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1057 Ellis Rd. N, Jacksonville, FL, 32254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The crew AMS set to move us was fantastic. They were very polite and considerate of our belongings. I'll definitely use them again the next time I move.
Business response:
Thank you Jay! We are proud to be your preferred moving company!
From the first point of contact, our experience with All My Sons was great. William took great care to ensure I was happy and comfortable in the initial call. The guys showed up on time and worked hard all day. The move took longer than expected, but we knew they were giving the job 100%. They treated our things with respect and were very friendly -- for that we are very grateful. (We recently had a not-so-awesome experience with our initial move to Jacksonville and the guys that were hired for that move by the relocati... read more
Business response:
Thank you Crystal!
we we're quoted for 4 hours and told they would be there Sunday. they showed up at 3pm and then said they couldn't do it but they could do it Monday. we had to be out by Monday and we had a cleaning crew coming Monday. they showed up at 8:15ish and now said it would be 6 hours. cleaning crew arrived while they were still living so I had to pay an extra $100 to the cleaning crew. they took 2 hours to wrap up one couch. it went from a quotes 6 hour job to 8 1/2 so my original quote doubled. on top of that one guy was peeing wi... read more
Disorganized and unreliable from start to finish. I clearly explained multiple times that this was not a full house move, only remaining items left by another company. That information was never documented, and I had to repeat it in every conversation, which caused ongoing confusion and an inaccurate estimate. I was told the movers would arrive sometime in the afternoon. Around 2:30, I texted for an ETA and was told they would call when they were 30 minutes out. Later, I was told their prior job ran long and that due to dr... read more
Disorganized and unreliable from start to finish. I clearly explained multiple times that this was not a full house move, only remaining items left by another company. That information was never documented, and I had to repeat it in every conversation, which caused ongoing confusion and an inaccurate estimate. I was told the movers would arrive sometime in the afternoon. Around 2:30, I texted for an ETA and was told they would call when they were 30 minutes out. Later, I was told their prior job ran long and that due to dr... read more
Received an answer to my review that was posted on another site. The person who wrote the response was all apologetic and asked me to call to "have a conversation". I called the phone number provided which turned out to be the corporate office in Texas. The lady I talked to said Jason Patterson is actually in the Jacksonville office and transferred me there. Mr. Patterson answered and said he didn't write the the response and would not have a conversation with me. So, we are back to square one and just another reason to ne... read more
Business response:
Barry, Thank you for taking the time to share this feedback. I want to sincerely apologize for the confusion and frustration you experienced when attempting to follow up on the previous response. I understand how inconvenient and disappointing that must have been, and I’m very sorry for the miscommunication regarding who reached out and how your call was handled. To clarify, I was not the person who spoke with you, nor did I have the opportunity to connect with you directly. I am not located in the state of Florida. However... read more
Friendly, courteous and professional until they have your money and a lot of it! Once your furniture leaves, don't expect anything but broken, ruined furniture, with no apology, explanation, or concern. Once the movers saw the condition of the furniture they were bringing in, they got in the truck and left. No inventory, no signature of delivery, nothing! The Manager said "submit a claim." They are a total sham!
Business response:
Stacy, We’re truly sorry to hear about your experience. It’s upsetting to learn that your furniture was damaged and that the delivery process did not meet your expectations. That is not the level of service we aim to provide, and we sincerely apologize for the stress and inconvenience this caused. We would like the opportunity to review your move and help address your concerns. Please reach out to us at 866-941-1849. Best regards, Marie Senghore Community Coordinator
WORST moving experience of my life.. DO NOT hire this company! You have been warned. The experience from start to finish was horrible and the staff are incredibly rude and condescending. The operations manager was supposed to call me ahead of the move to confirm details but never did until I reminded them 2 days before the move. We agreed the movers would start between 9 and 10 am, but the movers came at 8 am. I called the manager to ask why the movers came earlier than agreed to which he blatantly lied saying he hear... read more
Business response:
Thank you for contacting us, Albert. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
The movers broke an irreplaceable lamp that was an antique that wasn't even part of the move, it was just in the home we were moving into and out of the way. They also broke off the legs to a wooden desk. The movers also charged $1600 to move furniture from a one bedroom apartment, and then complained saying in quote "that I have too much shit" and then refused to move my mattress upstairs. They claimed it wouldn't fit. I would hire a random man out of the Home Depot parking lot, before I choose them again.
Business response:
Anayah, We sincerely apologize for the distress we may have caused during your move with us. All My Sons Moving and Storage fully understand that, in many cases, we are entrusted with items that hold high sentimental value. Our commitment to our customers is to ensure that possessions are handled with the greatest of care and received undamaged. We regret that we did not meet this expectation in your case. Please give us the opportunity to speak with you directly to fully understand your concerns. Contact us via email at wec... read more
All My Sons Moving & Storage has a 4.5 star rating with 6,167 reviews.
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.