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ACA Group
- Financial Services
- Fort Lauderdale, FL
About this business
Welcome to ACA Group, where we fight for deceived, pressured, or taken advantage of timeshare owners, helping them achieve timeshare freedom. Our dedicated team protects you and your family from the long-term consequences of timeshare ownership with our legally binding and courthouse-documented cancellation services, eliminating stress and financial obligations. We guarantee 100% money back and proudly hold an A+ rating on the Better Business Bureau, reflecting our commitment to exceptional service and positive outcomes. Wit... read more
Location details
1901 NW 62nd St., 401, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Just went through a phone call consultation. Very professional and detailed. It was a wonderful to talked to someone about getting out of the timeshare and are willing to help. Just starting the process but will have a case worker to keep me informed on how things are going. This is very welcomed.
Business response:
Dear *****,Thank you for taking the time to share your initial experience with us. Were delighted to hear that you found our consultation professional and detailed. Providing clarity and support from the very beginning is crucial, and were glad you felt welcomed and well-informed. As you proceed with the process, rest assured that your case worker will keep you updated every step of the way. Were here to help you navigate this journey smoothly, and we look forward to achieving a successful outcome for you. Thank you for choo... read more
I felt a complete sense of relief after our first call. Everything was explained in detail with no judgement. We now understand how we landed ourselves in this timeshare trap and am grateful for the opportunity to correct our initial and continued no, which after four long hours resulted in a yes somehow. Thank you for your time, responsiveness and caring about what happened that day. You helped us understand the "why" and it finally makes sense. I would recommend this company to anyone that needs help understanding their ri... read more
Business response:
Dear ******,Thank you so much for your heartfelt review. We're delighted to hear that you felt a sense of relief after our first call and that our explanations and support helped you understand your situation better. It's our mission to provide clear, non-judgmental assistance and to help our clients regain control over their timeshare issues.Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.Best regards, The ACA Group Team
The agency (ACA Group) was very thorough with their due diligence and research to resolve our situation with the time share release. Thank you very much for your positive approach and caring attitude.
Business response:
Hello ******,Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear that you appreciated our thoroughness and positive approach. At ACA Group, we understand the importance of handling each case with the utmost care and dedication. Your recognition of our efforts means a lot to us. We're here to support you throughout your timeshare release journey, so please don't hesitate to reach out if you need any further assistance.Best regards,The ACA Group Team
The ACA group is awesome. They made the process very easy. Everyone was very nice and got back to us in a timely manner. They always stayed in touch and kept us informed.
Business response:
Hello ********,Thank you so much for your wonderful review! We're thrilled to hear that you found our process easy to navigate and our team responsive and informative. At ACA Group, we prioritize clear communication and customer service, and it's fantastic to know that we've lived up to these standards with your experience. Your feedback is greatly appreciated, and we're glad we could assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out.Best regards,The ACA Gro... read more
We would like to thank you for getting us out of the Spinnaker resorts contract.Keeping us to date as you did was always reassuring and gave us the trust in you that you would do as we all agreed to.It was a pleasure dealing with ACA Group and we would recommend you at any time.
Business response:
Hello ******,Thank you for your kind words and for taking the time to leave this great review! We are so pleased to hear that you felt reassured and trusted throughout the process of exiting your Spinnaker resorts contract. At ACA Group, we strive to keep our clients informed and comfortable with every step, and your feedback confirms that we are on the right track. Thank you for recommending usit means the world to our team. Should you or your friends need assistance in the future, we're here to help.Warm regards,The ACA Gr... read more
Im officially time share free! This company is very transparent with the process and updated me throughout. Its such a relief to be free of the burden of the mistake I made for agreeing to the time share. If you need to get out of your timeshare this is the company that will help you do it!
Business response:
Hello ******,Congratulations on becoming timeshare free, and thank you for sharing your success with us! We're delighted to hear that our transparency and regular updates provided you with reassurance throughout the process. It's a great pleasure to know that we could assist you in lifting the burden of your timeshare. Your endorsement means a lot to us, and we're here to help others who find themselves in similar situations. If you have any further questions or need additional support, remember, we're always here for you.Wa... read more
After spending thousands of dollars trying to get out of my timeshare with another group (that never completed it), Im thrilled that ACA group was able to cancel the timeshare!! They kept me informed all along the process. Very pleased
Business response:
Hello ********,Thank you for sharing your experience and for the wonderful review! We're thrilled to hear that we could successfully help you cancel your timeshare after your previous challenges. Keeping our clients informed every step of the way is a priority for us, and we're glad that this was reflected in your experience. Your satisfaction is very important to us, and your feedback is incredibly valuable. If you have any more questions or need further assistance in the future, please feel free to reach out.Warmest regard... read more
So far so good. Just getting started. First meeting on phone went well. Listened to us and took our case, as I was a bit concerned that they wouldn't. Very professional. We will see where this goes. I do feel confident that ACA knows what they're doing.
Business response:
Hello *******,Thank you for taking the time to leave us such a positive review! We're glad to hear that your initial experience with our team has met your expectations. At ACA Group, we strive to provide thorough and professional service to each of our clients, and we're pleased to know we've made a good impression so far. We appreciate your trust in us, and we're committed to assisting you every step of the way. If you have any questions or need further assistance as we proceed, please don't hesitate to reach out.
While still early in the process to cancel my Timeshare, ACA gives me a very positive feeling for success. Each of the individuals I've spoken with have been very informative, very professional, and very open about the process. I feel very good about reaching out to ACA and look forward to finally saying goodbye to my time share.
Business response:
Hello ******,Thank you so much for your encouraging review! We're pleased to hear that you've had a positive and informative experience with our team so far. At ACA Group, we pride ourselves on our professionalism and transparency, and it's wonderful to know that this has resonated with you. We're just as excited as you are about moving forward and achieving success in cancelling your timeshare. Rest assured, we're here to support you every step of the way. Should you have any questions as we proceed, don't hesitate to reach... read more
Frequently asked questions about ACA Group
How is ACA Group rated?
ACA Group has a 4.9 star rating with 164 reviews.
When is ACA Group open?
ACA Group is open now. It will close at 10:00 p.m.