8x8

Stanley N. 

on Birdeye

8 years ago

We love the convenience and accessibility of the 8x8 services. Several years ago one of my elders suggested we use 8x8 for all of our phone services for cost efficiency. What we've found is that getting eMails of our voicemail messages is beyond helpful. Now with my desktop, my office literally can be anywhere. After getting the 8x8 we then sold our building and went on a three-year "wandering" period while building a new one. We didn't skip a beat with the 8x8. We didn't lose our phone number, we still had a voicemail greet... read more

Joe F. 

on Birdeye

8 years ago

8x8 simplifies communications with our internal and external customs. 

Jennifer N. 

on Birdeye

8 years ago

8x8 helps make our day to day operations run smoothly. The system automatically alerts with the customer account pulled up as soon as they call the office. This saves us time by not having to search through our customer database etc. Spending less time on the phone with service calls gives us more time to market and grow the business. I can also pull up my virtual office and know if my co-workers are on the phone, or stepped away from their desk. I have worked with companies who offer similar products and 8x8 far exceeds the... read more

Majid S. 

on Birdeye

8 years ago

I love how the backend is very user frienldly and easy to use. Changes can be made quickly and easily. When i run into difficulties customer service is quick to address my concerns and staff are very friendly. Call quality is good as long as the internet is working well. Setting up greetings is extremely easy and employees are able to learn the system very quickly. 

Carolina A. 

on Birdeye

8 years ago

When I turned to 8x8 after a nightmare experience with a cloud vendor, I was relieved to be dealing with a team that both had the technical know how but also the soft skills to realize that listening to a customer's needs was just as important. The sales person I worked with took the time to understand our firm's needs and offered an appropriately tailored solution without trying to oversell us. 8x8 took the newly purchased VOIP phones we were left with from our prior bad experience and swapped them out with new quality phon... read more

Matthew H. 

on Birdeye

8 years ago

We really love 8x8's reliability. Our law firm has had 8x& service for more than three years and we've never once missed a call. Not even one. Therefore, 8x8 is much more reliable than our old PBX phone system which was always going down. 8x8's audio quality is also terrific. Our attorneys have taken depositions using 8x8 phone service, held conference calls and videoconferences, and called clients from their iPads while traveling. The quality has always been outstanding. 

Kevin Q. 

on Birdeye

8 years ago

We just started the switchover to 8x8 in our stores (21 of them!) I like the fact I can sync my phone with our system so wherever I am I can answer and make calls through the system. Plus I can access everything I need through my Virtual Office Online. Great system! 

Anonymous 

on Birdeye

8 years ago

8x8 simply works. It does what we need, the way we want it, without problems, without concerns, and with excellent responsiveness and customer service on the rare occasion when we have a question. I couldn't ask for anything more. 

Amy C. 

on Birdeye

8 years ago

The call quality and virtual desktop are top notch. If there ever is a problem, which is rare, I'm able to talk to someone right away who has the knowledge to get me up and running right away. Everyone I've ever worked with at 8x8 has been so helpful. I've been using the service for years, and have referred several new agents to their service as well. Overall, a great company to work with with outstanding service, platform and staff.