Anonymous on TrustRadius 19 days ago
03/06/2023, 00:49 AM
Simple for all Calling & Messaging Needs
Use Cases and Deployment Scope
- 8x8 is used by our company on a daily basis. We use it to log into our daily call queues and field calls from guests and residents at the various properties that our company owns. We also utilize it to connect with other members within our company. Additionally, it makes it simple and easy to message others, either individually or through group messaging, and it corresponds well with our other communication services that we use, such as Outlook and Teams.
Pros
- Very simple to navigate
-Makes it easy to call and message others within the company
-Taking, making and transferring calls is also very straight-forward
Cons
- Sometimes a call will drop before one gets the chance to pick it up and it still shows as a missed call.
-The app sometimes freezes and I am forced to restart the app, mid-call.
-Connecting new audio sources can be difficult at times.
Likelihood to Recommend
- 8x8 works well for our Call Center because it allows us to easily log into all or some call queues and it distributes incoming calls between whomever is currently logged in. It also works well for our corporate team, who uses it to make calls to others within and outside of the company, especially if they prefer to not use their own cell phone number. We also use it to message individuals or groups within the company.
8x8 X Series Feature Ratings
Return on Investment
- Allows our team to log into call queues with ease at the start of each shift.
-8x8 toggles the calls between whomever is currently available and logged into call queues
-8x8 makes it easy to contact others within the company as well, without having to utilize our personal phone numbers.
Alternatives Considered
- Microsoft Teams
- I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize 8x8 in addition to Teams, for when we wish to contact individuals outside of Caruso.
Other Software Used
- Microsoft Teams, ALICE Receptionist, Notifii Track