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8x8
About this business
Hi, My name is Noe Martínez and your service for the application is not good, I need an easy form to cancel my account, I need help to cancel. Please you need to design an easy form to improve your customer service, is the worst experience with a service for me. Thanks
Business response:
Good day Noe, My name is Joe of 8x8. Thank you for reaching out and sorry to hear that you are having issues cancelling your account. I will reach out directly to your email so I can give you the steps in cancelling your account.
I don't use the service. I tried to cancel. Your FAQ is useless and fraudulent. It took an hour to get a customer service person and you want to charge me 85% of the cost of the service in order to cancel it. Fix this.
Business response:
Hello Grayson, Thank you for your review. We do apologize that you are having issues with your cancellation. As we communicated this with our support, we have learned that the charge you got is because of early termination. It is indicated on our website https://support.8x8.com/support-services/billing-account-management/will-i-owe-a-fee-if-i-cancel-my-account. Cheers, 8x8
The worst customer service I have ever dealt with. I went to cancel 3 lines we were no longer using. I was told we would not receive an early cancellation fee for disconnecting these 3 lines. The next month, we get a bill for over $900! DO NOT USE THIS COMPANY!! !THEY LIE!!!!!
Business response:
Hello Joe, We do apologize if you are having issues with your cancellation bill. Can you please share your latest case ID about the cancellation so we can review the case and provide further feedback? Please email it to social@8x8.com Cheers, 8x8
Just answer the phone!! I could not find a place on my admin page to correct an old credit card number so I have spent 10-15 minutes online and now heading towards 10 minutes on hold for billing. Your customer's time should be considered very valuable.
Business response:
Hello Ed, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please send us your company name and 8x8 number at social@8x8.com? Thank you Cheers, 8x8
the actual transfer service is just fine, but if you have a problem and have to contact them for help....good luck, most incompetent representatives I have ever dealt with in any service field, will be searching for an alternate service, after 15 years....they bought out ItelConnect and things went down hill.....
Business response:
Hello Mary, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us the latest case ID # together with your account so we can get back to you on this? Please send us email on social@8x8.com. Thank you Cheers, 8x8
We cancelled our 8X8 service over a year ago because we moved our office and no longer needed it. They continued to automatically bill us on our credit card. We finally got through to them again to cancel service, and they sent us a check for the unused months but... they CONTINUED to bill us on our credit card! We have disputed the charges successfully each month, asked the credit card company to block them, BUT..... they deliberately change their billing name by adding a comma, etc., in order to keep billing us! I am beyo... read more
Business response:
Hello Merry, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with cancelling your service . Please provide us the latest case ID and your account information to social@8x8.com and we will get back to you on this. Cheers, 8x8
THIEVES? It’s a compliment. They keep taking my money without having any service
Business response:
Thank you for providing your feedback and letting us know about this issue, Enzo. . Please get in touch with us on social@8x8.com together with your account information or any particular issue you'd like us to check. Regards, 8x8
We cancelled service over a year ago and you continued to bill us automatically on our credit card. When we finally caught this and brought it to your aattention, you did finally send us a refund for most of the months, but STILL continued to bill us automatically on the credit card! We finally disputed the charges with the credit card company, and also contacted your company, and you "changed your code" and STILL continued the automatic billing! To me, this goes beyond a mere mistake and borders on fraud. Terrible service; ... read more
Business response:
Hello Merry Martin, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly. Cheers, 8x8
Could not get the system to operate properly we lost a lot of down time and customers. I returned the phones and cancelled everything and they still hit my credit card with a $1500.00 fee. I highly recommend Spectrum. Much more user friendly and team is very very helpful. RUN AWAY FROM THIS COMPANY. WORST CUSTOMER SERVICE AND WORST PHONES EVER
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.