8x8
About
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
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Anonymous on TrustRadius
17 days ago
03/08/2023, 08:32 AM
Great VOIP phone service, easy to set up.
Use Cases and Deployment Scope
- It was the main form of communication with our clients. It would be super useful to contact patients from whatever device and wherever. We also used it to communicate within the company and reach out to other employees. Best part about it is that it's user friendly and easy to set up on any device.
Pros
- User friendly
-Calls rarely dropped
-Fast customer service
-Easy set up
Cons
- Text messaging
-Phone app crashing
-Does not update automatically
Likelihood to Recommend
- I believe it is a super helpful tool since you can use from any device: computer, tablet or phone and from anywhere in the world. The phone app sometimes would crash which was pretty annoying but calls would rarely drop or break out which is a huge plus. Calls quality is what I believe to be most important. The app wouldn't update automatically which means you had to do it manually, and they have updates really often.
8x8 X Series Feature Ratings
Return on Investment
- Easy connectivity
-Easy to use and access from wherever
-Easy to access from any device
-Serves well for phone needs
Alternatives Considered
- Vonage Business Communications
- They are both really good. Vonage I believe offers more features and app works better but 8x8 Series is still loyal, reliable and great when it comes to proving their quality. I think they might have some room of improvement, but something really good that makes them different from other VoIP services is their Customer Support responds really fast and take care of things for you.
Other Software Used
- NueMD, MINDBODY, Skype, Laserfiche, FortiClient, OneDrive, Apple iCloud
Mrs. Landers on iTunes
17 days ago
03/08/2023, 08:15 AM
I’ve been using this app for a year now and I like it. I use it for work calls and the quality is great. I have never had an issue with this. Would definitely recommend. Also user friendly.
Jay M. on Getvoip
17 days ago
03/08/2023, 01:23 AM
Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service Good customer service
Anonymous on TrustRadius
18 days ago
03/07/2023, 08:55 AM
8x8 is the best UCaaS on the market!
Use Cases and Deployment Scope
- We can stay in touch wherever and whenever. The UCaaS with the mobile app is a game changer! We use it for chat, SMS, calls and is a great backup solution when our power or internet is down, since we can use it over cellular.
Pros
- UCaaS
-Mobile app
-eFax
-SMS
-Analytics
Cons
- Technical support!
-Real time since for notifications from desktop app to mobile app like Google Chat
-Mass SMS texting for marketing to clients
Likelihood to Recommend
- This is a GREAT solutions for clients of ours who have multiple locations, as it syncs everyone up on one UCaaS platform.
8x8 X Series Feature Ratings
Return on Investment
- Great commissions for resellers
-Allows us to work from anywhere, so we never miss a call
-Allows us to connect from anywhere
Alternatives Considered
- Grasshopper
- WAY better!!
Anonymous on TrustRadius
19 days ago
03/06/2023, 00:49 AM
Simple for all Calling & Messaging Needs
Use Cases and Deployment Scope
- 8x8 is used by our company on a daily basis. We use it to log into our daily call queues and field calls from guests and residents at the various properties that our company owns. We also utilize it to connect with other members within our company. Additionally, it makes it simple and easy to message others, either individually or through group messaging, and it corresponds well with our other communication services that we use, such as Outlook and Teams.
Pros
- Very simple to navigate
-Makes it easy to call and message others within the company
-Taking, making and transferring calls is also very straight-forward
Cons
- Sometimes a call will drop before one gets the chance to pick it up and it still shows as a missed call.
-The app sometimes freezes and I am forced to restart the app, mid-call.
-Connecting new audio sources can be difficult at times.
Likelihood to Recommend
- 8x8 works well for our Call Center because it allows us to easily log into all or some call queues and it distributes incoming calls between whomever is currently logged in. It also works well for our corporate team, who uses it to make calls to others within and outside of the company, especially if they prefer to not use their own cell phone number. We also use it to message individuals or groups within the company.
8x8 X Series Feature Ratings
Return on Investment
- Allows our team to log into call queues with ease at the start of each shift.
-8x8 toggles the calls between whomever is currently available and logged into call queues
-8x8 makes it easy to contact others within the company as well, without having to utilize our personal phone numbers.
Alternatives Considered
- Microsoft Teams
- I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize 8x8 in addition to Teams, for when we wish to contact individuals outside of Caruso.
Other Software Used
- Microsoft Teams, ALICE Receptionist, Notifii Track
Dwight Willis on GooglePlay
22 days ago
03/03/2023, 09:48 AM
The record feature does not always work.
Business Response:
Sorry to hear that! Could you write to us at vom@8x8.com with more details of your issue? We'd love to help you troubleshoot.
Paul Chernoff on iTunes
22 days ago
03/03/2023, 07:19 AM
I depend on 8x8 for my work for phone and messaging. Not having my phone ring during non work hours is important. When it works it works great. But sometimes the app cannot connect to the 8x8 network. Doing a connect with the Mac app in that situation works fine.
ZZBandit on iTunes
22 days ago
03/03/2023, 00:04 AM
Works solid and the management/support have been excellent
Malv0209 on iTunes
23 days ago
03/02/2023, 03:56 AM
Works good, all depends on your 4G connection of course