how-to-update-billing-information-in-the-support-portal. If you are having issues please send us email on reviews@8x8.com together with your account details.
At our remote jobsite trailer, we were in need of a conference phone, after placing a call to our sales account manager, we were up and running within 2 hours !!!
Business response:
Thank you so much Harvinder for the star rating!
8x8 is a configure and forget service. Just works!
Business response:
Thank you so much for taking the time to leave us a 5-star review.
Used 8x8 for over 11 years! The last couple months of service and customer service has been horrible. Found another carrier half the price then all of a sudden they were willing to drop my rates in half. Other carrier is giving me new phones after 11 years also. 8x8 wanted me to pay $300 per phone. Servcie drops and the reps screwed up my entire system. Which is not user friendly at all. I've tried for over 3 weeks to port my number and they are not releasing it. I've messaged, left vms, called and chatted over and ... read more
Business response:
Hi Nicolette , Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had reaching support - please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.