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ACA Group
- Financial Services
- Fort Lauderdale, FL
About this business
Location details
1901 NW 62nd St., 401, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
good follow through, price reasonable, good customer service skills, thorough explanation of the process
Business response:
Hi ********,Thank you for your feedback. Were pleased to hear that you found our team thorough, communicative, and fair throughout the process. Providing clear guidance and strong customer service is something we take seriously, and we appreciate the opportunity to support you.
Were able to answer my questions. Very helpful and understanding in getting the cancellation process started. Very thorough in making sure you know what is going on
Business response:
Hi ******,Thank you for sharing your experience. We're glad we could provide the clarity and support you needed to get the process started. Our team is committed to keeping you informed every step of the way and ensuring you feel confident throughout.
Everyone that I have talked to has been exceptionally friendly and very helpful so far, but we have just begun our journey.
Business response:
Hi ***** & *****,Thank you for sharing your experience. We're glad to hear that the team has made a positive impression early on. We're committed to providing the same level of support and care throughout the entire process and look forward to helping you reach a resolution.
Great first meeting. **** was super to work with and walked us carefully through the whole process!!
ACA group is top notch in helping get rid of timeshares. They are very understanding, professional, knowledgeable, and helpful to answer all our questions. 5 stars.
At this point in the process, we are quite pleased with the professionalism and the apparent efficiency with which it appears our concerns will be handled. As with most ventures, TIMELY RESULTS are the key outcome. *** staff seems realistic and understands the negative nature of our timeshare relationship--this is somewhat encouraging. *********** *****
Business response:
Hi **** & ****,Thank you so much for the thoughtful review and the kind words! We truly appreciate you recognizing our teams professionalism and realistic approach. We understand how frustrating and burdensome a timeshare relationship can be, and its encouraging to hear that youre already feeling confident in our process.We absolutely agree! Timely results matter, and our entire team is committed to delivering just that while keeping you informed every step of the way. Were grateful to be working with you and look forward to... read more
I was contacted by *** via a phone call a few days ago. My phone said spam, but for some reason I answered. A very kind gentleman asked if I would like help getting out of my timeshare... I was very confused because just two weeks earlier I had a conversation with a friend about needing legal help to get out of this timeshare. I did not want burden my son with some life long financial horror that I had created. An older friend convinced me 17 years ago that it would be great and that we would have amazing vacations! She said... read more
Business response:
Hi ******,Thank you for sharing your story. We understand how difficult and emotional this process can be, especially after so many years of feeling stuck. We're grateful you chose to take that call and gave us the opportunity to help. *** and the team are committed to walking you through every step with care and transparency. Were honored to be part of your journey and will continue to work hard to earn your trust.
We just started the process and so far the staff is very helpful and professional. We look forward to getting out of the contract.
Business response:
Hi ***,Thank you for sharing your feedback. Were pleased to hear that the team has been helpful and professional as you begin the process. We're committed to guiding you every step of the way and look forward to helping you reach a resolution.
*** C I found the people to be very knowledgeable and helpful in telling me how to get out of my Timeshare.
Business response:
Thank you, ***. We're glad our team was able to provide the information and support you needed. We appreciate you taking the time to share your experience and we're here if you ever need anything further.
Frequently asked questions about ACA Group
How is ACA Group rated?
ACA Group has a 4.7 star rating with 548 reviews.
When is ACA Group open?
ACA Group is closed now. It will open tomorrow at 10:00 a.m.