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8x8
About this business
I would give no stars if that choice was available. Worst customer service and support. Called for technical support because our 800 number we have had for the past 10-years suddenly stopped working. 9-days later and they still can't find their own ass with both hands. The last customer service rep that answered the phone had their baby crying in the background just before we were disconnected. Our assigned sales rep doesn't return calls or emails. What once was a great company has gone to hell.
The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like ... read more
Not professional personnel , do not recommend
8x8 deliberately covers-up a dirty little secret about their 8x8 Voice for MS Teams app. I will not display contact information from a users mobile device. So, while you can technically receive phones calls and text messages, you can't see any contact information. It's just phone numbers or generic caller id info. They don't mention this in the documentation, the sales process, or the onboarding process and most people won't realize it until it's too late because the implementation is time consuming and their support is... read more
It took 4 attempts to communicate with 8x8 to get this request initiated and a month in total time. This should have been able to be resolved in one five minute phone call.
Customer service is terrible and sometimes there's no pick up when you call. System is unreliable and our company experiences technical trouble monthly.
I entered my case in almost a month ago. My 2nd extension desk phone was not working after only being used for 2 months. It took me 3 weeks to get a hold of someone in customer service and numerous hang ups from your automated line. Then it took 45 min on my first call with a customer rep to declare that my phone was defective. After waiting another week for someone to call me to tell me that my phone was out of stock(no one called , I had to continuously call till I got a hold of an operator) could buy it on Amazon. Once I ... read more
Customer service will NOT contact you. We have not have service in a year because we cannot get someone to help us. DO NOT USE THIS SERVICE!!
Customer service will NOT contact you. We have not have service in a year because we cannot get someone to help us. DO NOT USE THIS SERVICE!!
Business response:
Hello Melinda, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We have reached out to you via Facebook direct message. We need to gather more information about the pin so we can escalate it to our support. Thanks Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.