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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
We have been pleased with 8x8 since the beginning. We had excellent customer support in setting up our phones and great service since. The benefits and services of having an 8x8 IP phone system are compared to none. A MUST HAVE! We are a charity and every penny is very important to our mission. 8x8 helps us achieve maximum IP phone reliability at a cost we can afford.
We have been pleased with 8x8 since the beginning. We had excellent customer support in setting up our phones and great service since. The benefits and services of having an 8x8 IP phone system are compared to none. A MUST HAVE! We are a charity and every penny is very important to our mission. 8x8 helps us achieve maximum IP phone reliability at a cost we can afford.
I am a restructuring officer and retained by troubled, as well as non-troubled, business to assist in identifying and implementing meaningful cost-cutting protocols, and I routinely replace legacy, high-cost, high-upkeep multiple line systems with the more efficient, and cost-effective 8x8 system, saving my clients tens of thousands--and in some cases--hundreds of thousand dollars. Great job 8x8!
Anyone looking for a new , great, customer service phone Company , call Faith Green at 8x8!!!
Like many small businesses involed in the retail supply chain, my company began struggling with the major consolidations in the industry during the 2000's. By 2008, we had to start downsizing, and we moved to smaller office facilities and reduced personnel. We had a PBX system we had purchased some years before, and told our local phone company to move it to the new location for us, never even thinking about the cost. They charged us almost $2500 just to install our system, which had been purchased from them! 2 years la... read more
Business response:
Thank you Ron for the kind words! We truly appreciate it. The last part of your story really sums it up! "For less than $1,000, we bought our equipment and set up the new system in a matter of a few hours. We also slashed our monthly bill, and with a flat rate, it became a predictable fixed cost instead of a variable cost. We now have a host of new features the old system did not have, and a portable platform that is continually enhanced to grow with us instead of deteriorating toward obsolescence."
Choosing 8x8 was easy for me. I was first introduced to them about 8 years ago by my brother. I subsequently used them for home phone service for a couple of years until I went cellular only. However, when I made the decision last year to start my own home based business, I came back to what I knew. Even having been a prior customer though did not prepare me for what I have now. My recommendation to anyone looking into the Virtual Office product is don't self limit what you want to do. I like to say I didn't, but reall... read more
Business response:
Thank you so much for this review Randy. We love hearing from our amazing customers. Absolutely love your words of advice about not limiting yourself!
We went from a very broken phone system in our contact center to VCC about 2 months ago and it was the BEST choice ever. Our customers are happy and we are happy to be able to provide the level of service they deserve. As the manager of our customer service department, I can say my job is now so much easier with the reporting and caller data available in VCC. Our entire company uses 8x8 Virtual Office and has for several years. Moving the contact center to VCC was an easy and seamless transition. Your support has been amazin... read more
A suggestion: Please work on a way for clients to log in and out. Whenever I leave the office I need to change the way calls are routed. From ringing only on my phone to ringing to all phones when I leave the office 4 to 5 times a day. Every time I come in or leave the office I need to go to: - “Virtual and Toll Free Numbers” - Go to “Edit” for each number - Wait for a confirm on each - Click “OK’ for each – Then I can leave so the phone will route to other offices. When I return to my office I have to repeat the same p... read more
I am a small business owner and was getting tired of my current phone companies charges (they rhyme with Comcast) so I decided to try VOIP. I signed up with another company, SendHub, and experienced a monumental amount of issues. After 4 months of being a test run, having to spend hours on the phone with them, and ultimately not having an operational phone system, I decided that enough was enough. I called 8x8 and spoke with Tony, we went through the purchasing option quickly, he didnt waste my time at all (HUGE BONUS the... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.