This profile has been claimed by the business owner or representative.
8x8
About this business
If you offered update classes while we aren’t at the office it would be more advantageous to me
Business response:
Hi Vickie! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Suggestion/Feedback - We've had numerous calls from the organization, NO ONE would tell me who they were, what their company provided. You lost a customer because your team members, when asked, who they represented stated: "I don't know, I am just trying to connect a call for xyz." I have no information. POOR CUSTOMER SERVICE IF YOUR PEOPLE DON'T KNOW WHAT THEIR COMPANY SERVICE PROVIDES.
Business response:
Hello AITax Sale! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with reviews@8x8.com and someone will be in touch. Thanks!
Great Product but lousy support overall. It takes too long to get your questions answered and most of the time the answers are incomplete. I would recommend 8x8 spending more time and money on improving their support model.
Business response:
Hi Paul! We sincerely apologize for the troubles you've had with the service. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you.
WE have had a service for over a year. We have a cordless that does not work and when we try to call for help they send us a new one and it doesn't work with the system either. We did get a credit for that line of service but I'd still rather have a working cordless phone. They never have tried to actually fix the problem
Business response:
Hi April! We sincerely apologize for the troubles you've had with the service. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you.
My cell phone died. I managed to recover some of it, but my authenticator isn't working yet. 8x8 currently refuses to launch on my work pc because I can't get a code from the non-working authenticator app. I choose "unable to use authenticator" and the software STILL SENDS ME A CODE! This is not good.
Business response:
Hi John, we are sorry that you faced an issue. Could you please share your contact details with us and also the case ID on reviews@8x8.com so that we can get in touch with you and resolve the issue.
we are a month in and still having issues that I am waiting on getting resolved. yesterday I was told I would receive a call back within 4 hours and I have to call again now
Business response:
Hi Nicole, we are sorry that you faced an issue. Could you please share your contact details with us and also the case ID on reviews@8x8.com so that we can get in touch with you and resolve the issue.
Customer service and tech support is a joke. They will always blame user error....even when you have an inspersion meeting and are able to duplicate the problem for them. Once had phones down for several weeks and lost untold amounts of money..
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you.
After signing a new contract, I could not setup an on boarding call for 16 days. I sent 3 emails to different departments. Worried that I would never be able to trial the equipment within the 30 day grace period, I had to cancel the service. If someone had simply offered to extend the trial in order to give them more time to assist in onboarding, I believe we could have worked something out. However, I guess we should all expect to NOT expect much in the way of customer service from companies such as this one. Again I... read more
Worst customer service of ANY communications company. 8x8 lost our toll free 800 number and is not attempting to ignore their responsibilities to port this number back and credit us for the years dropping this number. A non-working 800 number tied to all of our printed materials, trade show materials and website has damages written all over it. You would think 8x8 management would be bending over backwards to rectify this situation. Instead, they notified us that the number is now in the hands of another carrier, even thou... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.