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8x8 - Campbell, CA

4.8

Technology
Campbell, CA

About this business

8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

4.86,401 reviews

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Carlos S.

on Birdeye

5 months ago

8x8 provides great customer support. All issues are addressed either online or by a real person. Tech support are very courteous and friendly

Business response:

Thank you for your positive feedback, Carlos! We're glad to hear that you've had a great experience with our customer support team. We strive to provide excellent service and address any issues promptly.

Felicita C.

on Birdeye

6 months ago

I was frustrated because the updated version did not take my desktop into consideration. It was more for those with telephones. However, it was but a couple hours before the issue was corrected through their back office automatically.

Business response:

Thank you for your feedback, Felicita. We apologize for any frustration caused by the initial version not considering desktop usage. We appreciate your patience, and we're glad to hear that our back office was able to rectify the issue automatically within a couple of hours. If you have any further concerns or questions, please don't hesitate to reach out to us.

Camille N.

on Birdeye

6 months ago

I love 8x8. It is user-friendly and very easy to use on multiple platforms. Integrating my work phone information with my personal phone is a time saver!!! Great product and great features!!!

Business response:

Hi, Camille - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.

Maurice D.

on Birdeye

6 months ago

There is a slight lag using the mobile app during all phone calls. The text system receives messages out of order when multiple are sent. It could help to include reactions like iPhone and updated Android operating systems have for text. Otherwise acceptable service.

Business response:

Thank you for sharing your feedback, Maurice. We apologize for any inconvenience you experienced with the slight lag on our mobile app and the out-of-order messages on our text system. We appreciate your suggestion regarding including reactions like iPhone and updated Android operating systems have for text, your feedback is valuable to us and helps us improve our products.

Ariel Ariel M.

on Birdeye

6 months ago

I received an excellent follow up with the submitted case.

Business response:

Hi, Ariel - Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.

Bryan P.

on Birdeye

6 months ago

The service quality is exceptional. My only consistent difficulty is being able to log in on the administration side to make updates and changes. Adding additional physical phones has also been fairly problematic as we expand our personnel and have to add new physical phones. The online app works well.

Business response:

Thank you for your feedback, Bryan. We appreciate your positive comments about our exceptional service quality. We apologize for any inconvenience you experienced with logging in and adding new physical phones. We will contact you directly to gather more information on the issues you are having, we would like to put this right.

Mark M.

on Birdeye

6 months ago

Very reliable

Business response:

Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Mark! We will take this feedback and continue to provide the best for our customers.

Tw H.

on Birdeye

6 months ago

8x8 is awesome I have it on my phone too I can get all important calls from our landline through my phone.

Business response:

Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!

Aleksandar Desi B.

on Birdeye

6 months ago

Great service

Business response:

Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Aleksandar.