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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Pretty easy to learn to use, like the logging features.
Phone system is responsive, stays up most of the time.
The app is great. I like how it logs a call to show your working even if you didn't make any notes about the call. It's a reminder that you actually called on a certain day and it logs it automatically. I also like how i can dial straight from Salesforce to one of my contacts. Nothing bad to say about this SF App!
system is slow and phone quality not so good
It functions well but the user friendly element is not quite up to par. I've seen the integration with firms like Velocify which makes the bridge much easier to work with.
I really like how easy it is for 8x8 to pick up a call in SF and then log it with a quick note. It is extremely easy and efficient, compared to my past experiences in sales (Cisco phones and Oracle CRM). I also really like how easy it is to review call recordings. Keep it up!
When I am using the mobile app, I only receive calls when the app is open on my phone. If working remotely, I need to have other apps open and it hinders my work flow.
8x8 generally works reliably and makes the syncing of phone calls into salesforce seamless. However, we do experience a number of glitches- lately calls have been pulling up the name and account of the prior call. However, 8x8 is generally a reliable and useful app.
8x8 has been great for all of my calling needs. The call recording and click to dial features within Salesforce are great time savers and training tools to maximize my time and help others, and myself, learn for the future.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,488 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 8:00 a.m.