8x8 | Phone System
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8x8

4.9
3859 reviews
(Phone System)
 2125 O Nel Drive, San Jose, CA 95131US

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(866) 879-8647

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4on Fitsmallbusiness, Oct 17, 2017
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5on GooglePlay, Sep 29, 2017
Great app and snappy as hell. Great job! more »
Business Response:
HI Justin, thanks for the great review! The 8x8 team
4on iTunes, Sep 04, 2017
Version : 7.0.2
Good UI
V7 has a better UI than v6, sound quality is mostly good as well. I would love to see the fax feature working as this will be useful for me in the future.
more »
Business Response:
Thank you for your review and info on feature you would like to see, we always like hearing from our customers! The 8x8 Team
5on G2 Crowd, Sep 02, 2017
8X8 is a phone system keeps your business open for calls 24x7
What do you like best?
We only use the 8x8 Virtual Office on our work stations and/or cell phone or Ipad. We can work in the o
ffice on wifi, but if it is down the calls go to our cell. If I am out of the office and need to call a client I can open the 8x8 app on my mobile phone and the caller id shows my business number and the call can be recorded. In the insurance business it is necessary for our calls to be secure. 8x8 is HIPAA compliant.
What do you dislike?
We have not found any real problems since we implemented the system.
What business problems are you solving with the product? What benefits have you realized?
If there is a weather situation that we can not get to the office we can take all our calls from home on our computer or on our mobile phone.
more »
Business Response:
HI Joan, thank you for your great review. We are proud of our HIPAA compliance, so important for many of our customers. The 8x8 Team
5on G2 Crowd, Aug 31, 2017
8x8 makes it easy to manage and grow our business
What do you like best?
The 8x8 system is easy to setup, easy to manage and provides a range of options to manage, monitor and grow busines
s without the hassle of a traditional phone system.
What do you dislike?
I wish the reporting was a little better but exporting data does accomplish the reporting that we need.
What business problems are you solving with the product? What benefits have you realized?
8x8 has removed the hassle of messing with servers, phones, activations, etc. When i bring on new employees, they send me a new phone and its up and running in minutes.
more »
Business Response:
Hi Josh, thank you for the great review. We love hearing from our customers and we're happy it's so easy for you to use and then grow quickly! The 8x8 Team
5on G2 Crowd, Aug 31, 2017
Best Virtual Phone service I have ever used
What do you like best?
The fact that that it just works. The option to seamlessly switch between my real phone my virtual phone on computer and
my cell phone. Phone call quality is excellent even on low bandwidth internet. Canadian local numbers let me travel and work from a small island and clients never know I'm not in Canada.
What do you dislike?
Could be better price for one line but quality is more important as I run a business.
Recommendations to others considering the product
You will be very happy that you went for this option. Get the phone box as well so you can connect into a real phone. Computers crash so you want to use a real phone and headset if you make calls all day.
What business problems are you solving with the product? What benefits have you realized?
One number for clients and no matter where I work calls come directly to me.
more »
Business Response:
Thanks for the great review! We always like hearing from our customers and are happy to hear how well our product works for you, from the office and a small island! The 8x8 Team
5on G2 Crowd, Aug 30, 2017
8x8 has been wonderful for our company!
What do you like best?
I love that when I am on the road I can get calls anywhere.
What do you dislike?
Sometimes I get logged out and i
t will take a while to get back into the system.
What business problems are you solving with the product? What benefits have you realized?
Being a Marketing Director I am on the road a lot so I need 8x8 to keep in touch with my members and customers as well as potential clients. I like that I do not have to use my own phone number just for privacy sake.
more »
Business Response:
HI Jenna, Thank you for the great review! We love hearing from our customers and are happy to hear we help you stay easily connected. The 8x8 Team
4.5on G2 Crowd, Aug 28, 2017
A great alternative to a standard phone system
What do you like best?
8x8 Virtual Office gives you everything that a standard phone system provides, with the additional benefit of mobility
. It's a great alternative to being tied to prior phone technology and not being able to work as effectively away from your desk. You never have to miss those important calls!
What do you dislike?
You do want to make sure that you have a great internet connection, so it helps to be with a provider you can trust.
Recommendations to others considering the product
This can be a great way to "cut the cord" with your old phone provider and to take your business into the 21st century.
What business problems are you solving with the product? What benefits have you realized?
8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
more »
Business Response:
Hi Shane, thank you for the great review. It's wonderful to hear how 8x8 is helping you be effective in your role and giving you freedom away from your desk without missing calls! The 8x8 team
5on Google, Aug 24, 2017
more »
Business Response:
Thanks for the great mark Sean! The 8x8 team
4.5on G2 Crowd, Aug 23, 2017
Great platform
What do you like best?
8x8 allows my medical practice to be mobile, so I can see patients virtually (on the phone), text them using my office number if I need to; and having
a great application to use when I am out of the office without giving away my personal phone number. The fact that I can get voice mails as an e-mail prevents me from losing calls not attendend, or mistakenly erased from the hardware. I do believe the price point is great, especially if you are a small business trying to control overhead. I have recommended 8x8 to other solo physicians.
What do you dislike?
I am on the East Coast, therefore time zones difference makes it difficult to obtain Customer service at times when I can't. The initial set up is difficult to get, especially if done by yourself. I definitely ecommend help when handling it. If changing the set up to an Attendant, it can be triky and challenging , having to call Customer Service more than once , which can take a chunk of your working time (especially if working as a solo-solo physician). Time management/ dealing with customer service in a timely manner is a must!!!
Recommendations to others considering the product
Must make sure Time zones won't affect receipt of Customer Service. As they don't have a dedicated Customer service e-mail, issues can take longer than expected on the phone.
What business problems are you solving with the product? What benefits have you realized?
I have been able to offer patient care even from home by doing virtual phone visits.
more »
Business Response:
Thank you for the great review, we always like hearing from our customers. We understand your point about support accessibility and we will be discussing it with our leadership team for continued improvement with our support process. The 8x8 team
5on G2 Crowd, Aug 23, 2017
Amazing services and friendly staffs!
What do you like best?
8X8 has proven to be extremely helpful at all times when I call in for tech support.
What do you dislike?
Nothing!
Everything about 8x8 is perfect!
Recommendations to others considering the product
Definitely give 8x8 a try if you haven't yet, it is innovative and the future of communication.
What business problems are you solving with the product? What benefits have you realized?
8x8 provides fast services that enable my company to have our telephone back within minutes!
more »
Business Response:
Greetings! Tthank you for the wonderful review. The team at 8x8 always appreciates feedback from our customers, and we are thankful for your support. Thank you for being an invaluable 8x8 customer! The 8x8 Team
3.5on G2 Crowd, Aug 23, 2017
Meets our needs
What do you like best?
easy to set up and move phone around to different locations if traveling. gives us a local office feel even though we have remote employees.
Wh
at do you dislike?
a bit expensive. New phones are a bit more confusing in terms of how to transfer calls and conference in callers. A bit confusing to change setting and profile information in the account manager.
What business problems are you solving with the product? What benefits have you realized?
customer service across various time-zones. auto-attendant for holidays and other occasions has been helpful.
more »
Business Response:
Thank you for your feedback, we're glad to provide that 'local office feel'! The 8x8 team
4on G2 Crowd, Aug 23, 2017
Efficient and realiable
What do you like best?
I like how easily it integrates with other softwares, our company is using salesfroce and it logs calls for us very easily.
What do you
dislike?
The desktop dial pad could be more aesthetically pleasing.
What business problems are you solving with the product? What benefits have you realized?
We used to miss voicemails from our clients due to glitches with other services. But with 8x8 we are on top of it.
more »
Business Response:
Thank you for your support! We're glad to help you stay on top of client calls. The 8x8 team.
5on G2 Crowd, Aug 23, 2017
Love it all!
What do you like best?
Having the ability to text right from the app on my phone and not having to give out my personal cell is great,
What do you dislike?
Nothing
.Everything has been working pretty well for us so far!
Recommendations to others considering the product
Great stuff!
What business problems are you solving with the product? What benefits have you realized?
Again I mention the app and use of texting from my cell phone without giving out my personal cell number
more »
Business Response:
Greetings Katherine! Thank you for the wonderful review. The team at 8x8 always appreciates feedback from our customers, and we're thankful for your support. Great to have such valuable 8x8 customers! The 8x8 Team
4on G2 Crowd, Aug 23, 2017
Very transparent solution
What do you like best?
Ease of reporting and re configuring based on hours of users, holidays, vacations etc.
What do you dislike?
Not much at all hon
estly, the only thing that may push people is cost but that is not what you should be basing decision on
Recommendations to others considering the product
Don't look at price alone - examine features
What business problems are you solving with the product? What benefits have you realized?
Handle call groups and after hours along with attendant services to keep calls flowing
more »
Business Response:
HI Daniel, thank you for your great review, we always appreciate hearing from our customers. We're happy to be part of keeping calls flowing! Thanks again, the 8x8 team
5on G2 Crowd, Aug 23, 2017
8X8 for home office
What do you like best?
Our office is totally virtual, our entire team works from their home. with 8x8, we are all able to access the phone and voicemails as if we were
in a physical office. It is user friendly and customer service is very helpful.
What do you dislike?
I love the text messaging feature, but when I log out, the conversation history is deleted, and if someone texts the number while I'm logged out, the message is never received.
Recommendations to others considering the product
Great for off-site employees and phone access while out of the office.
What business problems are you solving with the product? What benefits have you realized?
The great benefit to us is being able to use a softphone on the computer, so the phone can be answered at the desk, or mobile phone, or laptop if on the go.
more »
Business Response:
Hi Sara, thank you for the great review! We always love hearing from our customers. Nice to know how we help your remote team. The 8x8 team
5on G2 Crowd, Aug 23, 2017
Dependable and Versatile
What do you like best?
8x8 is robust and flexible, allowing our small company to make frequent changes seamlessly. It was also the only VOiP company that was HIPAA
compliant and would sign a BAA.
What do you dislike?
So far there is nothing I dislike about 8x8!
What business problems are you solving with the product? What benefits have you realized?
We are able to easily manage extensions within the office. I love the reporting feature, allowing me to track the number of incoming calls daily, as well as keep an eye on outgoing calls.
more »
Business Response:
Linda, thank you so much for the great review, we love hearing from our customers! We know how important compliance is, glad that was so helpful for you. The 8x8 team
5on G2 Crowd, Aug 23, 2017
The graetes ipphone service
What do you like best?
An excellent voice quality, calls comes in clear with out any noises. Thier customer service is great always willing to help. When ever t
here is an issue they will help you.
What do you dislike?
When ever there being an issue they always solve it with what sounds like a smile on their faces
Recommendations to others considering the product
Please get this service is the best
What business problems are you solving with the product? What benefits have you realized?
Inbound calls
more »
Business Response:
Yohel, thank you for the great review. We're always striving for great quality and service. Thanks for your support! The 8x8 team
4.5on G2 Crowd, Aug 23, 2017
Quick and Simple
What do you like best?
Timely and efficient assistance! Ordering new lines is a very simple process. And on the singular occasion we had an 8x8-related technical issue, th
eir support was able to walk me through the exact steps to fix it. I'm not a luddite, but I'm not IT either - it was simple and easy.
What do you dislike?
Nothing of note. It is not the cheapest service available, but they keep their pricing relatively fair and are willing to work with clients to maintain competitive pricing.
What business problems are you solving with the product? What benefits have you realized?
8x8 is our primary phone vendor -- tremendously easier than working with traditional phone providers. Issues with billing, new services, et cetera are always handled rapidly and efficiently. I called today to discuss inconsistencies in my rates - Katie and the enterprise sales teams were fantastic and solved all my concerns in under 30 minutes.
more »
Business Response:
Hi Marc, thank you so much for the great review. Especially nice to see the kind words for Katie and the sales team. We appreciate your support and always love hearing from our customers! The 8x8 team
5on iTunes, Aug 02, 2017
Version : 7.0.1
Use it everyday! Road warriors best friend...
Having presence and IM while traveling makes my life so much easier.
more »
Business Response:
Thank you for the very kind words, happy to know we are the road warriors friend! The 8x8 team
4on iTunes, Aug 01, 2017
Version : 7.0.1
Great Update!
I had just gotten used to maneuvering around with the old app so back to square one! The design is awesome! If I had to find a flaw it would be that the calle
r ID only displays a number...not the name of the party in my contacts list. Other than that...love the app! more »
4on GooglePlay, Aug 01, 2017
User interface is fluid and easy to navigate. Intuitive. more »
Business Response:
Hi George, We're glad you find the user interface so easy to use! The 8x8 team
5on iTunes, Aug 01, 2017
Version : 7.0.1
Good app
I use this every day. Keeps me connected to my desk phone phone and messaging. Can't be without it!
more »
Business Response:
Hello, thank you for the wonderful review, glad to know we help you stay connected! The 8x8 Team
5on GooglePlay, Aug 01, 2017
10/10 would virtual office again. KKona more »
Business Response:
Thank you for the wonderful review, glad we are a 10 for you! The 8x8 Team
5on iTunes, Aug 01, 2017
Version : 6.4.1
Great quality calls!
I can get my work calls on my mobile with high quality! Great app for businesses to stay connected when the want too.
more »
Business Response:
Thank you for the great review. Happy to know we help you, and your business, stay connected. The 8x8 Team
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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

Review summary

5  3481
4  274
3  85
2  4
1  15
4.9
3859 reviews