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ACA Group
- Financial Services
- Fort Lauderdale, FL
About this business
Welcome to ACA Group, where we fight for deceived, pressured, or taken advantage of timeshare owners, helping them achieve timeshare freedom. Our dedicated team protects you and your family from the long-term consequences of timeshare ownership with our legally binding and courthouse-documented cancellation services, eliminating stress and financial obligations. We guarantee 100% money back and proudly hold an A+ rating on the Better Business Bureau, reflecting our commitment to exceptional service and positive outcomes. Wit... read more
Location details
1901 NW 62nd St., 401, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very understanding and knowledgeable. They seemed to care about what we are going through. Thank ACA Group
Business response:
Hello *******,Thank you so much for your kind words! Were thrilled to hear you felt supported and understood throughout your experience with us. At ACA Group, your satisfaction is our top priority, and its wonderful to know we met your expectations. Should you need any more assistance or have any questions in the future, don't hesitate to reach out!Warm regards,The ACA Group Team
So far my experience has been professional and thoughtful. I'm happy so far.
Business response:
Dear *****,Thank you for your positive review! Were delighted to hear that you are satisfied with the professionalism and thoughtfulness youve experienced with our team so far. At ACA Group, we aim to make every step of the process as smooth and stress-free as possible for our clients. We appreciate your feedback and look forward to continuing to serve you with the same level of care and attention. Please dont hesitate to reach out if you need further assistance or have any questions.Warm regards,The ACA Group Team
While this whole process is stressful - you are, after all, trying to get out of something you shouldn't have gotten into in the first place - ACA Group has been pleasant to work with and we feel we are headed in the right direction by signing-on for them to help us. We did not feel pressured at any point but did pay the entire contract fee up-front. We did feel that their fee was reasonable, based on comparison and word of mouth. I will submit another review when we no longer own our time share!
Business response:
Dear *****,Thank you for taking the time to share your feedback with us. We understand that navigating the timeshare exit process can be stressful, and were glad to hear that youve felt supported and pressure-free while working with our team at ACA Group. We strive to make the process as smooth and straightforward as possible for our clients. We appreciate your trust in us and look forward to the day we can celebrate the successful conclusion of your timeshare ownership. Were here for any questions you may have in the meanti... read more
The ACA Group is an awesome organization. You guys are honest, trustworthy, and delivered results just as you said you would! I thought that this process would take a few years, but it took a few months to end my timeshare ownership! Great job guys!
Business response:
Dear ******,Thank you so much for your wonderful review! Were thrilled to hear that your experience with our team at ACA Group met your expectations. Its always rewarding to help our clients resolve their timeshare concerns quickly and efficiently. Your feedback is invaluable and motivates us to continue providing great service. If theres anything else we can do for you, or if you have friends or family who could benefit from our services, please dont hesitate to reach out.Warm regards,The ACA Group Team
I came to ACA looking for help getting out of a purchase of *******. ***'s **** ********************** was generous in the time he took to explain the ins and outs of their process in extricating people from time share purchases. They claim a 100% success rate and I was no exception to that. With their help I succeeded in saving myself roughly 80% of my commitment (including ACA's fees. I was very pleased with their service and recommend them. They'll get the job done.
Business response:
Dear ***,Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with ACA Group and how ********************* was able to assist you effectively. At ACA, we pride ourselves on our commitment to our clients and are glad to have met your expectations in resolving your timeshare purchase. Your success is our success, and saving you a significant amount on your commitment highlights what we strive to achieve for all our clients.We appreciate your recommendation and are here should you ... read more
To date I find the business professional and efficient.. as I have just started this journey I will have to submit a more detailed review after the closure of my contract
Business response:
Dear ******************,Thank you for taking the time to share your initial impressions of working with ACA Group. We are delighted to hear that you find our approach professional and efficient. As your journey progresses, we look forward to continuing to meet your expectations and eagerly await your detailed review post-contract closure. Your feedback is invaluable to us in maintaining and enhancing our service quality.Warm regards,ACA Group Team
They were very polite and helpful on guiding me to the right direction
Business response:
Dear ******************,Thank you for your kind words. Were thrilled to know that our teams politeness and guidance made a positive impact on your experience with ACA Group. Guiding our clients in the right direction is a top priority for us, and its rewarding to hear that we succeeded in your case. Should you need any more assistance or have further queries, please dont hesitate to reach out.Best regards,ACA Group Team
At first I was nervous and thought is this going to be a trap, then once we decided to go with ACA, we were directed to finance for a loan and again thought is this a scam. After getting stuck with GEVC Timeshare its hard to trust and I get anxiety. However, so far things are going great! Literally just started the process yesterday. Our caseworker called today to go over the details of whats to come and then clarified if the retainer for $500 was ok to be withdrawn today, we had already given the card info last night, yet n... read more
Business response:
Dear ***************************,We deeply appreciate your honest and detailed review. It's completely understandable to approach such important decisions with caution, especially given your past experiences. We're glad to hear that our team's approach has helped alleviate some of your initial anxieties and that you feel confident in your choice to work with ACA Group.Our goal is always to ensure our clients feel fully informed and comfortable every step of the way. Your feedback about the clarity and timing of our communica... read more
They were very very knowledgeable with situations we were facing. Very helpful and didnt try to be pushy and was able to help us 100. Walked us through while beginning process and very nice. They took their time to explain everything to us and also did everything they said they were going to do. I couldnt have been more happier for making the call. I highly recommend them to anyone.
Business response:
Dear ****************,Thank you for such a glowing review! We're thrilled to hear that our team's knowledge and helpful approach have had such a positive impact on your experience. At ACA Group, we believe in providing clear, thorough explanations and following through on our commitments, so it's especially gratifying to know that these efforts resonated with you.Your recommendation means the world to us, and we're delighted that you're pleased with the decision to reach out to our team. We look forward to continuing to supp... read more
Frequently asked questions about ACA Group
How is ACA Group rated?
ACA Group has a 4.9 star rating with 142 reviews.
When is ACA Group open?
ACA Group is open now. It will close at 10:00 p.m.