All My Sons Moving & Storage

4.5

Movers
Jacksonville, FL

About this business

Transportation Services Movers

Location details

1057 Ellis Rd. N, Jacksonville, FL, 32254, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 9:00 p.m.
Tue	7:00 a.m. to 9:00 p.m.
Wed	7:00 a.m. to 9:00 p.m.
Thu	7:00 a.m. to 9:00 p.m.
Fri	7:00 a.m. to 9:00 p.m.
Sat	7:00 a.m. to 9:00 p.m.
Sun	9:00 a.m. to 7:00 p.m.

4.56,220 reviews

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Sharon H.

a year ago

Buyer BEWARE!! I contracted with All My Sons to move 22 miles away. The company misrepresents their coverage. They offer me "additional insurance" which isn't insurance at all. Their claims department has extremely poor communications, purely automated. It is difficult to speak to a person without being transferred and forced to wait on the phone for 30+ minutes. I have been trying to have their claims department return my call to discuss settlement. NO ADEQUATE RESOLUTION - they leave you hanging hoping you will miss... read more

Business response:

Our commitment to our customers is to ensure that all items are handled with the highest level of care. Sharon, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 866-941-1849 so that we may work with you directly to resolve your claim. Thank you for giving us... read more

Jennifer W.

a year ago

The 2 movers were nice, But I had an antique dresser to be moved I told them if they could not safely get upstairs I could leave it down stairs they said they could do it and broke the leg. When everything was finished and they went over the final price it was 200 dollars more than quoted by phone included in that was 117 dollars for moving supplies which included a 2 dollar plastic bag as a mattress cover a roll of tape and stretch wrap they literally only wrapped the dresser that was broken and stuffed my mattress in a pla... read more

Business response:

Jennifer, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or... read more

Nick M.

a year ago

DO NOT USE THIS COMPANY This is the worst moving company you could imagine...it's a scam. They charged us $900 and only moved a portion of our bedroom before trying to hold out items ransom. They changed the terms of our move 15 minutes before they were supposed to arrive, dramatically shortening the amount of available time to move goods and increasing the cost by adding a third mover (which we specifically did not want). They moved a portion of our bedroom but said they'd come back the following morning. Full payment ... read more

Business response:

Nick, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful f... read more

James E.

a year ago

This review cost me $440 to write, but it could save you even more by reading. I thought I was doing my due diligence when I hired All My Sons Moving & Storage. They were one of three companies I compared before my move, but I was scammed and misled. The initial phone representative assured me there was no travel fee, and I would only pay for the hours spent moving plus 18% of the total to cover fuel and travel. However, they still included 30 minutes of travel to and from their business as part of the moving time, meaning ... read more

Business response:

Thank you for telling us about your experience James. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Please give us the chance to work with you so we can understand, in depth, where we fell short. Please reach out at 844-238-8715 if you have any quest... read more

Scott Z.

a year ago

Even though we went item by item the estimator under quoted the job and turned a quoted $300 job into $800. Also the guys arrived late to the point where they couldn't wrap any furniture or get everything cause they were going to hit their hour limit. This is because the quoter did the same thing for the job before and it runway too long. The movers were ok but the company is not good

Business response:

Scott, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful ... read more

Cheryl D.

a year ago

The team members were very friendly and professional. But the company underestimated the job and had to come back a second day to finish. And they didn't come back until a week later. Also I purchased insurance, but when I made a claim for a large screen TV that worked before the move and didn't after they denied it. They said it was impossible to determine what caused the damage. But the TV was only 3 years old and it seems obvious if it worked before the move but not after it was likely damaged during the move. But if that... read more

Business response:

Thank you for your patience throughout the claims process Cheryl. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.

Shelley B.

a year ago

This was the worst moving experience of my life. As a 20 year Navy veteran, I have moved plenty of times. This was by far the most unprofessional and uncomfortable moving experience. I hired professional movers for my heavier or more expensive furniture only to watch it get beaten up and almost dropped down the stairs. One mover yanked my Peloton bike down the stairs then drug it through the dirt. The company has not responded to my email or to their own survey they sent me. Do not use this company.

Business response:

Shelley, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.

Robert G.

a year ago

Scam....I hired them to move some furniture that disassembled and ready. They showed up with 25 foot truck and took 8 hours to load. Of course they were getting paid by the hour. They didn't finish the job and I was charged $350 for gas when they went 4.1 miles to ground level storage. Then I got charged $345 to wrap plastic around furniture. They left tons of packing material behind. They took a small quick job and milked it for all they could ended up costing $2300, and I had to pack two more days on my own.

Business response:

Thank you for contacting us, Robert. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more

J F.

a year ago

I only gave a one star review because when we spoke to the person at the business we went over all items in a one bedroom apt without appliances and we did our own packing and had less than 20 boxes. we were quoted between $600 to 700 dollars, and a 4 hour time, I realize that it was probably going cost more, maybe up to $900. the distance between the apt and townhouse was 6.7 miles and it took them approx an hour to travel that distance. we had them on video and it took them over 2 1/2 hours to take the items down the elev... read more

Business response:

We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.