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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 listens to our issues and promptly opens tickets to address them. We are provided with quick and friendly follow-ups along the way.
Business response:
Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Josh! We will take this feedback and continue to provide the best for our customers.
We very rarely have any challenges with this service. Anytime we do , support is very helpful and in most cases resolution happens on the initial call. Well done 8x8!
Business response:
Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!
Great! 8x8 has been a good app to use so far, there are some issues with moving from wifi to cellular and getting dropped out of the call queue but that is about it.
Business response:
Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Chance.
Everything was great with the exception of some voice quality issues on the hard phones. It took awhile but we figured out the issue.
Business response:
We apologize for the voice quality issues you experienced on the hard phones. We are pleased to hear you resolved the issue; please do not hesitate to contact us if you need further help.
I'm a new business owner and 8x8 has helped be provide HIPAA Compliant services to my clients. Using the video and phone services with assurance has allowed me to focus on other important aspects of my company. 8x8 has definitely put my mind at ease and I'm looking forward to growing my business with them.
Business response:
Hi, Brenda - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.
The continual training amd webinars are so helpful. 8x8 is a very powerful system, and to fully take advantage you need ongoing training. 8x8 offers these twice a month on differing topics. Very useful and they are proactive about it!
Business response:
Hi, Allan - Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.
I was having issues with the program and they were very good about reaching out to me by both email and phone. They continued to help me until the problem was resolved. The Techs were very patient and friendly. LT
Business response:
We appreciate your feedback and are glad we could help resolve your issue. Thank you for choosing 8x8.
Great customer service and fast response to service tickets! Would definitely recommend!
Business response:
Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Luis! We will take this feedback and continue to provide the best for our customers.
There parts of 8 x 8 that I like, and others which make using 8 X 8 complicated. I don't like havign to have a desktop app open in order to see if someone is busy or on the phone. It's a hassle. Also, transfering calls is complicated and involved.
Business response:
Your feedback is valuable to us and we will work on improving the issues you mentioned. If you have any further concerns, please feel free to contact us.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,486 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 8:00 a.m.