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8x8 - Campbell, CA

4.8

About this business

8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure. 

4.86,417 reviews
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Tia B.'s profile image
Tia B. 
on Birdeye

a month ago

Customer service is prompt but sometimes inconsistent. 

Business response:

We apologize for any inconsistency you experienced with our customer service. Please feel free to reach out to us if you have any further concerns. Thank you for your feedback. 

Cindy W.'s profile image
Cindy W. 
on Birdeye

a month ago

8x8 is easy to use on both the desktop and ap. I would recommend to any business. 

Business response:

Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Cindy.  

Tarayna K.'s profile image
Tarayna K. 
on Birdeye

a month ago

Uptime performance is excellent. Call performance is great. The admin portal is easy to navigate, but some key features are missing. Like website time out, mobile phone format & no admin portal app for mobile devices need to be redesigned. Overall we are happy with 8x8. 

Business response:

We appreciate your feedback, Tarayna. We will take your suggestions into consideration for future improvements. Thank you for choosing 8x8. 

Sonnal S.'s profile image
Sonnal S. 
on Birdeye

a month ago

The process to getting signed up was pretty straightforward, once I connected with a sales rep from 8*8. Once I explained the requirement they came back to me with which types of licenses I needed and the cost estimates. I was in the middle of getting onboard with another provider and had a lot of trouble with the pre-requisites and after one attempt to contact 8*8 I was convinced they were the better option. 

Business response:

Hi, Sonnal - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.  

Aaron G.'s profile image
Aaron G. 
on Birdeye

a month ago

8x8 has given us great new features to increase productivity and customer satisfaction, however, we had specific needs that were disclosed during the discovery calls that were not met after the we signed the 3 year contract. 8x8 continues to work on meeting those needs but as of this writing it has been over a year without resolve. The tech support is hit or miss, because you get someone different every time you reach them. When you get the wrong person it can be time consuming to get the matter resolved. Despite these chall... read more

Business response:

We apologize for the challenges you have faced with our service. Your feedback is important to us, and we are committed to addressing your specific needs. Thank you for your patience and understanding. 

Rene Joy Ensendencia J.'s profile image
Rene Joy Ensendencia J. 
on Birdeye

a month ago

Service si good but customer support is unreliable 

Business response:

Hi, Rene - Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.  

Keeley K.'s profile image
Keeley K. 
on Birdeye

a month ago

everything was handled quickly and efficiently 

Business response:

Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Keeley! We will take this feedback and continue to provide the best for our customers.  

Julius Y.'s profile image
Julius Y. 
on Birdeye

a month ago

Average phone system. Pros would be the call transferring and forwarding after hours. Cons would be their backend service. 

Business response:

We apologize for any inconvenience you experienced with our backend service. Please contact so we can address your concerns and improve your experience. 

Avery S.'s profile image
Avery S. 
on Birdeye

a month ago

The reps are very patient and professional. 

Business response:

Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!  

Frequently asked questions about 8x8

How is 8x8 rated?

8x8 has a 4.8 star rating with 6,417 reviews. 

When is 8x8 open?

8x8 is closed now. It will open on Monday at 8:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com