8x8 | Phone System
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8x8

4.9
3881 reviews
(Phone System)
 2125 O Nel Drive, San Jose, CA 95131US

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(866) 879-8647

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5on Gartner, Dec 12, 2017
Cant Go Wrong
Has worked great. Nice client. Pirce is right. Admin features are very nice. Has been a great product paired with the Polycom VVX phones.
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Business Response:
Thanks for the great review! The 8x8 team
5on BirdEye, Dec 06, 2017
I am extremely happy with the services and customer support provided by 8x8. The interface allows me to efficiently control exactly when and how I receive phone calls and messages. I do not waste time or lose phone calls. I am happy to vouch for their services, you can find me at www.prosperlaw.com more »
Business Response:
Thank you for the great review, we are happy to see how 8x8 is helping your business! The 8x8 Team
5on BirdEye, Nov 29, 2017
Writing a review more »
5on GooglePlay, Nov 21, 2017
Using pixel phone. Haven't ran into a single issue. So far so good. Happy with the service more »
Business Response:
HI Dwight, thanks for the great review, we're glad you're happy. The 8x8 team
4on Gartner, Nov 14, 2017
Support sometimes lacking, but overall a good product/service
Support sometimes lacking, but overall a good product/service
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5on Google, Nov 12, 2017
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Business Response:
Thanks Gary, glad you are happy! The 8x8 Team
5on Google, Nov 12, 2017
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Business Response:
Thanks for the great rating Latika! The 8x8 Team
5on Google, Nov 12, 2017
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5on GooglePlay, Nov 09, 2017
I give this app a perfect 5/7 more »
Business Response:
Blake thanks for the great review! The 8x8 Team
4on Gartner, Nov 09, 2017
Solid product once it was 100% up and running.
Upon original Live date, our facility experienced multiple "downs" without explanation or easy fix. Difficult time reaching tech support and very l
ong (30+ mins) wait time.
Many features, including internal paging system, conference call options, intercompany Instant Messanger function, made communication within our facility much easier.
Personalization of auto attendant is very easy and quick. Reprogramming names and extensions also very easy. Website offers a quick guide that is very helpful.
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5on iTunes, Nov 09, 2017
Version : 7.0.6
Office phone to go!
This app is great to take my work phone number on the go! I no longer miss those important calls anymore!
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Business Response:
Thanks for the great review. We are glad we can keep you connected while you are on the go! The 8x8 Team
4on Capterra, Nov 01, 2017
Convenient but annoying
Pros: The 8x8 application is a software that is easy to keep track of callers and a convenient way to check voicemails.
Cons: The 8x8 application is a software free
zes at times and sometimes gets stuck at an awkward size where you have to close the app and restart more »
Business Response:
Adriahnna, thank you for your review. I'm glad you find our solution convenient, so sorry about the annoyances. Would you like to discuss that with the support group? The 8x8 team
5on Google, Oct 31, 2017
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Business Response:
Thanks for the great rating! The 8x8 Team
5on GooglePlay, Oct 26, 2017
redtube more »
Business Response:
Thayalan, thanks for the great review! The 8x8 Team
5on Gartner, Oct 25, 2017
Easy to configure, roll out, and manage hundreds of phones with little to no outside help.
Overall, I highly recommend 8x8. It allows us to easily manage all phones and phone numbers from a cent
ral point. Additionally, 8x8 provides a call center solution that easily works with our phones. The phones are solid and the service is available with little to no downtime. more »
4on G2 Crowd, Oct 24, 2017
Great for multinational companies
What do you like best?
I like that I can quickly and affordably contact my colleagues from any of our offices around the world. I also like that I can tak
e my office phone with my on the go through 8x8's mobile app.
What do you dislike?
We had quite a challenge getting the system set up. It took several tries to get 8x8 to stop routing our calls through an international server.
Also, the video conferencing tool is all but useless. The system can't handle multiple videos at one time. The phone also crashes from time to time like any other software program.
Recommendations to others considering the product
If setting up the system in multiple countries, make sure they're routing your calls out of the correct regions.
What business problems are you solving with the product? What benefits have you realized?
We're solving the problem of connecting colleagues all around the world without paying crazy international calling fees. We're able to efficiently and affordably connect all of our employees.
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Business Response:
Rebecca, thanks for the great review. Happy to hear 8x8 is helping you stay connected with colleagues around the world, and affordably. The 8x8 Team
5on iTunes, Oct 24, 2017
Version : 7.0.5
Works great
Never had a problem with the app. Works great.
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Business Response:
Thanks the great review, glad to hear our product is working so well for you! The 8x8 Team
4on Fitsmallbusiness, Oct 17, 2017
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5on GooglePlay, Sep 29, 2017
Great app and snappy as hell. Great job! more »
Business Response:
HI Justin, thanks for the great review! The 8x8 team
4on iTunes, Sep 04, 2017
Version : 7.0.2
Good UI
V7 has a better UI than v6, sound quality is mostly good as well. I would love to see the fax feature working as this will be useful for me in the future.
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Business Response:
Thank you for your review and info on feature you would like to see, we always like hearing from our customers! The 8x8 Team
5on G2 Crowd, Sep 02, 2017
8X8 is a phone system keeps your business open for calls 24x7
What do you like best?
We only use the 8x8 Virtual Office on our work stations and/or cell phone or Ipad. We can work in the o
ffice on wifi, but if it is down the calls go to our cell. If I am out of the office and need to call a client I can open the 8x8 app on my mobile phone and the caller id shows my business number and the call can be recorded. In the insurance business it is necessary for our calls to be secure. 8x8 is HIPAA compliant.
What do you dislike?
We have not found any real problems since we implemented the system.
What business problems are you solving with the product? What benefits have you realized?
If there is a weather situation that we can not get to the office we can take all our calls from home on our computer or on our mobile phone.
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Business Response:
HI Joan, thank you for your great review. We are proud of our HIPAA compliance, so important for many of our customers. The 8x8 Team
5on G2 Crowd, Aug 31, 2017
8x8 makes it easy to manage and grow our business
What do you like best?
The 8x8 system is easy to setup, easy to manage and provides a range of options to manage, monitor and grow busines
s without the hassle of a traditional phone system.
What do you dislike?
I wish the reporting was a little better but exporting data does accomplish the reporting that we need.
What business problems are you solving with the product? What benefits have you realized?
8x8 has removed the hassle of messing with servers, phones, activations, etc. When i bring on new employees, they send me a new phone and its up and running in minutes.
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Business Response:
Hi Josh, thank you for the great review. We love hearing from our customers and we're happy it's so easy for you to use and then grow quickly! The 8x8 Team
5on G2 Crowd, Aug 31, 2017
Best Virtual Phone service I have ever used
What do you like best?
The fact that that it just works. The option to seamlessly switch between my real phone my virtual phone on computer and
my cell phone. Phone call quality is excellent even on low bandwidth internet. Canadian local numbers let me travel and work from a small island and clients never know I'm not in Canada.
What do you dislike?
Could be better price for one line but quality is more important as I run a business.
Recommendations to others considering the product
You will be very happy that you went for this option. Get the phone box as well so you can connect into a real phone. Computers crash so you want to use a real phone and headset if you make calls all day.
What business problems are you solving with the product? What benefits have you realized?
One number for clients and no matter where I work calls come directly to me.
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Business Response:
Thanks for the great review! We always like hearing from our customers and are happy to hear how well our product works for you, from the office and a small island! The 8x8 Team
5on G2 Crowd, Aug 30, 2017
8x8 has been wonderful for our company!
What do you like best?
I love that when I am on the road I can get calls anywhere.
What do you dislike?
Sometimes I get logged out and i
t will take a while to get back into the system.
What business problems are you solving with the product? What benefits have you realized?
Being a Marketing Director I am on the road a lot so I need 8x8 to keep in touch with my members and customers as well as potential clients. I like that I do not have to use my own phone number just for privacy sake.
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Business Response:
HI Jenna, Thank you for the great review! We love hearing from our customers and are happy to hear we help you stay easily connected. The 8x8 Team
4.5on G2 Crowd, Aug 28, 2017
A great alternative to a standard phone system
What do you like best?
8x8 Virtual Office gives you everything that a standard phone system provides, with the additional benefit of mobility
. It's a great alternative to being tied to prior phone technology and not being able to work as effectively away from your desk. You never have to miss those important calls!
What do you dislike?
You do want to make sure that you have a great internet connection, so it helps to be with a provider you can trust.
Recommendations to others considering the product
This can be a great way to "cut the cord" with your old phone provider and to take your business into the 21st century.
What business problems are you solving with the product? What benefits have you realized?
8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
more »
Business Response:
Hi Shane, thank you for the great review. It's wonderful to hear how 8x8 is helping you be effective in your role and giving you freedom away from your desk without missing calls! The 8x8 team
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2125 O Nel Drive, San Jose, CA 95131
Phone System

About

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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

Review summary

5  3496
4  280
3  86
2  4
1  15
4.9
3881 reviews