8x8
About
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
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San Diego’s Property Mgr on iTunes
23 days ago
03/02/2023, 03:31 AM
Phone call connects via the app, but often there is no audio.
Anonymous on TrustRadius
23 days ago
03/02/2023, 02:26 AM
Powerful tools but setup and personalization can be rough
Use Cases and Deployment Scope
- We needed to be able to reach clients globally by phone, along with keeping our staff in contact. We did not want to take on additional staff to manage a phone solution, but also needed to be able to customize extensions, seamlessly transfer between staff (sometimes in different countries) and be able to set personalized greetings and messages for different numbers and extensions.
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-We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
Pros
- Almost seamless integration between VOIP handsets, the mobile app and desktop package
-Ability to send voice messages through email
-Very reliable and dependable
Cons
- Support (via chat) was somewhat lacking
-Setup and personalization was not intuitive, quick or easy
-Lack of a-la-carte options in regard to countries included in the plan
Likelihood to Recommend
- For companies that have staff with a significant degree of technical knowledge, 8x8 would be particularly well suited. While not that intuitive to use, their system and the "stuff under the hood" does provide an incredibly wide variety of options and personalization.
I don't think it is a particularly great solution for small or micro sized companies. Given the complexity of their system, and the features in 8x8 series X, it may very well be a case of having "to much" that is not really needed.
8x8 X Series Feature Ratings
Return on Investment
- Removed a "pain point" by allowing for virtually everything phone and communication related to be set up and managed from one place
-Provided very helpful and detailed analytics that allowed us to optimize our onboarding and communication processes
Alternatives Considered
- N/A
Other Software Used
- CloudTalk, Slack, Zoho Cliq
Benjamin Renkainen on GooglePlay
24 days ago
03/01/2023, 15:22 PM
would be 5 star if there wasn't a huge pause when answering the calls
Business Response:
Hi Benjamin! We understand how annoying that must be. We're working on a solution. We hope you'll re-consider the rating once we fix the issue. If you any concern please don't hesitate to reach out to us at vom@8x8.com. Thank you.
TiffanyDPate on iTunes
24 days ago
03/01/2023, 01:24 AM
If you have bad internet or data doesn’t run good but it is a handy app. Wish it had emoji reactions to messages and there was a little more fun out into it.
Sebastian S. on Getvoip
25 days ago
02/28/2023, 01:18 AM
I have been using 8×8 for almost 10 months now and it has been really helpful, and anytime I have a concern the customer service team helped me with the beast attitude. More than happy with 8×8.
The mobile app they have is really easy to use and even if you don't have the app you can use the browser on your computer and it is still really friendly and easy to use.
Pros: Really easy to use and the customer service team is amazing.
Cons: None.
Ryan D. on Getvoip
25 days ago
02/28/2023, 00:48 AM
Fantastic product and very affordable! Saved $50 a month from previous plan with Vonage, and 8×8 is WAY more reliable! Loved the web interface as well. So much more intuitive than Vonage. And the support provided by 8×8 is outstanding, and something that other voip services should aspire to. Hands down 5 out of 5 stars!
Pros: Great iPhone App!.
Cons: None.
Peter C. on Getvoip
25 days ago
02/28/2023, 00:22 AM
I've been an 8×8 user for about 15 years. I have saved a considerable amount over regular landlines (POTS). I find the quality of calls excellent, as well s their tech support. What I like most of all is their Virtual Desktop, which allows me to answer and make calls through my computer. It's very easy to use. I speak through a desktop microphone and listen through my computer speakers. This allows me to use both hands to call up information on the web while I talk. It's probably their best feature. The voicemail is also very good. I have no complaints.
Anonymous on TrustRadius
a month ago
02/27/2023, 07:44 AM
8x8 Review
Use Cases and Deployment Scope
- We use 8x8 for communication purpose within our organization.
-8x8 is really good application to be used within organizations. 8x8 is easy to use, manage, and configure. I personally like 8x8 alot. It is has good features such as voice-mail, notification setup, Audio and Video Calls, flipping active phone calls to different device without being interrupted.
Pros
- Setup Users and Devices
-Auto Attendant
-Easy to Configure Ring Group
Cons
- All features are great.
-We didn't face any issue with 8x8.
-I used most of 8x8 functions and works great. No defaults in functionality
Likelihood to Recommend
- 8x8 designed to fit within small organizations and also for corporate businesses. 8x8 function and platform is created to support every aspects of communication within the small organization and corporate businesses. Configuration and changes in voicemail, Auto Attendanct, Ring Grupd, Call Queues, Pagin and etc instantly updates within the 8x8 application.
8x8 X Series Feature Ratings
Return on Investment
- Improve Communication with our organization
-Application is always up and running
-The 8x8 Server sync the changed quickly