8x8
About
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
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Hitchgirl on iTunes
a month ago
02/24/2023, 03:33 AM
I constantly have to close out the app and reopen it. It will work good for a while then acts up again. I have done the updates. It needs some stability improvement.
Richard Eason (MystaRE) on GooglePlay
a month ago
02/22/2023, 17:01 PM
Great app, allows me to work from home without missing many calls or messages, in the event I need to do so.
Business Response:
Thank you very much for your 5-star review!!!
anita mcleod on TrustRadius
a month ago
02/22/2023, 09:16 AM
Phone girl
Use Cases and Deployment Scope
- First Presbyterian Church changed the phone system to upgrade the way we communicate.
Pros
- make calling long distance easier
-call flow better
-changed the way we call each other on staff
Cons
- setting up the system for users
-more training
-give hands on training before and after the system is installed
Likelihood to Recommend
- It's well suited when transferring calls. Also I can id the callers easier. I call located and transfer to personal cell phone with out being disconnected. But overall the communication is better.
I feel its not really needed for a church. The staff at the church is not very large. The internet could be better.
8x8 X Series Feature Ratings
Return on Investment
- Sorry but I can't reall answer this uestion.
Anonymous on TrustRadius
a month ago
02/20/2023, 00:51 AM
A Good System, but needs improvements
Use Cases and Deployment Scope
- We use 8x8 as our primary phone system. Our admins use the 8x8 Work version w/Front Desk and everyone else uses 8x8 w/Teams integration.
-We didn't have any specific problems to be addressed, but we needed an updated phone system and software. The scope of use is total.
Pros
- Ability to use the filters to make name searching easier
-Administrative access is easy to use in setting up audio files and phone schedules
-Teams Integration
Cons
- Caller ID is good when calls come in, but caller ID doesn't show up in call history. We don't know which number belongs to anyone. The caller ID I see when calls come in is gone in the history
-Too many clicks when using Front Desk from caller to recipient
-The shortcut keys are too elaborate! I changed the shortcut keys for answering and hanging up calls, but there is no ability to simple place a call on hold only using a shortcut - and I can't change any of the shortcut keys except for the first 3 and only 2 of them are ones I use most.
-The 8x8 app crashes in mid-call sometimes and has to be restarted.
-Having to "park" a call to pick up another call coming in is a hassle. Too many clicks! Again the shortcut keys are too elaborate to use efficiently.
-The screen color is too stark and hard on the eyes. The ability to change the background color would be amazing.
-Conference calling is unavailable because the 8x8 app doesn't interface with users with Teams Integration and not everyone uses a handset phone.
-Why doesn't 8x8 work with the physical phone? Sometimes I don't want my earpiece in and I can't use the 8x8 app and the phone together. Also, when a call is transfered on the poly phone, there is no caller ID attached if a caller leaves a voicemail.
Likelihood to Recommend
- Honestly, it's a phone software that can be cumbersome in operation due to the number of clicks necessary to get a call through. On a typical tax season day, I am routing up to 20 calls per hour as well as making calls. I want the ability to efficiently move a call through while providing the same excellent customer experience to all our clients in their years with us. When a call gets dropped because the headset isn't interfacing properly (yes, we have the recommended headsets) sporadically, that means a caller has to call us back or I have to try and find out who they were to call them back. In general, the 8x8 app is working and is a good product. I'd like to see it do better.
8x8 X Series Feature Ratings
Return on Investment
- Overall, 8x8 is positive for us; calls come in and we can answer them :-)
-Nothing negative yet - we have understanding clients when we tell them we're still working the bugs out of the new phone system.
Alternatives Considered
- MiCloud Connect
- We used the ShoreTel phone system software and phones. They worked very well together - calls could be made with either the software or the phone and they interfaced well. Phone calls answered on the handset could be manipulated with the software. However, there were no shortcut keys and the software was outdated. Setting up audio files for voicemail greetings was cumbersome as was setting up schedules. We selected 8x8 because of better security, software that would be updated regularly and hopefully improved upon, for the enhanced customer service and for the price. We also chose it for the features that allow us to work remotely whenever necessary. The Teams integration is especially valued by our firm and that also keeps cost down. All in all, we do appreciate the 8x8 system, but there are improvements to be made - as with everything.
Other Software Used
- Microsoft Teams
Usability
- Lack of editable shortcut keys. Only 3 shortcuts can be changed - please add a "hold" only shortcut at least. Also, the interface between the physical handset and the software is non-existent.
Anonymous on Gartner
a month ago
02/16/2023, 12:15 PM
Connects us with customers intuitively at a cost you wont believe
The company manages internal and external calls in a much more efficient way using 8x8 X Series which allows better connectivity and lower congestion, among several other benefits. This systems allows the company to keep up with the demands of not only the market but also the employees by maintaining proper communications. The ability to employ the help of an auto attendant or a queue prevents our employees from experiencing the pressure of human error.
Swtblac85 on iTunes
a month ago
02/16/2023, 01:45 AM
The set up is great. Able to work adequately and efficiently Day in and Day out. Highly recommend.
Stormin Norman Majesky on iTunes
a month ago
02/15/2023, 02:08 AM
I have been using 8 x 8 for more than 10 years. It is very good once in a while has a couple hiccups but for the most part it’s fantastic and it’s a great value and I recommend it to everybody.