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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
The software works well. It comes with some good features such as cradle to grave call reporting, ease of setting up call routing and using setting up toll-free routing. There have been less than a handful of issues. The biggest issue was poor instructions for the campaign setup to use
8x8 has been great for our business! We had a little bit of a rocky start with the original service rep that was facilitating the implementation. However, once Marj Papin took over, it was smooth sailing from then on! We could not be happier with Marj's customer service and our 8x8 phone service!
Business response:
Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Gina! We will take this feedback and continue to provide the best for our customers.
Uptime on the service is what is most important and we've have very few outages enough that I can't recall exactly how many (which is a good thing). They are quick to communicate when there are issues and keep you updated with status reports. I've yet to have any complaints about the call clarity whether it's using the desk phone, earbuds or using the 8x8 on my Cell phone.
Business response:
Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!
Always there and prepared to correct any issue!
Business response:
Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Nancy.
Happy with time to time upgrades!
Business response:
Hi, Pradeepti - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.
They offer Webinars which is great and they are constantly trying to improve!
Business response:
Hi, Loany - Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.
My organization uses 8x8 for all telecommunications with our clients. I love the ease of use in the desktop and mobile app. Everything you need is at your fingertips, you can easily access past text threads, contact book and archived voicemails. We also like the option to set up out of office voicemails and call forwarding.
We love our 8x8 platform. The backend login is user friendly and informational !
Business response:
Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Kasie! We will take this feedback and continue to provide the best for our customers.
Very good for the good service you provide us
Business response:
Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,577 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 8:00 a.m.