8x8

Too frequently, the app will not fully open, when the phone is idle, and an inbound call comes in. The app comes to a blank screen, with no display of incoming call details, and no way to answer the call. Only remedy is for caller to hang up, then look in history for last caller. Very inconvenient, especially in a business environment.

Feature rich, smooth and elegantly packed user interface, that is what the new 7.x version is, it is in beta, so you have to sign up to be a beta tester to experience it, do it, it is worth. Right from logo color toggle, now it is less red and more white to complex interface made simple to use in the meetings tab, this update is a pleasant change! Some quirks to still fix, such as when I don't have fax enabled, why show it in settings and tell me "failed to download faxes"! another one, if you try to message someone you haven't messaged from voicemail it doesn't show the person's name. But these are really very minor and it is beta for a reason, hoping to see a perfect app when it comes out of beta.

It works 24x7, never have to worry that the power goes off in my office and I can scan in the faxes to my software program so I do not even have to use up ink and paper. I give them 5 stars

Using this product was great. I never had any bad issues with the software.
Pros: I liked the fact that it was easy to use and did not give me any problems. I would definitely recommend this software to a company that has a high volume of customer service calls.
Overall: I benefited by not having to worry about doing my job on a daily basis because the software was so reliable.

excellent service-- not changing service 4 any other-- phone service works perfect-- customer relationship good

Best kept secret in VOIP phones. Fantastic product. Great auto attendant.

Great Service, Support calls answered in the US. Great people.

It always works.

Great Service at a Great Price

Great service! The VOD soft-phone has amazing voice quality, even on wifi. The mobile app (pictured) let's me take my desk phone wherever I go so I don't miss important calls. 8x8 is constantly making improvements and adding new features to keep competitors on their toes. Great affordable service. No complaints!

Great customer service and great product!

Our VOIP Provider
Pros: - Easy to use online interface.
- Can make changes to the phone system via web portal - updates deploy immediately.
- A lot of good features for the price.
Cons: - Terrible customer service; if you have to call, you'll most likely get a support rep from overseas.
- The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly.

I was looking for a phone system for a 2 person office. Ran across 8x8, seemed like a good option. Easy to get up a running and a good value that I can customize as needed. Support has been very good.

Transition into the new phone system was seamless. its easy to use, easy to learn.

Experience was excellent from the initial contact through the implementation. We are a small non-profit with a high priority toward spending on program rather than overhead. 8X8 worked with us to maximize our investment and keep operating costs to a minimum - we are very pleased

Best Customer Service ever!

easy to use, good price, helpfull

I work for 8x8

Easy to use
Works and does its job
Please explain your willingness or hesitation to recommend this product or service.
No hesitration
What one piece of advice would you give other prospective customers?
I wasn't involved in set up so i am unsure
What do you like most about the product or service?
easy to use
What do you dislike most about the product or service?
nothing
What one thing do you wish the vendor did differently?
nothin
If you could start over, what would your organization do differently?
Nothin

8x8 Valuable Cloud Based Phone System
They started out very rough and we almost got rid of them, but they have responded and become a valuable vendor.
What one piece of advice would you give other prospective customers?
Make sure you test the quality of your internet connection.
What do you like most about the product or service?
Cost, ease of use, cloud based, call recording
What do you dislike most about the product or service?
Billing services are not accurate. Account reps shuffle around too much.
What one thing do you wish the vendor did differently?
Provide deployment and site evaluation services
If you could start over, what would your organization do differently?
Either enlist of find deployment specialists to help expedite our roll-out.