8x8 | Phone System

8x8

4.9
3985 reviews
Phone System
 2125 O Nel Drive, San Jose, CA 95131US

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All reviews summary

4.9
3985 reviews
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4on TrustRadius, May 17, 2018
Good product, works well for past 6 years
Use Cases and Deployment Scope
- As our employees split between multiple locations in 3 countries US (Mountain View, CA, Austin, TX), Canada (Surr
ey, BC), and India (Pune, MH), we use 8x8 to allow us to communicate internally and externally with our customers. The service is primarily used by all employees in US and Canada, sales, support, service delivery, managers and management alike. It allows us to communicate effectively with our North American customers seamlessly and provides an ability for them to reach any employee alike.
Pros
- Ease of setup, activation, and getting started.
-Excellent customer service especially follow up to close and resolve the issue.
-Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Cons
- Screen sharing is not an asset and leaves lots to be desired.
-Audio quality suffers in a meeting when connected via computer.
Likelihood to Recommend
- Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Return on Investment
- It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Alternatives Considered
- RingCentral
- At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Other Software Used
- Zoom
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4on Capterra, May 15, 2018
Overall great software for big offices!
Pros: 8x8 was very useful in a big office where you do not know all employees extensions. You can easily call, transfer phone calls, listen to your voicem
ail from the software/app and even 'text' your coworkers
Cons: The design is pretty attractive and easy to use but the software encountered a lot of bug and internal issues that were very disturbing for daily users.
more »
4on GooglePlay, May 08, 2018
Good start. Latency can be problematic leading to us stepping on the person
we are talking to. Also, please add Smart Watch compatibility. I would like
my watch to alert me when a call on
Virtual Office is incoming. more »
3on iTunes, May 03, 2018
Version : 7.1.2
Works better with iPhone 8 but still glitch
App was garbage with iPhone 6. Better with the 8. I am able to receive calls via the open app without them dropping - so far thi
s week (new phone). But, can’t always call back with the button under voicemails. What’s up with that glitch? Call quality is better - so far this week. Hoping this continues because I was tired of having to transfer calls to my cell and open the app to do call backs with the business on caller ID. But, why are the calls showing up in my iPhone log? Seems kind of dumb and should be in the app log. And why do I have to keep turning off use cellular data in the app when I have it off in my phone settings? Redundant.
To answer your question, calling via voicemail wouldn’t recognize me tapping the call icon with my finger. Call never dialed or engaged at all.
more »
3on Capterra, May 01, 2018
Not very good, hard to use.
Cons: The call quality is usually pretty bad. Hard to set up. Had a lot of trouble activating. Fine once you get passed all that. Dont really have anything I like abo
ut this software. It has always been hard to use and I must use it for my work. more »
4on GooglePlay, Apr 28, 2018
Fax monitoring should definitely include an option for notifications. It's
tedious to manually open the app and monitor the faxes over the weekends
every 30 minutes. Our business is v
ery time sensitive and this lack of
functionality directly results in lost revenue for our company. PLEASE add
this ASAP! Seems this should be a very easy thing to do.
more »
3on iTunes, Apr 26, 2018
Version : 7.1.1
Works better with iPhone 8 but still glitch
App was garbage with iPhone 6. Better with the 8. I am able to receive calls via the open app without them dropping - so far thi
s week (new phone). But, can’t always call back with the button under voicemails. What’s up with that glitch? Call quality is better - so far this week. Hoping this continues because I was tired of having to transfer calls to my cell and open the app to do call backs with the business on caller ID. But, why are the calls showing up in my iPhone log? Seems kind of dumb and should be in the app log. And why do I have to keep turning off use cellular data in the app when I have it off in my phone settings? Redundant. more »
4on Capterra, Apr 23, 2018
The 8x8 app is great for working on the go.
Pros: Using the 8x8 desktop and Android application makes connecting with clients much easier, especially on the go.
Cons: The 8x8 desktop appli
cation freezes frequently, making it difficult to successfully complete an outgoing call. more »
5on Capterra, Apr 19, 2018
Fantastic!!!!
Pros: We switched to 8x8 almost 3 years ago and it has been an amazing solution for our ever growing company.
Cons: I honestly do not have anything negative to say about 8x8.
If there was one thing I could comment on it would be the price of their phones. Some of their competitors offer the phones for free when you add an additional line. more »
4on Capterra, Apr 18, 2018
Great for the price though a little clunky
Pros: 8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, ma
ilboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful.
Cons: The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit.
Overall: all the benefits of a complex multi line phone system with none of the cost, maintenance or headache.
more »
4on G2 Crowd, Apr 12, 2018
Efficient Software Phone System
What do you like best?
Maintains solid connection, does not drop easily like other cloud-based voice services
What do you dislike?
Interface and
automation is rather limited in customization options, best if you prefer default settings
What business problems are you solving with the product? What benefits have you realized?
Connecting a global support team in a single call queue to immediately answer questions when available
more »
5on Capterra, Apr 12, 2018
very good product
Pros: very easy to use product was able to setup without any help was very easy. will be rolling out to other to see
Cons: no problem still using the product and have not
talk to customer service but I think the customer service more »
5on iTunes, Apr 11, 2018
Version : 7.1.1
My virtual office
Calls messages meetings and collaboration all in one app. Use it daily and have had no issues
more »
5on GooglePlay, Apr 11, 2018
Best I've used in the industry, and I've used several! more »
5on GooglePlay, Apr 11, 2018
I love this app more »
5on GooglePlay, Apr 11, 2018
Awesome app. Great way to communicate, collaborate, call, and have video meetings. more »
5on iTunes, Apr 11, 2018
Version : 7.1.1
Great call quality
Very pleased with the call quality. I previously used ShoreTel mobility and there was always a delay. Made it impossible to take calls on the go. Now I h
ave confidence to call my customers from anywhere. more »
5on GooglePlay, Apr 11, 2018
Love it! more »
5on iTunes, Apr 11, 2018
Version : 7.1.1
Awesome service!!!
Great voice quality always works.
more »
5on Capterra, Apr 11, 2018
Easy and Cheap
Pros: The online app is so easy to use, everything that is needed is in one place, fax and call quality are unmatched for the price
Cons: Sometimes the call centers has issu
es and don't know how to solve problems that arise, some call center employees don't know how to fix all problems more »
5on GooglePlay, Apr 11, 2018
Totally Fab more »
5on GooglePlay, Apr 11, 2018
Love this app - truly unifies all your communications into one app (voice,
chat, video, meetings....).
more »
5on iTunes, Apr 11, 2018
Version : 7.1.1
Great mobile client
Very convenient when you are mobile.
more »
4on Capterra, Apr 10, 2018
8x8 is especially useful when employees are working from home and need to be accessible to clients.
Pros: Without this software - particularly, its mobile app - it would not be possible for me t
o work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.
Cons: The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.
more »
5on Capterra, Apr 10, 2018
*8*8 allows our entire staff to view messages make and save calls and so much more!
Pros: The ease of 8*8 for our office is incredible. The entire staff uses it daily as it has become our virtua
l offices. It is great for our employees who travel.
Cons: In the short period of time that we have had it, many employees claim that it freezes quite often, specifically those with android phones. The Customer service team has been helpful with idea and suggestions . We think this is just temporary.
Overall: 8*8 allows our employees more function ability to work from just about anywhere, whether it is for work or pleasure or just to stay updated with the ongoings in the office
more »
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Google reviews summary

4.8
108 reviews
592
  
413
  
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Contact

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2125 O Nel Drive, San Jose, CA 95131
Phone System
Today 6:00 am - 6:00 pm

About

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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »