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8x8
About this business
I'm new with 8x8 i been trying to get my number active from 1 day ago i send everything they need and i cant even login to my account i keep call and call and keep ask me for my phone number i put the phone number they say is not recognized i call someone answer to me only the sales line is open so that mean they can sale but they cant help customer... before i sign up with 8x8 they keep call me and call me and call me keep leave message for me to just sign up with them now i sign up they even hang up the phone on me after... read more
Business response:
Hello Greenlife, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please send us the details of your account so we can review and get back to you asap. Please send it to social@8x8.com. Cheers, 8x8
8x8 automatically renews your contract without notice on an annual basis and despite giving more than 60 days notice that you need to switch carriers, they refuse to allow you out of the contract.
Business response:
Thank you for providing your feedback and letting us know about this issue, Drake. Can you please send us your cancellation case on social@8x8.com? We will check and review your case. Cheers, 8x8
I tried 3 times to reach out for help to get signed up for 8x8. The first time the person just sent help articles, no pricing and I have no idea if the service will do what I need it to. I called back in a 2nd time to be told I'd get a call back. That was last week and I never heard back. This morning I was told by a 3rd guy that I was the problem and if I was calling back in for the 3rd time then something must be wrong with me... and then he hung up. I would not use this service.
Business response:
Hello Dannielle, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Cheers, 8x8
terrible company tried to rip us for for $2800.00 they should be ashamed of themselves in this day and age. too many other people out there that really care about small companies. Do not use them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Winnie. The amount you owe will vary based on your service agreement. Typical charges include any unpaid usage fees, disconnection or termination fees, and any past due amounts. Please refer to your service agreement and our Terms and Conditions for details. Reference: https://www.8x8.com/terms-and-conditions/business-terms under article 12.1 Cheers, 8x8
They make it very hard to cancel the service
Business response:
Thank you for providing your feedback. We are sorry that you are having issues cancelling your account. Please know that at least thirty (30) days advance notice is required for cancellation of services. Reference: https://support.8x8.com/support-services/billing-account-management/how-to-cancel-an-8x8-account-or-extension Cheers, 8x8
I cannot begin to express my disgust with this company. I have been trying to cancel a few of my extensions for over a month. Due to Covid we have had a catastrophic down sizing of our company and are just trying to stay open. We just want to keep our main line going. 8X8 customer service is non existent or is doing everything to not reduce our monthly bill and account. Horrible service. Stay Away!!
Business response:
Hello Kevin, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please send us your account information and latest case ID to social@8x8.com. Thank you Cheers, 8x8
Unable to talk to customer support. Unable to have phone that I ordered for new service billed and shipped. Only way to talk to a person is to say you want new service, not that you already have service. Have asked to have someone call me to fix issues and obviously 8x8 does not want my business because they won't call. Don't waste your time with 8x8
Business response:
Hello David, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us your account information together with your latest case ID? Please send it to social@8x8.com and we will get back to you. Cheers, 8x8
Incompetent.
Business response:
Hello Bill, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please give us more details on your concern? You may send it on social@8x8.com. We will be waiting for your response, Thank you Cheers, 8x8
ZERO customer service. ZERO. Avoid them at all costs (your business depends on it)
Business response:
Hello Procter, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us your latest case ID on social@8x8.com so we can review and follow up? Thank you Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.